• Provide operational support of switches, firewalls, servers, desktops & laptops, and peripherals. In addition, designing, installing, operating, maintaining, testing, and repairing network facilities. • Provides day-to-day technical support and preventative maintenance for clients in a variety of work environments.• Provides support to end-users by fielding telephone calls, one on one settings, and e-mail communication, for guidance on a variety of technical hardware and software issues in wireless and fixed network environment. Confident in customer communication and firmware upgrading.• Provides for the overall implementation, configuration, coordination, control, and maintenance of desktop computers, Windows-based file servers (physical and virtual), and peripherals company-wide.• Troubleshoot infrastructure & systems during and after installation.• Diagnosis problems in multi-protocol network and communication environments and develops and implements solutions.• Lead multiple Office 365 Migration projects with a variety of clients.• Managing and deploying Azure solutions• Configuring Azure services to meet the needs of the organization• Implementing and managing cost-effective cloud systems

• Provide operational support of switches, firewalls, servers, desktops & laptops, and peripherals. In addition, designing, installing, operating, maintaining, testing, and repairing network facilities. • Provides day-to-day technical support and preventative maintenance for clients in a variety of work environments.• Provides support to end-users by fielding telephone calls, one on one settings, and e-mail communication, for guidance on a variety of technical hardware and software issues in wireless and fixed network environment. Confident in customer communication and firmware upgrading.• Provides for the overall implementation, configuration, coordination, control, and maintenance of desktop computers, Windows-based file servers (physical and virtual), and peripherals company-wide.• Troubleshoot infrastructure & systems during and after installation.• Diagnosis problems in multi-protocol network and communication environments and develops and implements solutions.• Lead multiple Office 365 Migration projects with a variety of clients.• Managing and deploying Azure solutions• Configuring Azure services to meet the needs of the organization• Implementing and managing cost-effective cloud systems

• Provided hardware, software, network and applications problem resolution.• Worked with customers to resolve inquiries and escalate issues related to hardware, software, networking, connectivity, VPN and documenting issues and activity in software applications.• Monitor secure and non-secure networks using tools such as Dameware and Connectwise Automate, Terminal Services, CMD, PowerShell, Windows Server etc.• Ability to install, maintain and troubleshoot network, system and application issues.• Microsoft Azure and Office 365 Administrative support• Document, track, resolve, and report on problems and work orders using ConnectWise.• Technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems. (Windows 10 and Mac OS )• Remotely deploy and maintain pc’s to multiple contracted clients• Knowledge of workstation hardware and Microsoft Technologies. Including products like Microsoft office, Microsoft Exchange, Active Directory, Lync and Skype for business Server.• Minor Data recovery from network drives• Provide technical advice and help train and mentor junior team members by sharing your technical expertise and best practices• Stay up to date with the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.)• Develop documentation regarding installation, upgrades, support, and compatibility issues• knowledge in gathering and analyzing various Windows logs and dumps• application-level troubleshooting

• Provided hardware, software, network and applications problem resolution. • Experience troubleshooting core services (file, e-mail, print, web, portal and transport). Initial point of contact for resolution of desktop/laptop related problems in a 56,000 customer global enterprise.• Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows 10.• Team lead one of the largest migrations of users from Windows 7 to Windows 10 on an enterprise level, MS Office applications worldwide, email, specialized applications, Internet connections, and hardware/peripheral equipment.• Document, track, resolve, and report on problems and work orders using ConnectWise.• Monitor network status remotely using several Network Management Systems.• Ability to install, maintain and troubleshoot network, system and application issues.• Knowledge of workstation hardware and Microsoft Technologies. Including products like Microsoft office, Microsoft Exchange, Active Directory, Lync and Skype for business Server.• Technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems. • Monitor secure and non-secure networks using tools such as Dameware and Terminal Services, CMD, PowerShell, Windows Server etc.• Worked with customers to resolve inquiries and escalate issues related to hardware, software, networking, connectivity, VPN and documenting issues and activity in software applications.

