Todd Grover Email & Phone Number

Winston-Salem, Nc, Us

North Carolina, United States

Global Account Delivery Leader for British American Tobacco, HanesBrands Inc, and Ralph Lauren. Responsibilities include Application Services (Custom and COTS), Infrastructure Technology Platforms, Modern Workplace Services, and Business Process Services.

Winston-Salem, North Carolina, United States

Account Delivery Leader for British American Tobacco/Reynolds American (RAI) and Ralph Lauren Accounts, based in Winston Salem, North Carolina. Successful delivery leader responsible for a global team with broad experience in application and business process services (BPS) delivery, offshore incorporation, business development, and workforce management. Responsible for all aspects of application, BPS, and infrastructure support across all technology towers and ensuring performance goals and cost commitments are achieved. Responsible for direct client contact and satisfaction through effective and efficient delivery of application and infrastructure services. Proactive approach to service delivery, leading a global team of over 500 staff, driving innovation and transformation while managing run and development scope, cost of delivery, and client referenceability.DXC Global Team Award for Service Delivery Excellence - 2021

Winston-Salem, Nc

Lead the Application Management Services for minor and major enhancements involved with the ongoing delivery of application support at Reynolds American Inc. Provide guidance for application life-cycle support, project management, monitoring, troubleshooting, change and enhancement of packaged and custom applications. Responsible for the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis.

Winston Salem, Nc

Responsible for rolling out the Application Management Services activities that included minor and major enhancements involved with the ongoing delivery of application support at Reynolds American Inc. Responsible for the transition and transformation efforts.

Greater Detroit Area

Regional Delivery Leader for North & Latin American Operations on the Ally Account based in Detroit, Michigan. IT experience includes both technical and leadership, with over 22 years of experience ranging from mainframe, distributed and web development along with program, project, change and process management. Currently providing leadership and guidance for a global team. Concentration on ITIL based production support, application enhancements and development services that also bring insight and innovation to the direct clients. Oversight includes support for both custom and COTS applications that reside on the mainframe, client/server, and web platforms.

Provided guidance and direction to large global production support and development team (200+) while ensuring a positive client relationship was maintained. Ensured consistent and repeatable documented processes were followed by all team members so that adherence to contractual obligations and consistent deliverables were realized. Provided governance to numerous Financial and Insurance related projects. Performance and delivery focused so that the end client experienced consistent, on time and within budget project implementations.

Bsba, Mis And General Business Management

Activities and Societies: Alpha Kappa Psi - co-ed Professional Business Fraternity. DPMA - Data Processing Management Association. Towers.

College Prep

Activities and Societies: Band, Track, Golf