Todd Doss Email & Phone Number

Tallahassee, Florida, US

• Summary:At City Church my key responsibilities include planning and leading congregational gatherings, building and leading the worship ministry, recruiting and training team members, coaching preparations for worship.
• Prepare, arrange, and direct music for 2 campuses and 2 ministry areas w/avg attendance of 2000 (Easter attendance of 5,000+).
• Facilitate and prepare resources for weekly services - scheduling, audio demonstrations, teaching, and rehearsing.
• Logistical Duties – ProPresenter, chord charting, equipment setup/break down, service outlines, training and development, Ableton performance tracks.
• Ministry Development – management of volunteer team of 100+, audition and coach musicians, mentor band members, coordinate training clinics/programs, vocals and instrumental skills enhancement, and building into new.
• Audio Engineering - Setup, Install, and Mix for main house and mobile campus services. Able to mix and master recordings for public distribution.

Tallahassee, FL, US

• Serve as a project manager of Service Management with Information Technology Services (ITS).
• Provide tier 2 and 3 technical assistance to clients.
• Administrator of: ○ CRM (a PeopleSoft based ticketing system) ○ ITS websites and content management ○ ITS Microsoft SharePoint sites (a content management system) ○ Qualtrics Survey system
• Provide training and development of ITS services for the University community.
• Develop and document internal operating practices, evaluate and recommend procedures needed for process improvement.
• Develop detailed customer service project plans; manage, track, and document the process through collaboration, databases, and web-based systems.

• Sought out by management to return to Sprint and serve as a dedicated support representative. This department’s sole purpose is to pursue strong relationships with the clients to drive commitment to the brand and.
• Directly responsible for sales, customer support, retention, upgrades, revenue, and communications for an account deck of over 6,000 units for Sprint’s corporate, government, and big business clientele.
• Lead associate in which I assisted the supervisor with performance reviews, new employee and educational training, weekly conference calls, reporting, customer escalations, data collection and analysis, presenter for.
• Assist Sprint’s clients daily with troubleshooting, technology education, emergency response, billing analysis, and unit replacements.

San Francisco, California, US

• Utilized referrals and company provided sales leads to sell customers a variety of financial services products including: unsecured personal loans, credit cards, real estate loans, etc.
• Met a sales based quota of $400,000 in revenue per month by soliciting via telephone, emails, and in person.
• Investigated and input loan applications; assuring standards for approving loans are met and working with the client through the approval process.
• Reviewed credit reports with clients in order to assist them with their credit score and suggesting ways to improve their financial situation.

• Assist store manager in daily operations of retail facility including deposits, sales improvement, product marketing, and inventory control.
• Sought out by management and peers for my exceptional ability to understand and assist them with technology
• Responsible for meeting a monthly sales goal in a quota oriented environment including wireless, GPS, accessories, and data related products.
• Awarded one of the most prestigious honors at Sprint Nextel, The Presidents Club Award.

Dallas, TX, US

• Managed agent to meet and exceed budgeted sales goals within parameters such as; gross gains, net activations, churn, revenue generation, and cost containment.
• Developed, implemented, and monitored formalized agent business plans.
• Facilitated and participated in quarterly operations reviews with senior management. Conducted quarterly business review meetings with Agent Principals.
• Effectively communicated Cingular Wireless company policies and procedures to each assigned agent and ensured compliance.
• Acted as an ombudsman for indirect issues that have been escalated to senior management.
• Train Agent Principals and Sales Reps on promotions, selling skills, competition, etc.

Education record

Emergency Medical Technician, Emergency Medical Technology/Technician (Emt Paramedic)

High School Diploma