Todd Crookshank Email & Phone Number

Fort Worth, Tx, Us

Dallas/Fort Worth Area

If you’re planning an event, large or small, we can offer you a level of customer service and personalized solutions that the big guys can’t deliver. Our tech platform makes your job easier from beginning to end – from setup to ticket sales to promotion and management. We take customer support seriously–we’ll be with you every step of the way to answer questions, provide solutions and help you create successful events every single time.

Dallas-Fort Worth Metroplex

Consult executive level clients through operational challenges while developing, implementing and leading business strategies enabling organizations to achieve success through people, process and technology improvements.

San Antonio, Texas Area

Manage oversight and controls for the firm’s Global Compliance Operations division supporting Anti Money Laundering’s daily screening of 250 million clients. Develop and execute operational strategy including analytics, financial management, capacity planning and implement controls mitigating firm’s risks.

San Antonio, Texas Area

Managed and implemented controls related to the firm’s Unclaimed Property division with primary focus on Retail which originated over $1 billion in escheatable property (pre-escheatment). Responsibilities expanded to include the design of target operating models for the Shared Services division which included centralization of cross line of business solutions. Program Manager for site migrations across shared services operations.

San Antonio, Texas Area

Designed, managed and implemented performance plans for over 5,000 Retail Operation Call Center (domestic and international) employees. Additional responsibilities included reporting and analytics related to call center administration and business reviews.

San Antonio, Texas Area

Created a team supporting the Global Enterprise Contact Center across multiple lines of business including domestic and international site locations. Generated organizational structure to deliver effective solutions to business partners and customers by leading a team to analyze performance and financial data identifying opportunities and created solutions to increase operational performance, customer loyalty, revenue generation, and expense reductions.

San Antonio, Texas Area

Managed 150 person call center supporting the online work stream. Primary responsibility was to centralize administrative support areas across the domestic enterprise. These areas include the following functions: Recruiting, New Hire Training Program, Security Access Administration, Payroll, Employee Attendance Reporting and LOA Administration.

Wilmington, Delaware

Wilmington, Delaware