Todd Zimmer Email & Phone Number

Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

• Led FCL’s comprehensive company-wide onboarding strategy. Oversaw the identification, creation, and execution of a streamlined framework applicable to all business units• Reviewed and updated onboarding resources (communications, job-aids, presentations, learning plans and onboarding guides) to enhance the experience of our newest team members• Overhauled and updated the new team member orientation experience to be inclusive of all business units across FCL, including our Refinery… Show more • Led FCL’s comprehensive company-wide onboarding strategy. Oversaw the identification, creation, and execution of a streamlined framework applicable to all business units• Reviewed and updated onboarding resources (communications, job-aids, presentations, learning plans and onboarding guides) to enhance the experience of our newest team members• Overhauled and updated the new team member orientation experience to be inclusive of all business units across FCL, including our Refinery and Distribution Centres• Co-created engagement resources and videos to support our leaders through their engagement action planning activities• Facilitated employee engagement focus groups across the organization, aligned with engagement survey insights. Played a key role in crafting themed results and developing recommendations for senior leadership Show less

Calgary, Alberta, Canada

• Owned Symend’s blended learning five-day onboarding program. Partnered with stakeholders from all areas of business to integrate messaging and content to deliver a well-rounded program with the goal of introducing our newest employees to our Symend culture, educating them on our products, services, and competitive advantage, and fostering a culture of belonging and unity. • Led the design, content creation, delivery, and ongoing improvement of Symend’s leadership development… Show more • Owned Symend’s blended learning five-day onboarding program. Partnered with stakeholders from all areas of business to integrate messaging and content to deliver a well-rounded program with the goal of introducing our newest employees to our Symend culture, educating them on our products, services, and competitive advantage, and fostering a culture of belonging and unity. • Led the design, content creation, delivery, and ongoing improvement of Symend’s leadership development program, Alpine, with topics focused on our Leadership Principles of Lead with Why, Amplify Impact, Insights to Action, Foster Growth and Empower by Example• Advanced the design and development of Symend’s Business Effectiveness offerings. This included designing virtual workshops in change leadership, resilience, talent retention, fostering an inclusive culture, productivity, leading in a hybrid environment and connecting in a hybrid environment • Provided best practices, guidance and coaching to subject matter experts on the development and maintenance of training materials, courses, and assessment methods • Assessed talent development gaps which related to organizational need and responded with appropriate programming in alignment with business strategy and priorities Show less

Calgary, Canada Area

• Designed and delivered FCL’s Leadership Development Experience and other foundational offerings virtually and across Western Canada, focusing on topics including: Everything DiSC, team leadership, diversity and inclusion, the art of coaching, discovering your leadership brand, guest service, respectful workplace, coaching through change, the power of feedback and challenging the process• Facilitated over 800+ hours of development training to 700+ participants with Likely to Recommend… Show more • Designed and delivered FCL’s Leadership Development Experience and other foundational offerings virtually and across Western Canada, focusing on topics including: Everything DiSC, team leadership, diversity and inclusion, the art of coaching, discovering your leadership brand, guest service, respectful workplace, coaching through change, the power of feedback and challenging the process• Facilitated over 800+ hours of development training to 700+ participants with Likely to Recommend evaluation results averaging 95% satisfaction• Led FCL’s virtual leadership development training initiative. This included identifying milestones and tracking progress, prioritizing workflow, making resource recommendations, designing workshops, and facilitating virtually delivered offerings• Updated FCL’s orientation experience for all team members, placing emphasis on our culture, people and why FCL is a great place to work• Planned, designed and delivered a virtual leadership conference, hosted 200 leaders every month• Collaborated with stakeholders in identifying and understanding performance gaps and partnering on winning solutions Show less

Calgary, Canada Area

• Led a national training team of 14 team members responsible for providing a Shaw brand onboarding experience to our newest contact centre employees across Canada• Engaged, influenced, and inspired my remote-based training team by promoting and demonstrating a culture of continuous dialog, feedback, empowerment, appreciation, and development• Measured training effectiveness using a mixture of evaluation tools, KPIs and feedback. Assisted in the development and ongoing… Show more • Led a national training team of 14 team members responsible for providing a Shaw brand onboarding experience to our newest contact centre employees across Canada• Engaged, influenced, and inspired my remote-based training team by promoting and demonstrating a culture of continuous dialog, feedback, empowerment, appreciation, and development• Measured training effectiveness using a mixture of evaluation tools, KPIs and feedback. Assisted in the development and ongoing evolvement of Shaw’s new employee training programs to increase speed to proficiency• Understood interpersonal and group dynamics of different leadership teams and acted with diplomacy and tact, collaborating on winning solutions Show less

