Accomplish operations’ human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Train staff to deliver outstanding customer service by greeting and assisting each customer. Address and correct sales staff communication issues in… Show more Accomplish operations’ human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Train staff to deliver outstanding customer service by greeting and assisting each customer. Address and correct sales staff communication issues in a tactful and effective manner. Schedule staff; assist and oversee the submission of accurate and timely payroll information. Show less

Managed software/hardware systems installation, design, implementation and administration in an environment that includes multiple offices and networks; installation, configuration, and administration of IT servers in a domain environment of multiple offices and networks. Developed and maintained disaster recovery plans; administration and operation of IT backup/storage and disaster recovery systems.

Oversaw the daily operations of the store while managing all aspects of the Logistics Team and serving as the overall assistant to the Store Manager. Reviewed sales hourly and communicated goals versus actuals to the team. Produced regular reports and statistics on a daily, weekly, and monthly basis; analyzed data and communicated information to other members of management. Maintained metrics, reports, process documentation, customer service logs, and training and safety records.

Reconciled and analyzed complex loans requiring knowledge of specialized policies and procedures, as well as trouble-shooting, in order to clear deficits from the general ledger.

Negotiated residential short sales in a call-center environment. Worked toward the best financial outcome for the bank in the shortest period of time. Monitored loans closely, ensuring that they successfully closed. Held the record for the highest number of approvals completed in Loss Mitigation Department team. Worked with Conventional Fixed-Rate and Adjustable Rate Mortgage (ARM); Fannie Mae and Freddie Mac; Government Federal Housing Administration and Veterans Administration (FHA and… Show more Negotiated residential short sales in a call-center environment. Worked toward the best financial outcome for the bank in the shortest period of time. Monitored loans closely, ensuring that they successfully closed. Held the record for the highest number of approvals completed in Loss Mitigation Department team. Worked with Conventional Fixed-Rate and Adjustable Rate Mortgage (ARM); Fannie Mae and Freddie Mac; Government Federal Housing Administration and Veterans Administration (FHA and VA); Texas Home Equity; Jumbo and Conforming; and Hybrid Loans. Show less

Managed the internal day-to-day operations of the office while overseeing the seamless functions of telecommunications, technology, staff, and facility. Resolved conflicts that arose between agents’ inter-office, intra-office, and within the community. Proposed process improvement, cost savings, and potential areas to increase sales/recruiting volume to ownership. Developed training materials; conducted one-on-one and group training programs and classes, instructed new and/or established… Show more Managed the internal day-to-day operations of the office while overseeing the seamless functions of telecommunications, technology, staff, and facility. Resolved conflicts that arose between agents’ inter-office, intra-office, and within the community. Proposed process improvement, cost savings, and potential areas to increase sales/recruiting volume to ownership. Developed training materials; conducted one-on-one and group training programs and classes, instructed new and/or established users. Simultaneously managed a successful residential real estate sales, property management career, and small team as well (see The Chiles Group). Show less

Negotiated, facilitated, and managed real estate transactions. Guided clients from beginning to end of the home buying process in choosing the right property. Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations. Maintained connections with clients to encourage repeat business and referrals.

Supervised all staff, to assure the objectives of the board, officers, committees, and members were met. Counseled staff to meet the aims, directives, and goals of the association. Provided guidance, direction, and counsel to Officers, Directors, and Committees of the association. Provided counsel and advice concerning technical, historical, legal, and traditional matters regarding the functional operation of the association. Consulted with President, Board Attorney, and TAR/NAR legal staff… Show more Supervised all staff, to assure the objectives of the board, officers, committees, and members were met. Counseled staff to meet the aims, directives, and goals of the association. Provided guidance, direction, and counsel to Officers, Directors, and Committees of the association. Provided counsel and advice concerning technical, historical, legal, and traditional matters regarding the functional operation of the association. Consulted with President, Board Attorney, and TAR/NAR legal staff as needed. Show less