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Independent Delivery Services for small businesses

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Operations Manager for acquisition and redevelopment of 608 Multi HighRise and Townhome Community - Acquisition and Redevelopment

Arlington, Virginia, Us

Provides leadership and management for operations staff of assigned lease up, renovation or new acquisition apartment community. Collaborates with expanded work groups such as construction, development, and property operations to drive financial performance, operational excellence, and customer service of the asset.Avalon Falls Church is a 384 Garden Style Community located in Falls Church, VA. Avalon Potomac Yard 323 MidRise Community located in Alexandria, VA ; AVA Van Ness is a 269 Highrise Community located in Washington DC.

Arlington, Virginia, Us

Provides leadership and management for operations staff of assigned lease up, renovation or new acquisition apartment community. Collaborates with expanded work groups such as construction, development, and property operations to drive financial performance, operational excellence, and customer service of the asset.AVA H Street is 138 unit Mid-Rise located in Washington DC, Avalon Arlington North is a 228 Mid-Rise located in Arlington VA.

Arlington, Virginia, Us

Ensured the delivery of a consistently positive customer experience, addressing and quickly resolving customer service issues, maintaining the accuracy of resident information and supporting the sales process. Coached and trained associates towards the achievement of community goals. Worked in partnership with the General Manager. Addresses and resolves customer service concerns in a timely and professional manner; ensures a level of service that results in high customer loyalty and satisfaction as measured by the Net Promoter Score (NPS). Coordinates service requests with the appropriate community staff to include maintenance and office staff. Generates offers and ensures the administration of letters to residents and follow up in order to gain commitment. Supports residents during the move-in process; assists with lease renewals, move-out processing, notice to vacate, advance the date, and resident transfers. Calls or visits competitive market communities to update market survey and keeps apprised of changing market conditions on a monthly basis. Assists in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer satisfaction within the community. Monitors and analyzes various operation reports to assess the effectiveness of the marketing plans. Assists Manager in setting and monitoring achievement of sales and customer service standards. Helps motivate, train and coach Community Consultants towards the achievement of community goals. Oversees the delivery of various resident-oriented services (e.g. package pick-up/delivery, community newsletter, parking passes, guest parking passes etc.) Plans and executes resident activities. Avalon Foxhall is a 308 unit highrise in Washington DC. Avalon at Arlington Square is 842 unit midrise community located in Arlington, VA. eaves Fair Lakes is a is 420 unit garden style community located in Fairfax, VA.

Review and evaluation of applicant files for initial leasing, as well as the ongoing monitoring of leasing matters (including lease renewals), in all cases ensuring compliance with City, State and Federal guidelines and compliance. Responsible for property management functions including assistance with tenant communication; rent collection; vacancy preparation; asset management; legal compliance; etc. Monitor electronic waitlist and vacancy log, and communicate with applicants and tenants regarding leasing activity. Interview applicants and collect income, asset, and other identifying documents; evaluate qualifications to ensure compliance with building and program limits. Complete third party verifications such as background checks and employment verifications. Prepare applicant files to ensure that they are complete, and compliant with all agency guidelines and LIHTC requirements if applicable; submit files to the relevant agency(ies) for approval. Prepare lease packages and complete lease signings. Respond to leasing and other inquiries received through the company’s website. Communicate with subsidy agencies regarding initial certifications, recertifications and renewal leasesAssist with audits from various agencies. Facilitate and/or conduct unit inspections and other tenant correspondence.