Todd Adams Email & Phone Number

Indianapolis, Indiana, United States

• Supporting two software development teams early in their transition to agile practices, emphasizing iterative development and continuous improvement.• Acting as a mentor to team members, helping them embrace agile methodologies.• Supporting the Product Owners with backlog prioritization and stakeholder collaboration techniques. • Helping to foster an environment where open communication and transparency thrive.

Cincinnati Metropolitan Area

•Guided and mentored teams in implementing Scrum events, emphasizing value delivery through shorter feedback loops and enhanced Stakeholder engagement.•Provided coaching and guidance to teams and leadership, facilitating comprehension and adoption of agile methodologies.•Facilitated collaborative environments fostering efficient communication and alignment among cross-functional teams.

Indianapolis, Indiana, United States

Coached two development teams as they, and the organization, transitioned to SAFe.• Facilitated SAFe & Scrum events at the team and organizational level• Collaborated with other Scrum Masters on ways to help the organization improve value delivery.• Coached & mentored the organization on agile principles.

Indianapolis, Indiana Area

Worked with clients such as The State of Indiana, Eleven Fifty Academy, and IUPUI (LiFT Scholars). Providing support and guidance via:• Scrum event facilitation• Team coaching• Training in Scrum, Kanban and an agile mindset

Indianapolis, Indiana Area

Coached and mentored three teams in support of a large agile transformation. • Facilitated Scrum events and coached the Product Owners on techniques for prioritization and backlog management. • Held bi-weekly workshops for BCforward employees on topics such as agile certifications, providing customer value, and working with their own Product Owners.

Indianapolis, Indiana Area

I was a Scrum Master and agile mentor for two software development teams. The teams are part of a large agile transition that has reduced re-work by 90% and cycle time by 66% over 18 months.• Collaborated at the individual, team and organizational level on the importance of prioritizing work and delivering value to the customer, early and often.• Helped the organization see the benefits of adopting an agile mindset.• Assisted the teams in reaching shared understanding sooner by facilitating face to face communication.

Indianapolis, Indiana Area

I acted as a liaison between Corp IT, brand and creative agencies. I worked with teams on both traditional (Waterfall) projects as well as agile projects.• Identified potential project risks and helped the team work together to solve them.• Helped the teams see the value of project reviews and retrospectives• Built project teams and reported to respective project sponsors.• Identified team needs and communicated expectations to team members and stakeholders.

Usually Remote - Distributed Teams

• Gathered business requirements to include in project planning.• Planned and coordinated project release dates as per the requirements of the clients.• Facilitated Stand-Ups and Retrospectives with developer teams to help identify and remove impediments to project success.• Assisted with User Story creation and User Acceptance Testing.• Mentored and coached individuals and teams on the Scrum framework

Indianapolis, Indiana Area

Using a combination of waterfall and agile methodologies, I was responsible for digital work in support of Elanco’s product websites.• Facilitated team meetings with client and developers in support of these projects.• Monitored the development progress to ensure deliverables were within scope and budget.• Removed obstacles for the teams by escalating issues to leadership which resulted in early deliveries.• Provided weekly reports and proactively communicated all project related information to clients and stakeholders.

New York, Ny

Responsible for all digital advertising projects ranging from simple banner ads and email blasts to large brand building websites focused within the culinary & food service industries. • Using Agile methodologies, worked closely with account teams and clients to ensure project deliverables were on time and within agreed scope and budget.• Facilitated daily stand-up project meetings to ensure the teams understood and adhered to the client’s vision while the project was under development.• Provided input on creative design meetings with account teams and clients.• Managed resources across multiple projects.• Coached teams and leadership to help ensure Agile methodologies were adhered to.

Greater New York City Area

Managed day-to-day operations and handled all client project management by directly working with the teams supporting ERP software products for 150 clients; namely Tommy Bahama, Diane Von Furstenburg, Urban Outfitters, Spanx, Milly, Junkfood.• Implemented a support teams system with each analyst directly responsible for a small number of accounts.• Managed the development and launch of a web-based content management and tracking system designed to improve accuracy, and customer satisfaction.• Built and streamlined teams focused on client success without an increase in headcount.• Instituted a 24 x 7 support plan for the call center involving departments in the U.S. and overseas.• Developed a client satisfaction evaluation system and also designed the post result initiatives.

Stamford, Ct

I managed a team of eleven digital support and solutions experts in a high-volume call center who supported multiple clients such as 3Com, Kraft, Adobe, HSBC, and British Airways. Served as lead contact for key clients to manage their projects ensuring timely delivery and effective ROI.• Collaborated with internal development and sales department to drive customer projects and support.• Consistently exceeded client satisfaction levels using the 360-degree evaluation process.• Coordinated new product launches such as the Hyperion Net Assistant product.• Acted as a contact point for all clients during key content updates in digital systems and software implementation projects.

Greater New York City Area

I led a team of eight digital developers and analysts supporting clients who focused on the Retail and Hospitality sector.• Developed and implemented back-office support systems for clients and met or exceeded expectations metrics.• Assisted the development and Q&C teams with proprietary applications.

Valhalla, Ny

• Built and managed a new technical support department and editorial research department with a combination of 30 Technicians and Research Specialists and successfully obtained 4% turnover rate over 2 years.• Managed a $250,000 departmental budget - reduced payroll by assisting in cross training of employees which allowed the departments to cover each other with 10% fewer employees.• Analyzed call volumes and maintained a minimum of 80% service level of total calls answered within 20 seconds.• Reached 90% customer satisfaction level for 16 consecutive months.

Aviano Air Base, Italy