As a Client Strategist, I specialize in small to medium-sized business and manage a portfolio totaling well over $1 million. I serve as a trusted confidant and consultant to my clients for the entire duration of their journey to becoming a Talent Based Organization (TBO). I oversee implementation and setup of new clients during their onboarding phase as well as provide individualized strategic direction consultation for all small to medium-sized business accounts on an ongoing basis. I prioritize client retention and client satisfaction by developing relationships with key client leaders and introducing applicable new products and services as appropriate to help my portfolio source and secure the best talent on the market.

Onboard and provide ongoing client support through go-live process and implementation of products and services. Assist with techology integration to understand the client’s integration needs to design an optimal solution for integration implementation.Communicate progress and expectations. Train and support clients on products and services.Utilize project management, issue tracking and knowledge sharing software for communication and training. Build requirements with internal and external clients regarding current and future products and services.Complete User Acceptance Testing to ensure integration is complete and accurate before product is presented/implemented for client's use.

Trusted channel recruitment outsourcing consultant to Microsoft Retail’s National Recruiters, HR Business Partners, and Market Managers. Subject matter expert in full-cycle mass hire RPO model.Executed mass hire cycles for 16 Microsoft stores and Speciality stores by conducting market visits, sourcing applicants, administering phone screens, and organizing mass hire open house events. Ensured all store rosters were 100% full until store opening and all mass hire procedures were carried out in accordance to compliance requirementsChampioned a metrics-based initiative to establish best practices by tracking and analyzing key metrics such as time-to-fill, applicants per hire, applicant source, and various application submission patterns