Led the team of ~5 product managers for the core consumer funnel focused on search, discovery, listings and authentication across web and native apps used by ~80M MAUs. • Achieved the highest CSAT score ever via a focus on feedback and setting a high quality bar• Drove $37M/yr lift in advertising revenue via adjusting the ad footprint in a free fall housing market while maintaining consumer engagement and retention metrics • Optimized several parts of the core experience, including the machine learning sort algorithm, generating +$20M/yr lifts for the lead-gen business by improving conversion rates > 10%• Launched a new design system, facilitating P&L tradeoffs at the C-suite yielding a $8M/yr lift• Launched their first generative AI experience, realtor.com/ai with reverse image search

Responsible for leading the team of ~60 product managers driving vision, strategy and execution for several sub-brands in Cigna’s portfolio after the acquisition of Express-Scripts.• Led adoption of user-centric feedback loop, driving a 93% reduction in detractors per 100k visitors correlating to a 25pt increase in Net Promoter Score• Hosted our monthly product review showcasing the outcomes driven by my product teams to 150+ attendees ranging from engineer to C-suite• Led digital integration efforts pre-and-post acquisition including realizing synergies• Led prioritization of our $60M+ digital product and engineering budget

Focused on guest and native app experiences, led a team of ~12 product managers. • Introduced guest refill, bill pay and order status for multi–million dollar CSR savings• Set omnichannel native app adoption strategy, increased app utilization by more than 200%• Drove innovation via native tech, e.g. augmented reality medication adherence and refills

Focused on the authentication funnels, I started as individual contributor and was leading a team of 4 product managers within 3 months.• Ran their first a/b test, resulting in a 22% improvement in CTR• Replatformed registration and onboarding funnel• Introduced mechanism for CSRs to jumpstart registration adoption

I managed product and design for an agriculture focused SaaS startup incubated by DTN.• Focus on native iPad apps to enable digital transformation of sales team• Integrated geospatial intelligence via agronomist field maps used to sell products• Interfaced with current and prospective clients via contextual inquiries and rapid-prototyping

An innovative SaaS martech startup that proved to be an amazing first job out of college. This career shaper hooked me on digital, product management and driving a world class UX. I started as a customer service rep at employee six, was pivotal in growing it to 60 and owe these founders everything for giving me a chance. • Manage the research, design, prototyping and testing of the consumer and partner user experiences for digital promotions utilized by thousands of media companies• Execute the strategy, design and development of custom digital promotions for our biggest clients like Gannett Digital, USAToday, ESPN, Sports Illustrated and Entercom• Led technical integration with vendors via mapping data models, producing requirements, tracking development and clearing any roadblocks

• Integral to development of Facebook and mobile-friendly contests• Project manager to track and ship development• Prioritization and UX/UID of new features for core product offering• Hosted webinars and wrote blog posts/documentation about best practices

• Recruiting, interviewing and hiring high quality support reps• Every hire I made has since been promoted to new positions within the organization• Maintaining an excellent standard for team performance around metrics like quality and responsiveness

- Managed all support from end users for over 1,000 newspaper's online photo stores

- Assisted in commercial photo & video shoots