Head strategy initiatives in Agency Development, Sales Relationship Management, Product and Underwriting. Plan, direct and coordinate roles and responsibilities across the company. Lead detailed data analytics and marketing of agency profitability, communicate with stakeholders and drive team operations to align with organizational objectives.Collaborate with Managers/Leads to develop, implement and enhance production plans in target states on action plans, tracking/measurement and… Show more Head strategy initiatives in Agency Development, Sales Relationship Management, Product and Underwriting. Plan, direct and coordinate roles and responsibilities across the company. Lead detailed data analytics and marketing of agency profitability, communicate with stakeholders and drive team operations to align with organizational objectives.Collaborate with Managers/Leads to develop, implement and enhance production plans in target states on action plans, tracking/measurement and accountability. Manage budget and forecasting resources to achieve fiscal goals. Revised department roles and responsibilities. Shifted from metric-driven to marketing and entrepreneurial-based. Increased new business growth 10% (2013 to 2014); reduced total gross loss ratio; boosted retention.Designed Agency Performance Analysis that provided consistent reporting across all departments – Sales, Product, Underwriting and reduced agency time to completion by at least 50%.Drove progressive business results through agency management, training, reporting and strong leadership. Show less

Inherited an underwriting department where the book of business had profitability issues that needed immediate responsiveness. Led Underwriting and Rating departments with a focus on driving process improvements and streamlining productivity, which resulted in increased premium, lower expenses and improved profitability. Implemented new Underwriting initiatives that contributed to a 4-point improvement in combined ratio. Identified and implemented short-term rating initiatives… Show more Inherited an underwriting department where the book of business had profitability issues that needed immediate responsiveness. Led Underwriting and Rating departments with a focus on driving process improvements and streamlining productivity, which resulted in increased premium, lower expenses and improved profitability. Implemented new Underwriting initiatives that contributed to a 4-point improvement in combined ratio. Identified and implemented short-term rating initiatives that reduced errors and remediation 20% over 2 years. Show less

Liaison between Product Management team and Marketing, Sales and external vendors. Managed territory, policy filing processes, regulatory approval, rate testing, IT requirements, sales and operations training for Midwest region. Assisted Sales & Marketing with creative selection process, call center performance, product training development programs, sales script design.Collaborated on development of multi-channel, full spectrum, highly segmented auto insurance product without… Show more Liaison between Product Management team and Marketing, Sales and external vendors. Managed territory, policy filing processes, regulatory approval, rate testing, IT requirements, sales and operations training for Midwest region. Assisted Sales & Marketing with creative selection process, call center performance, product training development programs, sales script design.Collaborated on development of multi-channel, full spectrum, highly segmented auto insurance product without preexisting product structure, results performance, policy or procedures, or rating infrastructure.Led successful implementation of new auto billing program. Partnered with IT, Operations, Sales and Marketing to deliver project on time and ensured all business and IT requirements were met. Exceeded target for increased new business production within the first four months of initial launch. Show less