Member of the senior leadership team responsible for strategic alignment, operations, client management, and network system design. Manage the administration of all WAN/LAN and direct the administration of all infrastructure related systems, including back-office systems, email, reporting, and data storage. Anticipate and react to major technology changes to ensure the company business needs will remain valuable in a competitive landscape.• Coordinate implementation of company-wide IT controls, including policies and procedures, risk assessments, new systems, and monitoring applications.• Oversee technology and business process integration for a diverse customer base. • Recruit, interview, hire, train, supervise and evaluate technical team. • Developed strong vendor and partner relationships to increase support capabilities, improve customer satisfaction, and increase profit margins.• Redesigned client maintenance process to increase efficiency and standardization.• Perform network and security assessments to ensure compliance, identify risks, and plan for network expansion. • Coordinate vendor training programs for employee and customers to provide professional development and end-user satisfaction.

Systems Engineer for corporate headquarters and outsources support / administrator for a growing number of customers. Sales Engineering for IT infrastructure and systems design.Technology Used:MS Server 2003 - 2016 (AD DC, File Server, Storage Server, Hyper-V Environments)MS Remote Desktop Services (RDS) Design and DeploymentsMS Small Business Server 2008, & 2011MS Exchange 2010 - 2016, Server and Client SoftwareMS Windows Client - Windows XP - Windows 10MS Office 365 - Services, Migrations, and DeploymentsMS Azure - IaaS Design and DeploymentsMS Azure - Isolated RDS Design and DeploymentsVMware - vSphere, ESXi, and vCenter Server Version 4.0 - 6.5Amazon AWS - IaaS Design and DeploymentsAmazon AWS - Workspaces and WorkdocsGoogle for Business - Services, Migrations, and DeploymentsGoogle for Business - Chomebooks and Chrome DevicesZix - Email Encryption and SecurityKeyscan Door Access SystemsInfinius Door Access SystemsSonicWALL Security Appliance (TZ, NSA, and Wireless)Cisco Devices - ASA, Aeronet Wireless, Switching, and RoutersCisco Meraki - Wireless, and SwitchingHP Enterprise - Aruba Wireless, and SwitchingMitel - VoIP Phone SystemsGFI Solutions (MaxFocus) - Administration / Security / ArchivingGFI Solutions (MaxFocus) - Backup Disaster Recovery SolutionsGFI Solutions (MaxFocus) - Remote Management Services and ToolsDell - Server and Network EquipmentDell - Equallogic SAN Deployments and ManagementDell - (Wyse) Thin Client Hardware and Deployment

System Analyst for Lenel, BASIS, and ProWatch door access systems. Assist customers with troubleshooting and upgrading their enterprise door access systems. Maintenance and upgrades of large SQL databases, with custom scripting for third-party system integration.• Collaborate with key stakeholders to successfully implement and upgrade door and video security systems.• Troubleshoot and streamline MS SQL Databases and systems to improve performance, security, and data retention.

Managed telecommunication services for corporate office and 87 satellite properties. Responsible for implementation and management of security including video surveillance and WAN/LAN network systems. • Automated support and emergency notifications resulting in property maintenance cost reduction.• Consolidate enterprise telephone systems to improve resource utilization.• Internet service providers contracts and accounts: AT&T, Time Warner Telecom, Sprint, Quest• Cellular contracts and accounts: AT&T, Sprint, Verizon, T-Mobil• Wireless Network design and implementation LAN/WAN: Adtran, Cisco, LinkSys, Fire Tide, Proxim

Responsible for implementation and installation of Inter-Tel telephone equipment. Designed cost-effective installations to meet customer needs and exceed expectations. Scheduled technicians and resources for on-time project completion. Provided end-user equipment training and advanced technical training for phone system administration.

Responsible for telecom system implementation, customer needs assessment, budget, technician schedules, and customer relations. Designed project scope of work to meet customer needs.

Managed installation and maintenance of infrastructure and network hardware. Ensured positive customer experience during project installation and throughout the warranty period.

Embedded telephony technician for Culver Military Academy. Managed maintenance and troubleshooting of 5ESS telephone and Centigram voice mail system. Installed Nortel and Pro-Star telephone equipment.