Todd Gunning Email & Phone Number

Greenwood Village, Co

Greater Denver Area

Greenwood Village Co.

Support of a 700+ local user environment, plus one other site with around 100 users. Provided on-site computer and telephone support to users which included developers and senior management. Provided 24/7 support via on-call rotation, including the support of a team in India which required support with a 12 hour time difference.Maintained availability of company systems: servers, workstations, laptops, networking equipment (Wi-Fi access points, switches, routers, cable closets), PBX, printers, as well as troubleshooting hardware and software issues.Managed software installations and rollouts utilizing Microsoft SCCM. Identified and remediated faulty installations.Performed audits for voice, data and security to ensure compliance with Sarbanes-Oxley investor protection requirements.Supported and administered Travelers Citrix based VMWare workstations, for 15,000 end users throughout the world, both employees and contractors.

Westminster, Co

Direct daily operations of department, analyzing work flow, establishing priorities, developing standards, project milestones and setting deadlines. Evaluated the organization's technology use and needs and recommend improvements, such as hardware and software upgrades. Developed computer information resources, providing for data security and control, strategic computing, and disaster recovery. Implemented inventory tracking system, coupled with helpdesk ticketing software. Define, initiate and manage multiple related projects directed toward strategic business and other organizational objectives. Responsible and accountable for cost, schedule, and performance.Approved all program implementation requests and enforced change management by reviewing submitted systems charts.Selected to attend seminars in order to research new technologies. Augmented research by reading trade articles and taking classes. Recommend the implementation of new technologies based on this research.Evaluated data processing proposals to assess project feasibility and requirements. Meet with department executives, managers, supervisors, vendors, and others, to build credibility, establish rapport and maintain communication in order to solicit cooperation, resolve problems and to enhance the quality of our service level agreements.Consult with users, management, vendors, and technicians to assess computing needs and system requirements. Apply ITIL framework.Recruit, hire, and train staff, and participate in staffing decisions. Coach, mentor and lead personnel within a technical team environment.

Re-Designed and re-cabled 70-system server room Virtualized and condensed servers Managed and installed Windows, Linux and Mac servers and systems Maintained Windows and Linux web, mail, sql, and file servers Managed 300 domains, and 300+ end usersResponsible for bringing Exchange 2003 and 2007 into our environment Designed network / system monitoring infrastructure Assisted help desk with tier 3 support issues Perform data backups and disaster recovery operations. Maintain and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Plan, coordinate, and implement network security measures to protect data, software, hardware and to meet business requirements. Perform routine network startup and shutdown procedures, and maintain control records. Design, configure, and test computer hardware, networking software and operating system software. Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes. Confer with users about how to solve existing system problems. Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future. Train people in computer system use. Analyze equipment performance records to determine the need for repair or replacement. Maintain an inventory of parts for emergency repairs. Coordinate with vendors and with company personnel to facilitate purchases. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Configure, monitor, and maintain email applications or virus protection software.

Develop, design and implement wide area network between multiple sites. Provided support for both local and remote users Responsible for multiple domains and multi-server environments Designed and maintained Servers for web, mail, voicemail systems Installed and manage phone systems in all locations. Manage backup, security and user help systems. Consult with users, management, vendors, and technicians to assess computing needs and system requirements. Stay abreast of advances in technology. Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades. Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. Develop and interpret organizational goals, policies, and procedures. Review project plans to plan and coordinate project activity. Evaluate data processing proposals to assess project feasibility and requirements. Purchase necessary equipment. Provide users with technical support for computer problems.

Provide hands-on technical assistance to customers Coordinated and implemented computing needs and built custom servers to match those needs, and for future expansion Developed strategies for client service requests and client satisfaction

Provided technical support assistance to Senior Systems Engineers for accounts in assigned territoryDeveloped demonstrations and evaluations of Cisco products for customers; led technical presentations and addressed customer product concerns. Helped Cisco Sales sell product solutions. Accurately created product configurations and assisted Account Managers in the preparation of quotations Volunteered with Cisco TAC during free time in order to obtain more experience Volunteered with Cisco training to build and teardown of various training labs

Responsible for 480 OS/2 based servers (with a handful of NT servers) Remotely administered servers using netfinity software In command of system upkeep and repairs Key to customer satisfaction by randomly calling customers to verify that everything was working to their satisfaction Resolved service requests In charge of internal account security and auditing Coordinated backup and restore procedures insuring minimum downtime

Bachlors, Communication

Activities and Societies: Radio (engineer, and DJ), Television (Engineer, directer, producer, CG Operator, Switch Operator, Camera Crew).

Security+

Ec Counsel Certified Network Defender