• IT Service Desk - provides first and second level technical support through phone, email and chat support (if applicable) to resolve technical end user service and support requests. Provide onsite and remote help desk support over the phone, email, and ticket system. Elevates complex and/or high priority problems they cannot solve to the appropriate support person.• Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution. Able to troubleshoot complex technical issues and develop easy to understand solutions• Follow-up with end users to provide status updates• Performs account management and maintenance for various applications and systems (e. g., creates or modifies user accounts and permissions, and performs password resets).• Communicates with customers at all levels of technical and non-technical• Work collaboratively with people across the organization• Support for PCs, laptops, printers, cell phones, and tablets etc.• Support end users in their use of applications such as Microsoft Office, Deltek, Ultipro, CAD Software (i.e., Autodesk Bentley, etc.) including installation, modification, and repair• Troubleshoot networks, servers, hardware systems, operating systems, and application technical issues• Create and manage technical documentation• Assist the engineering team with project implementation• Ensure compliance with all Policies and Procedures

End user support, license tracking, and performing PC and Server maintenance, upgrades and configurations (hardware and software). Participated in a 24 hour IT emergency line rotation with other IT staff.Deploy and maintain SHC hardware devices including computers, servers, printers, network components, mobile devices, and accessories.Deploy and maintain SHC Windows Operating Systems, Applications, Utility Software, Clinical and Business Productivity Programs including internal and 3rd party applications.Control oversight, modification of system configurations, utilities, software updates and patch levels, and hardware settings.Deploy and maintain corporate approved mobile devices and mobile device management infrastructure.Troubleshoot device connectivity issues related to wire, wireless, and remote VPN connections.Perform administration task and management of computers in Active Directory Users and Computers.Perform other duties as assigned for ensuring the efficient and effective functioning of the work unit.Event SupportAudio visual support assistance for special events and meetings both onsite and at remote locations.Perform support and assistance for meeting request as training sessions, presentations, video conference, and establishing and maintaining audio conference bridge communications.Responsible for application oversight to include analysis, design, coding, testing, and documentation. Is viewed as the subject matter expert in such processes.Microsoft Windows Server(s), Application support, and troubleshooting as required.Basic understanding of PowerSheIl and Scripting techniques and creating\maintaining batch files.Deploy and maintain corporate approved applications for workstations management such as Symantec endpoint protections Altiris, various encryption technologies, Microsoft MDT, Windows Patch management, etc. Responsible for creating testing and approving GPO's (Group Policy Objects) for workstation configuration management.

Provided hardware, software, network and applications problem resolution. Experience troubleshooting core services (file, e-mail, print, web, portal and transport). Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows XP, Windows 7, Windows 10 migration of users worldwide on an enterprise level, MS Office applications worldwide, email, specialized applications, Internet connections, and hardware/peripheral equipment.Document, track, resolve, and report on problems and work orders using Remedy Action Request database system.Roaming profile support, active directory administration and CAC Integration support, basic remedy help desk support.Monitor networks, secure and non-secure; modify user accounts via Active Directory, mailboxes using Exchange Management Console, ARS. Assisted troubleshooting SharePoint as well. Also submit changes to file management and peripheral devices. Provide direct support to USSOCOM customers located throughout the world.Monitor network status remotely using several Network Management Systems.Ability to install, maintain and troubleshoot network, system and application issues.Knowledge of workstation hardware and Microsoft Technologies.Including products like Microsoft office, Microsoft Exchange, Active Directory, Lync and Skype for business Server.Technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems. Monitor secure and non-secure networks using tools such as Dameware and Terminal Services, CMD, Powershell, Windows Server and etc.working with customers to resolve inquiries and escalate issues related to hardware, software, networking, connectivity, VPN and documenting issues and activity in software applications.Extensive use of BMC Remedy while supporting 3rd party software implementations and upgrades.Responsible for training new employees on SLA requirements.

