As part of the Platform Team I work to ensure that our virtualization environment runs to help make our business partners and customers successful. We run primarily on Nutanix (AOS/AHV) and I have an opportunity to lend my past experience to help make the team more successful.

-Manage the global deployment of Nutanix and AHV-Coordinate with business owners and developers to optimize storage and compute-Work with the DevOps team to ensure their automation works flawlessly

-Implemented a global desktop/laptop patching strategy (including Microsoft & third-party patches) using Solarwinds Patch Manager-Lead an application inventory effort to better understand the company's technology needs-Designed a VDI POC (proof of concept based) on VMWare Horizon 7.3 to allow call center agents to work from home-Created Windows 10/Windows 2016 VDI templates-Packaged Call Center applications in AppVolumes for rapid deployment-Deployed UEM to assist in configuring virtual desktops and to capture user settings-Utilized Nutanix AFS to store users information-Integrated VDI POC with Avaya soft phone-Mentored help desk team to help them better understand the technology we implemented for our users-Migrated vCenter to a virtual appliance to future-proof our environment-Cleaned up VMWare environment by analyzing the VM workload and working with application owners to determine which VMs were needed-Worked with application owners to deploy and configure VMs to meet business requirements-Coordinated efforts with the Information Security/Cyber Security teams to ensure that our business was protected-Evaluated potential anti-malare solutions to better protect our business users-Managed SCCM and other supporting technologies

-Managed a VDI infrastructure including Nutanix hardware, VMWare Horizon, vSphere vCenter and ESXi, Trend Micro, and Stratusphere UX-Utilized Solarwinds, NewRelic, Stratusphere UX, Splunk, Slack, and custom PowerShell scripts to monitor and aid in troubleshooting complex virtual desktop issues-Created Windows 7/8.1 virtual desktop images to meet business requirements-Coordinated efforts between IT (Help Desk, Desktop Support, Networking, etc.) and other departments across the enterprise -Collaborated with the Information Security to implement Active Directory Group Policies to secure and optimize the virtual desktops, enable appropriate access for each user, and ensure all risk and compliance policies were being followed-Developed configuration standards and use cases to ensure consistency and reliability-Deployed and supported Windows Servers, Linux Servers, and virtual appliances to support the virtual desktop environment-Regularly worked with IT and business staff to troubleshoot issues, ensure environment reliability, and work on projects-Created documentation and other training materials for support staff, team members, and management-Researched storage and compute platforms to find a solution that would our business requirementsActed as technical team lead and as a point person on projects, troubleshooting, budgeting, and escalation-Trained new team members, support staff, and coordinated with management-Compiled PowerShell scripts to automate routine tasks-Leveraged application virtualization technology like Microsoft Remote Desktop Services, VMWare ThinApp, and VMWare AppVolumes

-Built Windows XP and Windows 7 virtual desktops used daily by physicians, nurses, and other clinical staff -Implemented CPOe virtual desktop that included Dragon Medical Edition, Imprivata tap readers, and clinical software to improve security, increase physician mobility, and reduce costs-Upgraded VMWare View environment to ESXi 5.1 Update 1 and View 5.2 with no customer downtime-Maintain a VMWare View 5.2 environment with 1000+ virtual desktops and 5000+ users-Onboarded many clinical areas in the hospital to the VDI platform-Worked with the infrastructure team to implement new technology, improve system stability, and resolve issues-Participated in a 24/7 on call rotation to support clinical staff-Worked with VMWare, Microsoft, Nuance, Teradici, Cisco, and others to resolve issues in the VDI environment-Manage 400+ zero clients with Imprivata card readers and USB microphones-Administer Imprivata, ProfileUnity, and Unidesk-Created and organized process, procedures, and documentation to support and improve the VDI platform-Coordinate with the quality assurance team to ensure all business requirements are met and solution works as designed-Trained Tier I, Tier II, and Tier III staff on all VDI systems-Participated in monthly maintenance windows for clinical application patching, software upgrades, and performance enhancements-Worked with end users to understand workflows, resolve issues, and improve the virtual desktops-Configure ProfileUnity to save the users personal data, profile settings, and software settings-Worked with IT staff to create a standard naming convention for endpoints used in VDI

