Todd Bolden Email & Phone Number

Winter Park, FL, US

• Provide operational support of switches, firewalls, servers, desktops & laptops, and peripherals. In addition, designing, installing, operating, maintaining, testing, and repairing network facilities.
• Provides day-to-day technical support and preventative maintenance for clients in a variety of work environments.
• Provides support to end-users by fielding telephone calls, one on one settings, and e-mail communication, for guidance on a variety of technical hardware and software issues in wireless and fixed network environment..
• Provides for the overall implementation, configuration, coordination, control, and maintenance of desktop computers, Windows-based file servers (physical and virtual), and peripherals company-wide.
• Troubleshoot infrastructure & systems during and after installation.
• Diagnosis problems in multi-protocol network and communication environments and develops and implements solutions.

Naples, Florida, US

• Provide operational support of switches, firewalls, servers, desktops & laptops, and peripherals. In addition, designing, installing, operating, maintaining, testing, and repairing network facilities.
• Provides day-to-day technical support and preventative maintenance for clients in a variety of work environments.
• Provides support to end-users by fielding telephone calls, one on one settings, and e-mail communication, for guidance on a variety of technical hardware and software issues in wireless and fixed network environment..
• Provides for the overall implementation, configuration, coordination, control, and maintenance of desktop computers, Windows-based file servers (physical and virtual), and peripherals company-wide.
• Troubleshoot infrastructure & systems during and after installation.
• Diagnosis problems in multi-protocol network and communication environments and develops and implements solutions.

Torrance, California, US

• Provided hardware, software, network and applications problem resolution.
• Worked with customers to resolve inquiries and escalate issues related to hardware, software, networking, connectivity, VPN and documenting issues and activity in software applications.
• Monitor secure and non-secure networks using tools such as Dameware and Connectwise Automate, Terminal Services, CMD, PowerShell, Windows Server etc.
• Ability to install, maintain and troubleshoot network, system and application issues.
• Microsoft Azure and Office 365 Administrative support
• Document, track, resolve, and report on problems and work orders using ConnectWise.

Tampa, Florida, US

• Provided hardware, software, network and applications problem resolution.
• Experience troubleshooting core services (file, e-mail, print, web, portal and transport). Initial point of contact for resolution of desktop/laptop related problems in a 56,000 customer global enterprise.
• Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows 10.
• Team lead one of the largest migrations of users from Windows 7 to Windows 10 on an enterprise level, MS Office applications worldwide, email, specialized applications, Internet connections, and hardware/peripheral.
• Document, track, resolve, and report on problems and work orders using ConnectWise.
• Monitor network status remotely using several Network Management Systems.

Miami, Florida, US

• IT Service Desk - provides first and second level technical support through phone, email and chat support (if applicable) to resolve technical end user service and support requests. Provide onsite and remote help desk.
• Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution. Able to troubleshoot complex technical issues and develop easy to understand solutions
• Follow-up with end users to provide status updates
• Performs account management and maintenance for various applications and systems (e. g., creates or modifies user accounts and permissions, and performs password resets).
• Communicates with customers at all levels of technical and non-technical
• Work collaboratively with people across the organization

Tampa, FL 33607, 813-281-0300, US

End user support, license tracking, and performing PC and Server maintenance, upgrades and configurations (hardware and software). Participated in a 24 hour IT emergency line rotation with other IT staff.Deploy and maintain SHC hardware devices including computers, servers, printers, network components, mobile devices, and accessories.Deploy and maintain.

Falls Church, VA, US

Provided hardware, software, network and applications problem resolution. Experience troubleshooting core services (file, e-mail, print, web, portal and transport). Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows XP, Windows 7, Windows 10 migration of users worldwide on an enterprise level, MS Office applications.

Dallas, TX, US

Provided hardware, software, network and applications problem resolution. Experience troubleshooting core services (file, e-mail, print, web, portal and transport). Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows XP, Windows 7, Windows 10 migration of users worldwide on an enterprise level, MS Office applications.

Experience using IP Phone System and Reporting. Hands on Experience working with Network hardware such as Routers, Switches, Windows Server.Knowledge of network protocols such as TCP/IP. Experience with fault isolating and troubleshooting networks including LAN and WAN. Perform Trace Routes and IP Ping Status testing. Experience with Network Test Equipment.

Norwalk, Connecticut, US

Responsibilities include Making Outgoing calls and receiving incoming calls to manage customer accounts, update payment information and process payments. Setting up new customer accounts, also troubleshooting issues with customer’s accounts, answering questions and extensive data entry. Also Mailroom Work, documenting and shipping packages and mail, mail.

Assistant Manager in the support of small business clients & residential customers with Microsoft Windows XP, 7 and 8, Mac, hardware, mobile, Microsoft Office 2007/2010 applications, network support and server support. Also PC repair, troubleshooting, and PC upgrades.

Broendby, DK

Met with clients to determine requirements, worked with clients to define the scope of a project. Planned timescales and the resources needed.Clarified a client's system specifications, understanding their work practices and the nature of their business.travelled to customer sites, met with staff at all levels of a client organization.Defined software.

Lead team in troubleshooting, repair, and maintenance of computer systems, hardware, networks, peripherals, MS Office applications, and telephony.Works independently with a sense of urgency and exceptional customer service skills.Set up, maintain and troubleshoot desktop and notebook computers and Apple notebooks.Providing computer support on both software.

Bachelor'S Degree, Information Technology

Hs, Computer Repair/Engineering