Todd Blanchette Email & Phone Number

Fort Lauderdale, Florida

Continuously ensure the comfort and safety of all passengers and crew. Perform all work activities in accordance with established company standards, policies, and Federal Aviation Administration laws and regulations. Maintain continuous situational awareness and respond effectively during emergency situations providing basic first aid and CPR to individuals in distress.

Miami, Fl

Consistently enforced compliance with Federal Aviation Administration and Transportation Security Administration regulations to safeguard passengers and crew. Supervised all aspects of catering from delivery, preparation and serving for VIP clients and standard service. TSA certified to conduct full security search of aircraft, catering, ground operations and manage screening process of passengers. Maintained sterile area around aircraft free of prohibited items and limiting access to aircraft as Ground Security Coordinator.• Fully vetted with United States Secret Service and selected as part of primary flight crew for Bernie Sanders during 2016 Election Primaries and Vice President Mike Pence during 2016 General Election

Fort Lauderdale, Fl

Managed life cycle of incentive travel and rebate products from concept and development to sales and servicing. Conducted weekly product performance analysis with revenue management and presented recommendations for product revision or end life as necessary. Collaborated with sales and marketing to create and maintain marketing material both print and online. Developed B2C website content and built online presentation of travel products and upgrade packages. Facilitated company re-branding across all printed material and B2C website.• Identified and implemented 6 standardized product templates (reduced from 34) which resulted in product consistency, elimination of errors, and reduced new certificate creation time by more than 50%

Fort Lauderdale, Fl

Resource Account Manager (2010 – 2013)Negotiated and leveraged contracts with cruise lines, hotels and wholesalers and rental car companies. Researched and communicated travel industry trends and recommended new or travel product revisions to senior management. Generated and analyzed weekly yield management reporting and actively participated in weekly revenue meetings. Collaborated with web development team to outline, develop, test and successfully implement customer online processes. • Negotiated net rates of up to 36% below published rates with cruise lines and 20-25% below published rates brand name hotel chainsDirector of Call Center Operations (2006 - 2010)Interviewed, hired, trained, and mentored 50 employees across 4 departments: Customer Service, Travel Reservations, Training, and Quality Assurance. Prepared and analyzed call center operational reports, forecasts and budgets. Managed annual travel fulfillment budget of $13 million. Effectively managed Attorney General, Better Business Bureau (BBB) and servicing complaints within 1st year by increasing customer service standards which resulted in a 25% drop in complaints•Developed and successfully implemented training programs to increase product knowledge and computer application skills which resulted in reduced staff turnover by 30% over two years.Travel Reservations Manager (2005 - 2006)Managed inbound/outbound reservations call center for a staff of 24 for domestic and international travel.

Atlanta, Ga

First level IT support for Microsoft Windows 98/2000/XP, Windows Server and Outlook Server. Managed a fleet of over 70 computers across 7 nationwide offices. Managed and maintained website to include content of online store to ensure optimal sales.

Bal Harbour Beach, Fl

Sheraton Bal Harbour Beach ResortOne-stop-shop for 75 rooms or less. Created and managed proposals, contracts, guest room blocks, meeting space blocks, banquet event orders, audio visual, external entertainment and conducted hotel site inspections. Managed all aspects of event while guest was in house. Weekend Manager on Duty as needed.