Calgary, Canada Area

• Delivered Shaw’s Leadership Development Experience across Canada, focusing on topics including: Effective Delegation, Your Leadership Brand, STAR Feedback, Coaching, Change Leadership, SMART Goals, Effective Meetings and Maximizing Team Performance • Facilitated 800+ hours of leadership development training in partnership with 23 Vice Presidents across five Provinces with satisfaction evaluation result averaging 95%• Training audiences included supervisors to SLT… Show more • Delivered Shaw’s Leadership Development Experience across Canada, focusing on topics including: Effective Delegation, Your Leadership Brand, STAR Feedback, Coaching, Change Leadership, SMART Goals, Effective Meetings and Maximizing Team Performance • Facilitated 800+ hours of leadership development training in partnership with 23 Vice Presidents across five Provinces with satisfaction evaluation result averaging 95%• Training audiences included supervisors to SLT across Shaw’s four areas of business – Shaw Business, Customer Care, Global Television and Shaw Corporate • Solicited real time feedback from participants and adjusted training approach in the moment to ensure relevancy, engagement and meet learning outcomes. • A trusted advisor for Shaw Leadership Show less

Calgary, Canada Area

• Program Manager for Target's National Stores Business College Program. This consisted of leading 200+ store leaders through over 1,000 hours of leadership onboarding training with a 98% team member satisfaction rating • Facilitated programs in orientation, team leadership and culture, social styles, feedback, coaching, store processes, safety and driving profitable sales• Oversaw training budgets; negotiated venue contract terms; and coordinated training plans, participant… Show more • Program Manager for Target's National Stores Business College Program. This consisted of leading 200+ store leaders through over 1,000 hours of leadership onboarding training with a 98% team member satisfaction rating • Facilitated programs in orientation, team leadership and culture, social styles, feedback, coaching, store processes, safety and driving profitable sales• Oversaw training budgets; negotiated venue contract terms; and coordinated training plans, participant travel, training materials and communication plans for store onboarding programs• Genuinely promoted Target’s Fast, Fun and Friendly brand and created a respectful team culture centered on open communication, feedback, coaching, listening and recognition of team members• Made sound decisions, even in the absence of complete information and proactively partnered with HRBPs and Regional Leaders on course curriculum, relevancy, and program evolvement, ensuring Target’s leaders were set up for success and current in upcoming initiatives• Facilitated numerous Interviewing Skills workshops across Canada; ensuring leaders were confident in providing a consistent Target brand interview experience to all candidates • Facilitated Train-The-Trainer workshops and educated leaders on our national onboarding program, 4 step training model and benefits of becoming a solid Team Trainer• Collaborated with talent acquisition, group human resources and labor relations on team member strengths and opportunities, hiring needs, and recruitment and retention strategies Show less

Calgary, Canada Area

• Independently planned and delivered all orientation and onboarding leadership programs for Store Leaders in Alberta• Through classroom facilitation, on the job training, weekly connects and a combination of evaluation tools, ensured store leadership team was positioned to effectively lead their team in delivering a fast and friendly shopping experience that exceeded guest expectations• Focused training on a respectful team culture centered on open communication, sharing, listening and… Show more • Independently planned and delivered all orientation and onboarding leadership programs for Store Leaders in Alberta• Through classroom facilitation, on the job training, weekly connects and a combination of evaluation tools, ensured store leadership team was positioned to effectively lead their team in delivering a fast and friendly shopping experience that exceeded guest expectations• Focused training on a respectful team culture centered on open communication, sharing, listening and recognition of team members at all levels• Partnered closely with Regional Leadership and Operation Business Partners to understand upcoming business initiatives, provide curriculum updates, and seek input on learning gaps. Partnered and collaborated on winning solutions. Show less

Calgary, Canada Area

• Facilitated virtual and classroom workshops on both SMART’s hardware and software products to customers across Canada and United States. This included leading certification events, ensuring candidates clearly spoke to the benefits of SMART’s solutions and could demonstrate the technical skills required in a variety of environments including education, government, and corporate sectors• Prior to instruction, met with SMART’s clients and conducted a thorough needs analysis to… Show more • Facilitated virtual and classroom workshops on both SMART’s hardware and software products to customers across Canada and United States. This included leading certification events, ensuring candidates clearly spoke to the benefits of SMART’s solutions and could demonstrate the technical skills required in a variety of environments including education, government, and corporate sectors• Prior to instruction, met with SMART’s clients and conducted a thorough needs analysis to understanding learning obstacles and customized workshops to meet their needs and exceed expectations.• Influenced high-profile customers to think outside the box in traditional collaboration methods, and demonstrated how SMART’s solutions can save them time and money while improving engagement Show less

Calgary, Canada Area

• Led our Program Delivery Operations Team who recruited, hired, and trained mystery shop contractors across North America to complete customer satisfaction evaluations for Fortune 1000 clients. • Analyzed and utilized program metrics including data on time completion, scoring trends and client feedback to make recommendations for continual improvement • Forecasted revenues, explained deviations, and implemented processes toward further profitability improvement

Diploma, Broadcast News

Diploma, Television Production