Todd Case Email & Phone Number

Atlanta, Georgia, Us

Suwanee, Ga, Us

- Project implementation encompassing server, firewalls, VMWare hosts, and Office 365 migrations- Escalation engineer responsible for addressing complex issues and resolving them within SLO- Introduced and implemented a more streamlined and effective workflow for tickets- Responsible for managing servers and AWS Cloud networks for clients

Peachtree Corners, Ga, Us

Team lead in migration from internal shared folders to SharepointSuccessfully migrated end users in Office 365 tenant transitionOffice 365 and Azure/Active Directory management for internal and external clientsPrimary engineer tasked with end user and server support for an external client

Alpharetta, Georgia, Us

Serve as company SME for Mac products and escalation point for desktop support issuesResponsible for SIEM/SOC implementation, and deploying and supporting Windows servers on VMware ESXi platformManage Active Directory and NTFS permissions, and provide support for SonicWALL firewallsStrong familiarity with HIPAA requirements and implementing security policyConsistent top performer in efficiency and client satisfaction metrics

Deerfield Beach, Florida, Us

Act as site lead for desktop virtualization project in a developer heavy environmentResponsible for creating, maintaining and deploying PC imagesPerform mobile device management for iOS and Android devices using AirWatchDeveloped asset management system for assigned facility which was adopted company wideManage and deploy virtual desktop infrastructure using VMware vSphere and Citrix Desktop Director

Lawrenceville, Georgia, Us

Configure and deploy Wyse thin clients for VMWare PC over IP projectMobile device management with iOS and Android devicesUpdate and deploy PC images using LANDeskLead PC refresh team for imaging, Windows 7 migration and disposalManage user and computer accounts in Active Directory

Us

Perform WiFi and Ethernet network installations for small businesses and residential customersDesktop and laptop support including virus and malware removal and remediationAdvise on purchases and then configure and maintain PCs and Macs for clienteleProvide mobile device management and support for iOS, Android, and BlackBerry devicesInstallation, configuration and support of Microsoft Small Business Servers

Oslo, No

Manage Active Directory for Southeast Region sitesMaintain, configure and support PCs, thin clients, and serversDeploy desktop operating systems and software packages using Microsoft SCCM and Windows Deployment ServicesOversaw the inclusion of a new facility into Sapa IT infrastructureMobile device configuration and support for iOS, Android and BlackBerryManage local third party vendors for products and services

Assisted in a large scale data center migration for a large client including power, network and server installationPerformed Citrix farm builds and maintenance, deployed Citrix profiles and apps for end usersManaged Active Directory accounts for over 400 end users in a Windows Server 2003 and 2008 environmentConfiguration, management and support of Microsoft Server 2003 and 2008Created PC images and performed large scale PC refresh and Windows 7 migrations using Windows Deployment Toolkit and Windows Imaging Format

Oakland, California, Us

Provide support for executives at regional office focusing on mobile devices, notebook PCs and business critical application supportPerform desktop support for high availability resources for physicians and support staff in medical officesCreate and maintain user accounts and organizational units in Active Directory with over 2300 usersBuild and configure PC images and maintain PC image databaseConfigure, distribute and maintain Blackberry mobile devicesTeam lead on PC refresh and re-imaging projects

Selected by peers to perform as an instructor for the Automation Support courseMaintained users and computers in Active Directory and ExchangeImaged, maintained, troubleshot and performed data recovery on laptops for over 200 usersEnforced local computer and network security policies and proceduresCreated and maintained VPN connections for remote usersActed as a liaison between US Army Recruiting Command and Georgia Army National Guard

Provided PC, LAN, VPN, and WAN support and implementation for clients of various sizesProject management, bid formulation, and project management for voice and data cabling projectsWireless network implementation and support using 802.11b and 802.11g standardsActed as technical sales representative for new and existing clientsWeb site design and administrationData center and wiring closet builds, clean up and reorganization; supervise cabling crews

Education record

Education record

Education record