Todd Nix Email & Phone Number

Greater Atlanta Area

- Define requirements, design, configure, and program the system to meet client needs- Train clients to use configured system both onsite and remotely- Manage up to six analysts with their daily workload- Provide an escalation point for high priority and complex client issues- Coach other analysts to improve organizational knowledge and enhance the client experience- Lead internal training classes for new hires- Implement ten clients, both SaaS and Outsourcing, while serving as the lead on two SaaS clients

- Worked with client contacts to discuss technical requirements - Assigned appropriate resources to projects by considering skill set and performance- Managed the daily tasks of nine associates- Performed risk management throughout a project’s life cycle- Identified and prioritized unplanned work- Performed gap and impact analysis on system requirements- Reviewed projects at critical milestones to ensure quality, efficiency and timeliness - Ensured a smooth transition of system changes to production

- Supported two client implementations to fit client requirements - Coaching offshore and onshore new hires to proficiency in set-up- Worked with requirements team to ensure configuration meets client’s needs- Provided analysis for any necessary system changes- Performed configuration and testing review for defect resolution prior to production migration- Managed the production migration- Coordinated with shared services to manage system changes

- Debugged system defects by providing a resolution or workaround- Configured system changes to match client requirements- Executed unit, integration, and regression test plans and perform necessary configuration rework- Worked with business analyst to fine tune requirements and test case scenarios