Todd Henderson Email & Phone Number

Santa Clara, California, Us

Facilitate high-touch, executive-level customer partnership and collaboration with Cloudera's largest and most strategic customers (>$5MM ARR). Responsible for retaining and expanding business relationships by optimizing and maintaining the stability of customers' business-critical data infrastructure.◆ Verticals: Financial Services, Healthcare, CPG, Tech◆ Executive Briefings◆ Quarterly Business Reviews◆ Issue Escalation + Resolution◆ Customer Get Well planning and execution◆ Customer Success Plan design and execution◆ Day-to-day POC for collaboration and partnership with customer stakeholders◆ Liaison between the customer and internal teams including Account Managment, Product Management, Solution Engineering, Staff Engineering, Support Engineering, and Professional Services

Hanover, Md, Us

Launch, lead, and scale Customer Success Programs and CSM teams for enterprise engagements (~$10MM+ revenue) for many of TEKsystems’ largest, most strategic customers.Customers / engagements include:➤ Fortune 100 financial services/wealth management customer: Supporting projects involving: cloud adoption/migration, data management modernization, data remediation.➤ Fortune 500 banking / financial services: Supporting projects involving systems integration, cloud migration, digital transformation, Agile transformation/COE, QA COE formation.➤ Second largest public education system in the U.S.: COVID-19 testing and contact tracing program.◆ Establish and develop trusted customer relationships - serving as strategic partner and advisor for leveraging product portfolio to optimize value and providing insights on industry best practices.◆ Responsible for all post-sales implementation and service delivery - ensuring all deadlines, deliverables, SLAs, project outcomes, and overall customer objectives are met.◆ Partner closely with Sales Leadership, Executive Leadership, Solution Architects, and technology practice area experts to scale/expand services and extend the length of the engagement.◆ Lead regular Scrum meetings with CSM team and account management to drive progress towards engagement objectives and facilitate upsell / expansion opportunities across customer groups.◆ Conduct periodic internal and customer stakeholder Business Reviews.◆ Metrics include: Revenue / Profit Growth, CSAT, Utilization, Time to Value, Consultant Satisfaction, Consultant Retention, and Contract Renewal.

Mason, Oh, Us

◆ Advised and consulted with early-stage emerging technology companies, scale-up stage companies, and ecosystem support organizations to accelerate growth by operationalizing processes and advancing Go To Market strategy.◆ Developed Go To Market Strategy for productizing a leading entrepreneurship podcast by launching a business accelerator to commercialize the highly engaged listener community.◆ Advanced stalled mobile app product strategy and product development by Implementing Agile-based scalable processes and systems to replace non-scalable efforts: Regular stand-ups, Kanban boards and user stories.◆ Developed Go To Market strategy for launching a new Venture Studio enabling startup and other early-stage technology founders to build a Minimum Viable Product at minimal cost.

Palo Alto, California, Us

Startup Grind is the largest independent startup community, actively educating, inspiring, and connecting 1,000,000 entrepreneurs in over 500 cities across the world.

Cincinnati, Ohio, Us

◆ Founding team member / Head of Growth for new-to-market Enterprise SaaS IoT AEP. Joined co-founders of prior client Modulus in planning, launching, and scaling the company, team, and tech platform. Amicably transitioned off full-time team due to evolving organizational needs after company's first year.◆ Grew business from concept to $250K in revenue in 6 months by gathering voice-of-customer and collaborating with Product and Design teams to ensure timeliness of product delivery.◆ Served as liaison between enterprise customers and internal engineering in developing scope, gathering requirements, managing development and implementation of custom solutions built using Losant IoT platform.

Burlington, Massachusetts, Us

◆ Led Marketing, Customer Success, and Lead Generation efforts/teams for Modulus, a venture-backed aPaaS scale-up stage company (acquired by Progress). Hired post-acquisition to scale platform in order to achieve earn-out revenue/growth targets. Amicably ended the engagement after successfully achieving revenue/growth targets in order to join co-founders of Modulus in starting Losant (SaaS IoT AEP).◆ Led marketing and business development in scaling the enterprise tier of a PaaS application hosting and deployment platform to $1.5 million in Annual Recurring Revenue.◆ Implemented Customer Success strategies and tactics to increase customer retention, lengthen contract values, and boost upgrades, resulting in 200%+ increase in revenue from existing customer base.◆ Negotiated and executed campaign to transition largest competing Node.js platform's (Nodejitsu) customers to Modulus - sactioned and endorsed by Nodejitsu founder / CEO.

New York, Ny, Us

◆ Led Account Management and Customer Success efforts for Fortune 100 $70B CPG company, Get Satisfaction's (venture-backed, scale-up stage SaaS platform) largest, most complex, and most strategic enterprise customer: Platform used by 10 separate brands, 4 business units, 3 separate global regions, multiple use cases.◆ Implemented comprehensive account development strategy resulting in contract renewal, expanded footprint, and exponential pipeline growth.◆ Dramatically improved relationships with 20+ executive customer stakeholders resulting in strong customer endorsement, paving the way for the acquisition by unicorn Sprinklr.

Milan, Italy, It

◆ Led cross-functional team of developers, designers, system admins, and business stakeholders in driving enterprise-level digital transformation projects (main site, constituent portals, content, architecture, UX/UI).◆ Served as liaison between project team, executive leadership and business units resulting in project completion on time and on budget. ◆ Doubled contract growth with largest strategic partner (one of the top 5 health insurance providers in the U.S.) by developing the business relationship and negotiating favorable terms with internal business partners and stakeholders.

Raritan, Nj, Us

◆ Led cross-functional team of Marketing, Engineering, Sales, Clinical Specialists, Corporate Accounts and Market Research in driving revenue, share, profit, product lifecycle management and product innovation.◆ Grew revenue 18% and share +2 points profitably and effectively in strategic $105MM endoligation category by converting customers to more advanced model and identifying emerging market segments.

Lübeck, Schleswig-Holstein, De

◆ Increased revenue 5% and gross profit 8% despite a 40% reduction in sales force by optimizing channel efficiency and rationalizing product portfolio.◆ Grew sales pipeline 25% by improving sales coaching, increasing operational rigor in sales team and improving lead generation efforts.

Chicago, Us

◆ Achieved 110% of business plan in first year of newly created division by successfully leading integration of Instrumentarium Inc. and GE Healthcare's commercial teams, sales & marketing operations, and product portfolios.◆ Grew sales funnel 50% in 6 months by directing a team of developers and analysts in the design, development and implementation of a sales force automation platform.

Chicago, Us

Chicago, Us

Alexandria, Va, Us

◆ Implemented organization's first corporate email system, installed headquarters' first LAN, built RDB to track, monitor, and facilitate annual Angel Tree gift donation program.

Oakland, Md, Us

Mba, Sellinger School Of Business & Management

Global Executive Leadership

Bs, Mass Communications