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I build affinity and accountability in external and internal relationships, serving as a trusted partner and advisor in facilitating high-value, win-win solutions to tough business challenges.Deep experience in customer success, strategic partnerships, product management, and marketing leadership in Fortune 100 enterprise corporate, startup/scale-up, and emerging technology companies.Currently serving as Key Accounts Senior Customer Success Manager for Cloudera, an enterprise data cloud platform for any data, anywhere, from the Edge to AI. I am responsible for initiating, launching, and scaling customer success programs for Cloudera's largest and most strategic customers. Vocal advocate for humane tech, ethical product design, business evolution, and impact venture.In addition to advising and leading teams through numerous scale-ups, successful acquisitions, and pivots, I have helped instigate, strategize and support Cincinnati expansions for tech and entrepreneurial organizations and companies like Powderkeg, BLK Hack and Tech Elevator.SPECIALTIESCloud Computing (SaaS/PaaS) • Big Data • Data Management • Data Architecture • Agile Methodology • Enterprise Customer Success • Strategic Account Management • Strategic Partnerships • IT Service Delivery • Contracts and Agreements • Pricing/Financial Modeling • Team Leadership • Human Capital Management • P&L Ownership • Process Improvement • Data Analysis/Forecasting/Budgeting • Sales Enablement • Commercial Operations • Strategic Planning & Execution • Product Management • Marketing Strategy • Digital TransformationExperience with verticals including: Financial Services, Healthcare/Medical Device, CPG, Technology, State & Local Gov't, and Professional Services.
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Senior Strategic Customer Success Manager, Key AccountsCloudera May 2022 - PresentSanta Clara, California, UsFacilitate high-touch, executive-level customer partnership and collaboration with Cloudera's largest and most strategic customers (>$5MM ARR). Responsible for retaining and expanding business relationships by optimizing and maintaining the stability of customers' business-critical data infrastructure.◆ Verticals: Financial Services, Healthcare, CPG, Tech◆ Executive Briefings◆ Quarterly Business Reviews◆ Issue Escalation + Resolution◆ Customer Get Well planning and execution◆ Customer Success Plan design and execution◆ Day-to-day POC for collaboration and partnership with customer stakeholders◆ Liaison between the customer and internal teams including Account Managment, Product Management, Solution Engineering, Staff Engineering, Support Engineering, and Professional Services
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Enterprise Customer Success Lead / Service Delivery - Financial Services, Teksystems Global ServicesTeksystems Jan 2019 - Apr 2022Hanover, Md, UsLaunch, lead, and scale Customer Success Programs and CSM teams for enterprise engagements (~$10MM+ revenue) for many of TEKsystems’ largest, most strategic customers.Customers / engagements include:➤ Fortune 100 financial services/wealth management customer: Supporting projects involving: cloud adoption/migration, data management modernization, data remediation.➤ Fortune 500 banking / financial services: Supporting projects involving systems integration, cloud migration, digital transformation, Agile transformation/COE, QA COE formation.➤ Second largest public education system in the U.S.: COVID-19 testing and contact tracing program.◆ Establish and develop trusted customer relationships - serving as strategic partner and advisor for leveraging product portfolio to optimize value and providing insights on industry best practices.◆ Responsible for all post-sales implementation and service delivery - ensuring all deadlines, deliverables, SLAs, project outcomes, and overall customer objectives are met.◆ Partner closely with Sales Leadership, Executive Leadership, Solution Architects, and technology practice area experts to scale/expand services and extend the length of the engagement.◆ Lead regular Scrum meetings with CSM team and account management to drive progress towards engagement objectives and facilitate upsell / expansion opportunities across customer groups.◆ Conduct periodic internal and customer stakeholder Business Reviews.◆ Metrics include: Revenue / Profit Growth, CSAT, Utilization, Time to Value, Consultant Satisfaction, Consultant Retention, and Contract Renewal. -
Growth And Strategy ConsultantHenderson Strategies Oct 2016 - Dec 2018Mason, Oh, Us◆ Advised and consulted with early-stage emerging technology companies, scale-up stage companies, and ecosystem support organizations to accelerate growth by operationalizing processes and advancing Go To Market strategy.◆ Developed Go To Market Strategy for productizing a leading entrepreneurship podcast by launching a business accelerator to commercialize the highly engaged listener community.◆ Advanced stalled mobile app product strategy and product development by Implementing Agile-based scalable processes and systems to replace non-scalable efforts: Regular stand-ups, Kanban boards and user stories.◆ Developed Go To Market strategy for launching a new Venture Studio enabling startup and other early-stage technology founders to build a Minimum Viable Product at minimal cost. -
Director, Cincinnati ChapterStartup Grind Oct 2016 - Oct 2018Palo Alto, California, UsStartup Grind is the largest independent startup community, actively educating, inspiring, and connecting 1,000,000 entrepreneurs in over 500 cities across the world. -
