Todd Harkness Email & Phone Number

Irving, Texas, Us

Irving, Texas, Us

The Harkness Consulting Group helps software companies with an assortment of business challenges primarily focused on Sales, Operations, M&A, and General Management. Our consultive approach is designed to assist with the development, implementation, and execution of specific special projects and strategic initiatives including establishing goals and KPI’s, sustained metrics and measurement, and guiding an existing team through the execution phase.

Westlake, Texas, Us

As the Senior Vice President Global Operations of ECI Software Solutions, I championed growth and operational improvement over the global organization via the performance of the corporate functional group and each division for this leading technology provider of business management solutions serving SMB retail and wholesale distribution businesses. Governed enterprise-wide processes to ensure best practices for quality of service. Headed actions and objectives for an Extended Leadership Team of tenured leaders and high-potential candidates. Refocused leadership development plans to inspire engagement and develop leadership roles across the international operations. Achieved four key results focused on the employee, customer, value creation, and financial objectives.► Instituted the IMO responsible for all M&A post-close integration focused on -30 day close to full integration of processes, tools, and execution to deal model, cutting timeframes by 50% and driving faster EBITDA growth► Pioneered the PMO to drive sizable internal cross-functional projects, improve the usage of tools, process standardization, and metrics/data to manage the business, and align with corporate goals ► Chaired matrix corporate functional leadership team of C-level, SVP, VP, and Directors to drive consistency and best practice via subject matter experts supporting each business unit► Developed and chaired the Governance Model to deliver control, visibility/transparency, accountability, and increase effectiveness across the global organization► Implemented a new reporting package to improve visibility, time investment, and dialog at board meetings to focus on the strategic direction of the company versus reporting results ► Executed new Business Unit KPI metrics standardization and reporting cadence across all divisions for greater visibility into all major disciplines resulting in clearly defining objectives quarter over quarter to improve productivity, quality, and service delivery

Westlake, Texas, Us

As the President, Building and Construction Division of ECI Software Solutions, I spearheaded all aspects of the Building and Construction Division with full P&L responsibility for three product lines serving the software and hardware needs of the Lumber and Building Materials and Retail Hardware verticals. Re-engineered Product Management Launch Strategies for move forward software platforms. Launched ECi’s first Learning Management System to scale the implementation of the training process. Created a capacity planning model for resource needs and growth based on business objectives.► Restructured the divisional leadership team securing proper focus and measurement in core business disciplines and division goals, supporting corporate objectives► Grew pro forma revenue by 22% and pro forma EBITDA by 67%► Increased revenue per customer acquisition headcount by 26% and EBITDA by 71% while decreasing controlled customer attrition in the business unit count by 36% and recurring revenue by 63%► Boosted Implementation Go-Live productivity by 143% while reducing implementation backlog by 33%, resulting in faster revenue recognition supporting top-line and EBITDA growth► Integrated Agile and Lean Development processes within the Development, Quality Assurance, Product Management, and Documentation teams

Westlake, Texas, Us

As the Vice President, Lumber and Building Materials Division of ECI Software Solutions, I accelerated sales channels and products across the organization focused on the Retail Hardware vertical creating successful cross-selling solutions revenue growth of 40% and EBITDA growth of 165% YoY. Performed staff building, coaching, and mentoring to diagnose root-cause issues and opportunities hidden throughout the environment.► Implemented a Support Scorecard methodology resulting in a 41% increase in closed on first touch, a reduction of total open calls by 47%, an increase in transactional customer satisfaction survey scores from 3.9 to 4.7 of 5, and meeting SLAs at a rate of 94% versus previous year of 53%► Executed a Direct to Analyst Support model to boost live response from 40% to 81% in one year► Decreased controlled customer attrition in the business unit count by 25% and recurring revenue by 42% YoY► Created a ground-up scalable implementation model for lead products to increase customer implementations by 150%, yielding additional revenues of $1.2M (42% YoY growth) while increasing customer satisfaction by 22%

Austin, Tx, Us

Dayton, Oh, Us