Todd Chaikin Email & Phone Number

New York, NY, US

Princeton, NJ

Franklin Lakes, New Jersey

ITSM Catalog Analyst managing service design, implementation, and maintenanceServiceNow Certified System AdministratorService Portal administrator

Franklin Lakes, NJ And Erembodegem, Belgium

• Developed, updated, and performed issue analysis on EDI translation maps for Application to Application communication between internal BD systems, as well as X12 and EDIFACT communication with external partners such as.
• Worked on-site in Erembodegem, Belgium with European IT partners on future EDI strategy for Europe, as well as developing standardized EDIFACT messages to more efficiently board new e-Hub partners
• Played a key role in the conversion, testing, cutover planning, and cutover for the migration of manufacturing data translation maps from legacy platform to present EDI platform to support sunsetting of legacy platform
• In webMethods, developed flow services and Java services to support various business requests and projects, including connections to Microsoft’s Azure platform
• Worked with IT and business partners globally to provide work estimates, perform new development and updates, and provide round-the-clock support for BD’s global business processes which rely on electronic data transfer

• Managed SAP Technical Development issue resolution through system go-live and stabilization periods
• Worked on an initiative to drive process improvement and efficiency in offshore SAP development framework
• Gathered and documented system requirements and System Design Specifications; configured and tested SAP Accounts Receivable and Financial Supply Chain Management modules for North American roll-out
• Provided analysis and solutions for production support issues in SAP AR and FSCM

• Played a key role in application compatibility, regression testing, and planning for a global Microsoft Office 2010 roll-out
• Worked with a global team and assisted in deliverable tracking and delegation

• Provided first line of technical support for Harris Interactive employees
• Troubleshot problems via phone, email, and Remote Desktop
• Worked closely with Desktop Support to effectively assist employees

• Developed a framework for reporting on Service Level Agreement metrics
• Managed an end-to-end project via a detailed project plan
• Ensured continuity of work by creating documentation and working with continuing BD associates