Todd Gosejohan Email & Phone Number

Dallas, Texas, United States

Remote call center environment providing excellent customer service skills while adhering to strict KPIs, accurate Data enty, use excellent problem solving skills, fast paced and maintaining pleasant demeanor with callers. Also promote leads to sales team and use advanced knowledge of insurance products and terminology.

Arlington, Texas, United States

Workforce Management duties including teammate phone support, data entry,clearing voicemails, exception queue, processing overtime requests andschedule changes requests via Microsoft Outlook. Use of Genesys and Microsoftproducts, and providing detailed, excellent service to teammates in a timelymanner

Dallas/Fort Worth Area

Carrier Payment duties including agings, invoice review, customer and carrier correspondence, monitoring 2 work queues, experience with Salesforce & Zendesk.

Dallas/Fort Worth Area

Leadership role including escalated customer handling (calls, correspondence), training and mentorship of new team members, assist superiors with special projects, in addition to Freight Claim Specialist duties and responsibilities.

Greater St. Louis Area

Customer service, correspondence, freight claims filing & administration from beginning to settlement, negotiation with carrier adjusters and customers. Accounts receivable, entensive use of Microsoft office products and Zendesk.

O'Fallon MO

Audit and review of home inspections for affluent insured’s, customer service, data entry, agent and customer correspondence, ordering (PI & Small Business), processing, assembly, and endorsement changes on policies per the home inspection results.

O'Fallon MO

Cash control, opening and closing responsibilities, customer service, sales.

Brentwood MO

Cash control, opening and closing responsibilities, general administrative dutiescustomer service, sales.

Cave Springs MO

Retail sales on cellular phones and wireless services. Customer service, data entry, cash control, limited technical assistance.

Bridgeton MO

Recording and sending of credit card money and cash money transfers, cardholder verification, data entry, customer and agent service. Also held offline correspondence position handling written customer complaints and issuing refunds of charges, excess damages, due dilligence.

O'Fallon MO

Audited second mortgage loans purchased from other lenders, ensuring information was collected and entered into database correctly. Also maintained actual mortgage files.

Chesterfield MO

Customer service, cash control, opening/closing responsibilities, acted as closing server on most shifts.

Chesterfield MO

Money Management Department (market timer), phone and internet trades with variable annuity and mutual fund companies, data entry, customer and agent service, new and existing customer file maintenance, quarterly statement production.