Deliberate emerging technology executive with 20 years of experience leading direct and cross-functional teams in new technologies like computer vision AI, mobility, and IoT with a customer-centric focus around professional services, integration, customer success, onboarding, software leadership, and solution enablement. Outcome-oriented leader committed to servant leadership, clear direction, talent and partner enablement, P&L stewardship, and continuous improvement with experience in practical operational scale in a dynamic growth environment.▪ Restructured a global professional services software practice with a team of 50 members in the USA, UK, Australia, and India focusing on mobility, IoT, and cloud integration primarily in retail, resulting in a 27% increase in revenue ($11M to $14M) and a 12-point increase in gross margin (28% to 40%).▪ During a time of rapid new customer prospecting, created and led a formal pre-sales function that accelerated customer design and scoping by 50% (8 to 4 weeks), and introduced a standardized pilot executive outcome report that illustrated total solution ROI and cash flow and reduced internal creation time from 2 weeks to 2 days.▪ Spearheaded professional services' global service portfolio reset including new service offerings in SaaS and XaaS models which resulted in a 17% increase in revenue ($35M to $41M) and a 21-point improvement in gross margin (19% to 33%).▪ Led a recovery effort as executive sponsor for a $8M professional services integration and implementation software project enabling a 20% divisional labor reduction/ redeployment.I get excited about opportunities to accelerate customer delivery and time-to-value at scale by leading organizational growth through new processes, frameworks, tools, and roles.Want to connect? Feel free to email me at todd.a.berner@outlook.com.