Todd Burlingham Email & Phone Number

Nebraska, United States

Training and serving the customer base of Nebraska with the premier curriculum for adult English language learners; Burlington English.Ensure that the best directors, teachers, students, and managers know how to get the most of their product via in person and distance learning training and consultation.

Austin, Texas Metropolitan Area

Develop comprehensive recruitment and enrollment plan for scaling campus. Actively work with school, regional, and national leadership to increase application penetration, persistence in current scholars, and ensure compliance with TEA and national policy and law.

Austin, Texas Metropolitan Area

-Primary consultant for 5 store leaders (representing 1500-2000 hourly employees in Wisconsin, Illinois, Missouri and Minnesota) on labor spends, labor law compliance, scheduling strategy, and operational best practices to ensure store alignment across company.-Analyzed and presented data to align store and company goals and benchmarks in scheduling and labor spends. Built processes across this new team to align workflow in all areas of scheduling, auditing, and editing.-Directed day to day activities of a team of 5 in building store schedules, actioning store-submitted help tickets, and ensuring compliance in company policy, as well as state and local labor laws.-Aggregated data for week, month, quarter, and year-over-year in order to guide store and market leadership on future decisions in both employee experience and finance-based themes.

Cupertino, California, United States

-Managed and lead a special projects team of five individuals. Designed a tactical plan for providinge-commerce plugin research, presented to executive-level management for future strategic planning. -Audited and suggested Apple Pay integration for both the top 500 internet retailers, and more than 2,000 of the top performers on e-commerce third-party platforms. -Developed a guide to FAQ’s for business development team on top 10 e-commerce platforms. This was used on the team beyond my experience.

Grand Rapids, Michigan

Administration and guidance for staff of 125. Analysis of sales trends, customer data, and historical traffic to create the best experience possible for highest productivity of team. Work with entire store leadership team to create training plans, and schedule needs of store support, sales, and training teams. Manage weekly, monthly, and quarterly payroll to provide in the moment feedback to store floor leaders on where labor is focused and needed. Develop strategies on how to rollout new initiatives, manage task-based teams within payroll, and keep the feedback loop open for all staff members.

Cupertino, Ca

-Designated Responsible Individual (DRI) for customer feedback aggregating for teams working on Notes, News, Maps, Pages, Numbers, Keynote, Calculator, Clock, and Second Party applications in macOS, tvOS, and iOS platforms. -Team leader of 10 AppleCare Carpe Facto employees who read and allocated individual pieces of feedback. Seeds monitored included public betas, internal teams, and special focus groups (such as enterprise or education-specific seeds). -Researched, implemented, and reviewed a new process, designed to ensure large issues are not lost in bug tracking during software convergence process. -Participated in bug review boards within the SWE Programs office, using customer feedback data (and bug reports) to identify team resource allocation.

Grand Rapids, Mi

-Trained to troubleshoot, repair, and provide advice on usage of iOS mobile devices. -Strategized with repair team to address high-volume repair issues due to quality program requirements and traffic. Improvements I led increased the capacity of an efficient and quality repair cycle.-Implemented time-management and organization techniques of data to ensure that schedule quality is maintained by reducing schedule changes. Reduced call-outs quarter to quarter by 20% in 2018-2019.

Lansing, Michigan Area

I was able to take my skills from prior experiences and put them to work with a number of clients nationwide. Revolving around my core beliefs, I specialized in creating experiences versus events, utilizing new media to reach diverse audiences, and maximizing staff and team development with the use of experiential learning.

Lansing, Michigan Area

Responsible for the development, oversight, and management of MASSP's student leadership division--the Michigan Associations of Student Councils and Honor Societies (MASC/MAHS). Includes program management of more than 35 events per year ranging from one-day training sessions to overnight residential leadership camps. Training and development of all volunteers, member school advisers, advocacy and resources for co-curricular activities and student development all fall under my supervision. We reach more than 300 member schools in Michigan serving between 2,500 and 4,000 students each year through our various programs.I also consulted with groups outside of our membership. I have spoken about leadership concepts or ideas with groups all over the state, and many others.

-Taught 200-level public speaking course to diverse student audience-Provided meaningful and practical feedback on student’s communication skills-Shaped lesson plans to fit student interests and needs-Advised students when appropriate on career or educational goals based on strengths

-Instructor of record for two introductory communication courses-Continuous development in academic affairs and issues -Represented department as guest speaker for various conferences and events -Developed creative initiatives for presenting course materials in classroom

(seasonal position each spring/summer)-Lead student mentor team, developed intensive training program for all Orientation staff-Facilitated presentation of academic information to incoming students (freshman/transfer)-Trained to represent university answering questions from new students and their families -Informed incoming audiences of university services offered

-Guided curriculum development for institute workshops-Executed selection process for new scholarship recipients-Managed annual events sponsored by the department-Promoted institute programs to on and off campus audiences

Mount Pleasant, Mi

-Supervised property when serving as manager ensuring safety of guests and staff.-Audited financial transactions to ensure proper accounting within departments of full-service resort. -Conducted processes on Opera and POS-i-touch based systems to give superior service to guests.

-Assisted director with both middle and high school student leadership camps-Developed staff training for both leadership development as well as logistical operations -Supervised junior staff—critiqued skills and abilities-Designed curriculum with team based in personal growth and student leadership development

-Recruited and promote student employees for over 20 different IT-related departments-Managed database of over 800 applicant’s current contact and employment histories -Evaluated applicants with IT staff to refer applicants for correct job placement -Assisted with department public relations endeavors when needed

-Supervised team of approximately 80 individuals, training and reviewing performance-Owned guest services, including point of sale, food operations, and service requests-Participated in interviewing, hiring, and termination of team members as needed-Ensured guest satisfaction throughout store processes, troubleshooting problems as they arose

B.A.A, Integrative Public Relations

Activities and Societies: Phi Kappa Tau, Inter-Fraternity Council, Leadership Institute, Siblings Weekend Coordinator, Connections.

Diploma

Activities and Societies: Student Body President, National Honor Society, MASC/MAHS Student State Board of Delegates, Drum Line

Diploma

Activities and Societies: Freshman Class President, Student Body Vice-President, Drama Club, Drum Line Leader, Teen Network for Tobacco.

Bachelor'S Degree, Non-Profit/Public/Organizational Management