Provided hardware, software, network and applications problem resolution. Experience troubleshooting core services (file, e-mail, print, web, portal and transport). Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows XP, Windows 7, Windows 10 migration of users worldwide on an enterprise level, MS Office applications worldwide, email, specialized applications, Internet connections, and hardware/peripheral equipment.Document, track, resolve, and report on problems and work orders using Remedy Action Request database system.Roaming profile support, active directory administration and CAC Integration support, basic remedy help desk support.Monitor networks, secure and non-secure; modify user accounts via Active Directory, mailboxes using Exchange Management Console, ARS. Assisted troubleshooting SharePoint as well. Also submit changes to file management and peripheral devices. Provide direct support to USSOCOM customers located throughout the world.Monitor network status remotely using several Network Management Systems.Ability to install, maintain and troubleshoot network, system and application issues.Knowledge of workstation hardware and Microsoft Technologies.Including products like Microsoft office, Microsoft Exchange, Active Directory, Lync and Skype for business Server.Technical expertise in the setup, operation, and troubleshooting of all associated and follow-on operating systems. Monitor secure and non-secure networks using tools such as Dameware and Terminal Services, CMD, Powershell, Windows Server and etc.working with customers to resolve inquiries and escalate issues related to hardware, software, networking, connectivity, VPN and documenting issues and activity in software applications.Extensive use of BMC Remedy while supporting 3rd party software implementations and upgrades.Responsible for training new employees on SLA requirements.

Experience using IP Phone System and Reporting. Hands on Experience working with Network hardware such as Routers, Switches, Windows Server.Knowledge of network protocols such as TCP/IP. Experience with fault isolating and troubleshooting networks including LAN and WAN. Perform Trace Routes and IP Ping Status testing. Experience with Network Test Equipment including Cable Analyzers, Sniffer. Provide high level of Customer Satisfaction for Tickets and Requests. Build and maintain supportive working relationships with Customers. Pro-active enterprise software such as SPLUNK.Perform Customer, Carrier, Server and POS systems troubleshooting. Analyze and resolve performance degradation.Assist Operations Service Support Center (OSSC) with Service Advisory preparation and submission to Customers for Network related incidents. Execute corrective action for Network Infrastructure service affecting incidents.

Responsibilities include Making Outgoing calls and receiving incoming calls to manage customer accounts, update payment information and process payments. Setting up new customer accounts, also troubleshooting issues with customer’s accounts, answering questions and extensive data entry. Also Mailroom Work, documenting and shipping packages and mail, mail delivery locally.

Assistant Manager in the support of small business clients & residential customers with Microsoft Windows XP, 7 and 8, Mac, hardware, mobile, Microsoft Office 2007/2010 applications, network support and server support. Also PC repair, troubleshooting, and PC upgrades.

Met with clients to determine requirements, worked with clients to define the scope of a project. Planned timescales and the resources needed.Clarified a client's system specifications, understanding their work practices and the nature of their business.travelled to customer sites, met with staff at all levels of a client organization.Defined software, hardware and network requirements, analyzed IT requirements within companies and giving independent and objective advice on the use of IT.Developed agreed solutions and implementing new systems, presented solutions in written or oral reports.Helped clients with change-management activities, designed, tested, installed and monitored new systems.organized training for users and other consultants.Involved in sales and support, and where appropriate, maintaining contact with client organizations. Identified potential clients and building and maintaining contacts.

Lead team in troubleshooting, repair, and maintenance of computer systems, hardware, networks, peripherals, MS Office applications, and telephony.Works independently with a sense of urgency and exceptional customer service skills.Set up, maintain and troubleshoot desktop and notebook computers and Apple notebooks.Providing computer support on both software and hardware for company employees.Provide user support for mobile devices.Testing of computers and ensuring that computer systems are functioning properly and meet company requirements.Physical setup of computers and software installations.Individual assessments of computer systems to identify problem(s).Maintenance and upgrading of computer systems.Understanding of physical networking.Support and maintain file servers and print servers.Maintain Active Directory (Account creations, password resets, and security group setup).Minor support of Microsoft Server 2003, 2008, and 2012.Maintain users on PBX and VoIP systems.Orienting new staff on how to use computer hardware and software.Maintain excellent communication with end users and members of the IT department.Document issue resolution using the help desk ticketing system.Troubleshooting routine problems and maintenance of systems.Maintenance other computer peripheral devices such as printers, fax machines, and conference room phones.