Director, Sales Operations Strategy & Pmo
Houston, Texas, Us
Govern strategic planning initiatives for $7B operation, establishing and pursuing both short- and long-rane performance objectives. Define business and IT priorities, align strategic goals with operational capacity and resource availability, and execute projects to drive organizational growth. Steer projects and initiatives from initial conception through delivery, balancing need, scope and cost to support maximum ROI. • Leading 14 of top 20 FY 2012 priorities for Americas Volume Direct Operations, developing and implementing strategies spanning operations, product management, and consumer engagement to strengthen HP performance, efficiency, and market share.• Devised and currently executing customer-centric initiatives to drive customer satisfaction scores from 64% to 75% by FY 2014 to solidify and expand HP client base, including measures to grow customer loyalty.• Defining workforce strategy through development of an affordability model, location strategy, workload driver model, common job architecture, and employee development programs, introducing best-practice human resource management programs to tap full potential of HP staff and increase productivity.