Todd Curtis is a Telecommunications Principal Engineer at TTEC. He possess expertise in voip, unix, troubleshooting, telecommunications, linux and 3 more skills. Colleagues describe him as "I've worked closely with Todd Curtis for just over 20 years now, and I've come to know him quite well, both professionally and personally. Therefore, I can unequivocally say that his skill-set, knowledge, propensity for learning new technologies, and most especially his troubleshooting prowess, is unmatched among the many operational and design engineers, analysts, architects and colleagues I've encountered in my 20+ year career in telecommunications and networking. Being on the same team and in the same on-call rotation with Todd, I've personally witnessed him resolve highly complex issues within high stress environments with poise and confidence, while at the same time, displaying a sense of urgency in mitigating client impact, and identifying root cause with fix-action. I am unable to count the many times I have engaged him for his assistance, expertise, and opinion, which is of high value to those surrounding him as well as the management and executive teams. He practically scripted our entire monitoring and alerting mechanisms for the systems we maintain which quickly identifies a problem is occurring, and allowing for swift engagement to begin the troubleshooting process. Furthermore, these alerting/monitoring scripts he built provide critical aggregate data that assists in identifying the direction the investigation should take. Todd also has a knack for finding obscure problems and pointing out inconsistencies, usually from audits he takes upon himself to complete, in order to maintain a high degree of standardization. He knows how to dig deep within the fine points and minutiae of a system, while also maintaining a high-level perspective of the architecture. I have asked him on many an occasion, "how in the world did you find that?". And lastly, along with his technical skills and analysis being superior, his character shines as well. He's loyal, he's honest, he's accountable, he's thorough yet succinct, and just an all-around fun person to work with, knowing when to be serious, and when moments to be light-hearted are sorely needed. Todd is a critical member of our team, and would be for any team undoubtedly. " and "I have worked with Todd Curtis for over fifteen years and rarely have I encountered an engineer or individual of such intelligence, skill, and dedication. Todd’s vast skillset and ability to learn platforms and technologies to a deep level of understanding has made him one of the best engineers I have ever known. He is one of the most critical members of our sustaining operations support team and he has time and again found the needle-in-haystack issues that never alerted, or no individual could identify, preventing impact and saving revenue at every level. Todd was a former Linux systems administrator, Big Brother admin, and NOC supervisor and continues to be known as an expert telecom and Sonus engineer as well as perhaps the best shell scripter in the company. He has built and maintains most of our team’s mission critical Linux cron and ad-hoc alerting systems and has become a veteran expert at SIP, network, and carrier interop, as well as an expert at Sonus skills including troubleshooting, upgrades, interop, session border controllers, and PSX routing. I am extremely fortunate to have Todd Curtis as a member of my team and hope to continue to work with him at West Corporation for many years to come. "