Transportation Specialist/Customer Service Representative
Green Bay, Wisconsin Area
Reported to the Account Manager. Responsible for communicating with customers, associates and driver associates to meet and exceed total service needs. Demonstrated strong understanding of transportation volumes and flows, seasonal fluctuations, service requirements, trailer needs, relay points and maintenance facilities. Balanced customer, driver and organizational needs, and provided backup support to the Regional Service Leader and Regional Account Manager.• Assigned and created loads… Show more Reported to the Account Manager. Responsible for communicating with customers, associates and driver associates to meet and exceed total service needs. Demonstrated strong understanding of transportation volumes and flows, seasonal fluctuations, service requirements, trailer needs, relay points and maintenance facilities. Balanced customer, driver and organizational needs, and provided backup support to the Regional Service Leader and Regional Account Manager.• Assigned and created loads for drivers on the Western Auto Account; loads were multi-stop, which entailed matching hours of service with appointment times. Ensured service levels were maintained at 98% or above.• Coached and mentored new Customer Service Representatives, which resulted in a high-performance work environment. Show less