Todd Carter Email & Phone Number

Chaska, MN, US

I lead several development and infrastructure teams with the design, development, and maintenance of several high traffic websites, OTT apps for Google, Apple TV, Roku, and Firestick as well as Android and iOS mobile applications. Additional I am responsible for budgeting, hiring and removing roadblocks so my team can do what they do best.

• Conceived, Architected, and lead development of consumer online tax preparation site TaxPoint.com which has been rated #1 by Best Company ahead of competitors such as HR Block and Turbo Tax.
• Managed $1.5 MM budget, a team of developers and testers, as well as set strategic direction.
• Designed and set standards for the user experience including UI design, unique features,
• Managed day to day operations to ensure availability, information security, application performance and customer support and satisfaction goals.
• Built a technical team from the ground up and hired top talent to help drive product development and improvement.
• Managed hardware and software acquisitions and leveraged Microsoft Azure for certain aspects of our business.

Redmond, Washington, US

• Part of leadership team which lead global organizational technical strategy for over 1,500 consultants and addressed many readiness and scalability issues as well as helped develop new lines of business and revenue.
• Developed, maintained content, and presented Master level training to attendees from around the world as part of Microsoft’s SharePoint Master program.
• Was first Microsoft Certified Master for SharePoint in the United States and at the time 1 of 3 in the world.
• Traveled around the world developing and presenting 400+ level training on new unreleased products.
• Was very active in the SharePoint communication with vendors and external consultants through social media channels and was invited to speak at professional conferences in the US and around the world to hundreds of.
• Architected and developed supportability tools which help collect data, analyze, and troubleshoot some of the most challenging and costly issues for our customers.

Redmond, Washington, US

• Lead the global ASP.Net developer support escalation team and formulated strategies and business processes around the operation effectiveness of the ASP.Net business.
• Conceived, developed and maintained one of the largest intranet sites at Microsoft which hosted and indexed 90MM product bugs across many hundreds of products. 10,000+ distinct users a day searched across all product.
• Conceived, architected and developed a source searching application (Search) that has become the standard application used by the Office Division and used by many other development groups including Windows, SQL, and CSS.
• Worked directly with CSS senior management by providing technical expertise and input to help formulate strategic business plans, policies and communications.
• Developed and presented training as well as mentored many members of the global ASP.Net developer support team.
• Built strong relationships with Windows, Visual Studio, Asp.Net, and SharePoint product teams to help build in supportability features early during the product lifecycle.

Redmond, Washington, US

• Worked globally with other Microsoft support teams accepting and mentoring on critical 3rd tier ASP.Net, IIS and security related escalations which required deep troubleshooting, remotely debugging live systems, and.
• Conceived, architected and developed tools which shipped with the 2003 Windows resource kit and is still used today by many help desks.
• Worked aggressively with front line teams to triage, escalate, and close support cases to improve overall customer satisfaction while maintain staffing levels and reducing costs.
• Developed technical triages to help 1st and 2nd level support teams develop deeper product knowledge and skills necessary to manage customer satisfaction.
• Worked with the DevDiv Sustained Engineering team to produce, test, document and ship hotfix packages.
• Worked directly with the ASP.NET product team and provide guidance around top issues and problems and help guide development of new documentation and changes to the product.

Redmond, Washington, US

• Lead and managed a team of 15 support engineers with supporting some of Microsoft’s top tier enterprise customers.
• Partnered with product teams to review and mitigate supportability issues within the product to help drive down supportability costs and TCO as well as and improve product satisfaction and increase sales.
• Managed many technical and/or politically charged support engagements while balancing doing what is right for the customer while keeping with Microsoft’s values and business needs.
• Provided onsite support to fortune 500 customers on critical server down issues.
• Developed tools which shipped as part of Microsoft’s BackOffice Resource Kit.

Redmond, Washington, US

• Supported corporate customers engaging Microsoft on various aspects of SNA Server and Windows NT which was rated via customer surveys as 95% “very satisfied”.
• Wrote and published technical customer facing Knowledge base articles about key product issues and common questions/concerns.
• Worked with other support teams to draft supportability boundaries to help drive better customer experience with cross-product support cases.
• Developed several key troubleshooting utilities which help drive down time to resolution and support costs and greatly increased customer satisfaction.
• Mentored fellow co-workers and developed and presented new technical training material.

Ms, Software Engineering

Bs, Accounting