VDI/Software Virtualization:-Researched, designed, and implemented a VDI solution on campus (450+ endpoints, 600+ virtual desktops, 2500+ users)-Worked with server engineer to design physical server back-end on Dell blades using FusionIO cards as the virtual desktops primary storage-Maintained our VMWare View environment by performing daily maintenance, implementing best practices, and participating in upgrades-Improved SLAs, reduced downtime, and increased security by migrating academic and administrative physical computer into the VDI enviromentEndpoint Management:-Used the Teradici Console to manage zero clients, configure settings, and update firmware-Implemented ProfileUnity to -Worked with end users and other technical staff to purchase desktops and laptops for academic and administrative use (250+ devices)-Worked with faculty and staff to purchase, maintain, and deploy academic and administrative software-Created/maintained/updated Windows 7 golden images for podiums, classrooms, computer labs, and administrative computers using-Setup and configured SCCM, WSUS, and MDT in a POC environmentLearning Management System (LMS):-Helped migrate students, faculty, and classes to BrainHoney-Participated in early stages of BrainHoney trainingUser Management:-Google Apps administrator

VDI/Software Virtualization:-Upgraded the help desk computers to use VDI as a administrative POC-Converted the student computer lab into virtual desktops using VMWare View 3.0. This gave students flexibility to do their homework on any computer in the computer lab instead of on specific workstations-Implemented Symantec Workspace Virtualization (SVS) and Workspace Streaming to reduce the number of golden images, reduce software conflicts, Endpoint Management:-Worked with end users and other technical staff to purchase desktops and laptops for academic and administrative use (600+ devices)-Worked with faculty and staff to purchase, maintain, and deploy academic and administrative software-Created golden images for podiums, classrooms, computer labs, and administrative computers using-Migrated all computers at the College to Windows 7 (32/64 bit)Employees:-Managed College Lab Assistants & Help Desk student employees -Trained new employees, existing employees, and college staff on technology Learning Management System (LMS):-Blackboard support for faculty and students-Ran a Moodle POC to demonstrate it's functionality to the students, faculty, and staff at the CollegeUser Management:-Coordinated efforts to implement "same sign on" username and passwords for students and faculty. This reduced the number of usernames and passwords to one per user. This reduced complexity for the user, reduced help desk calls, and increased productivity-Researched, tested, and implemented web based software that the help desk could use to manage user accounts-Lead the effort to decommission our legacy email system and adopt Google Apps-Ran a Google Apps POC which included migrating emails and settings to Gmail, migrating their calendar appointments to Google Calendar, and account administration-Worked with the Server Administrator to migrate all students, faculty, and staff to Google Apps

-Acquired, configured, and maintained all administrative laptops and desktops (200+ devices) and academic desktops (450+ devices)-Tracked and inventoried software, desktops, laptops, monitors, and other technology for budgetary purposes -Designed, implemented, and manged Altiris Deployment Console which was used to image computers, patch computers, and deploy new software-Created, managed, updated, and deployed Windows XP (32 bit) images used on podiums, in classrooms, computer labs, and in administrative offices-Deployed Deep Freeze to increase security, reduce downtime, and reduce help desk calls-Managed College Lab Assistants -This included: scheduling shifts, training employees, and tier II support-Blackboard support for faculty and students -This included training, bug fix resolution, and engaging vendors for support-Installed and configured Altiris Service Desk to replace a legacy ticket keep system

-Encouraged, mentored, and instructed over 150 students in technology education-Prepared and taught lesson and unit plans

-Updated and maintained software and hardware configuration for over 1,100 computers in lab and office environments.-Coordinated with other organizations to assess and fulfill their technological needs-Developed and innovated processes that reduced operational expenses and improved work performance-Researched new processes and technologies to solve problems and prepare for events-Engineered a base computer configuration (image/unattended install) that is installed on 3,000 computers and accommodates over 15 hardware types-Managed several projects that were completed on time and under budget-Resolved hardware, software and networking issues-Designed a logo and advertising campaign used in the promotion of computer labs

-Worked as a cashier, helped with inventory, and stocked the backroom-Facilitated needs of customers-Created DVDs which increased sales and productivity

-Held a variety of leadership positions responsible for the health, safety, motivation and results of other full-time volunteers-Developed communication, presentation, and people skills