Head Of Growth / Founding Team | Saas | Enterprise Iot Application Enablement Platform (Aep)Losant Oct 2015 - Sep 2016Cincinnati, Ohio, Us◆ Founding team member / Head of Growth for new-to-market Enterprise SaaS IoT AEP. Joined co-founders of prior client Modulus in planning, launching, and scaling the company, team, and tech platform. Amicably transitioned off full-time team due to evolving organizational needs after company's first year.◆ Grew business from concept to $250K in revenue in 6 months by gathering voice-of-customer and collaborating with Product and Design teams to ensure timeliness of product delivery.◆ Served as liaison between enterprise customers and internal engineering in developing scope, gathering requirements, managing development and implementation of custom solutions built using Losant IoT platform. -
Head Of Growth / Customer Success, Modulus | Node.Js + Mondodb Application Deployment ApaasProgress Apr 2015 - Oct 2015Burlington, Massachusetts, Us◆ Led Marketing, Customer Success, and Lead Generation efforts/teams for Modulus, a venture-backed aPaaS scale-up stage company (acquired by Progress). Hired post-acquisition to scale platform in order to achieve earn-out revenue/growth targets. Amicably ended the engagement after successfully achieving revenue/growth targets in order to join co-founders of Modulus in starting Losant (SaaS IoT AEP).◆ Led marketing and business development in scaling the enterprise tier of a PaaS application hosting and deployment platform to $1.5 million in Annual Recurring Revenue.◆ Implemented Customer Success strategies and tactics to increase customer retention, lengthen contract values, and boost upgrades, resulting in 200%+ increase in revenue from existing customer base.◆ Negotiated and executed campaign to transition largest competing Node.js platform's (Nodejitsu) customers to Modulus - sactioned and endorsed by Nodejitsu founder / CEO. -
Enterprise Customer Success / Enterprise Account Executive (Get Satisfaction, Acquired By Sprinklr)Sprinklr Aug 2014 - Mar 2015New York, Ny, Us◆ Led Account Management and Customer Success efforts for Fortune 100 $70B CPG company, Get Satisfaction's (venture-backed, scale-up stage SaaS platform) largest, most complex, and most strategic enterprise customer: Platform used by 10 separate brands, 4 business units, 3 separate global regions, multiple use cases.◆ Implemented comprehensive account development strategy resulting in contract renewal, expanded footprint, and exponential pipeline growth.◆ Dramatically improved relationships with 20+ executive customer stakeholders resulting in strong customer endorsement, paving the way for the acquisition by unicorn Sprinklr. -
Senior Marketing Manager | Strategic PartnershipsLuxottica Group Aug 2010 - Apr 2014Milan, Italy, It◆ Led cross-functional team of developers, designers, system admins, and business stakeholders in driving enterprise-level digital transformation projects (main site, constituent portals, content, architecture, UX/UI).◆ Served as liaison between project team, executive leadership and business units resulting in project completion on time and on budget. ◆ Doubled contract growth with largest strategic partner (one of the top 5 health insurance providers in the U.S.) by developing the business relationship and negotiating favorable terms with internal business partners and stakeholders. -
Product DirectorEthicon, Inc. Feb 2008 - Mar 2010Raritan, Nj, Us◆ Led cross-functional team of Marketing, Engineering, Sales, Clinical Specialists, Corporate Accounts and Market Research in driving revenue, share, profit, product lifecycle management and product innovation.◆ Grew revenue 18% and share +2 points profitably and effectively in strategic $105MM endoligation category by converting customers to more advanced model and identifying emerging market segments. -
Senior Product Marketing ManagerDraeger Medical Inc. Nov 2005 - Jan 2008Lübeck, Schleswig-Holstein, De◆ Increased revenue 5% and gross profit 8% despite a 40% reduction in sales force by optimizing channel efficiency and rationalizing product portfolio.◆ Grew sales pipeline 25% by improving sales coaching, increasing operational rigor in sales team and improving lead generation efforts. -
Business Manager, Maternal-Infant Care Business UnitGe Healthcare Aug 2003 - Oct 2005Chicago, Us◆ Achieved 110% of business plan in first year of newly created division by successfully leading integration of Instrumentarium Inc. and GE Healthcare's commercial teams, sales & marketing operations, and product portfolios.◆ Grew sales funnel 50% in 6 months by directing a team of developers and analysts in the design, development and implementation of a sales force automation platform. -
Senior Business AnalystGe Healthcare Jan 2001 - Dec 2003Chicago, Us
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Business AnalystGe Healthcare Feb 1999 - Dec 2000Chicago, Us
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It ManagerThe Salvation Army Jan 1998 - Jan 1999Alexandria, Va, Us◆ Implemented organization's first corporate email system, installed headquarters' first LAN, built RDB to track, monitor, and facilitate annual Angel Tree gift donation program. -
Float TellerFirst United Bank & Trust Dec 1996 - Dec 1998Oakland, Md, Us
Todd Henderson Skills
Todd Henderson Education Details
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Loyola University MarylandSellinger School Of Business & Management -
Iese Business SchoolGlobal Executive Leadership
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Frostburg State UniversityMass Communications
Frequently Asked Questions about Todd Henderson
What company does Todd Henderson work for?
Todd Henderson works for Cloudera
What is Todd Henderson's role at the current company?
Todd Henderson's current role is Customer Success | PaaS | SaaS | Hybrid Cloud.
What is Todd Henderson's email address?
Todd Henderson's email address is pj****@****ail.com
What is Todd Henderson's direct phone number?
Todd Henderson's direct phone number is +151328*****
What schools did Todd Henderson attend?
Todd Henderson attended Loyola University Maryland, Iese Business School, Frostburg State University.
What are some of Todd Henderson's interests?
Todd Henderson has interest in Innovation, Social Services, Children, Entrepreneurship, Economic Empowerment, Technology, Health, Education, Personal Development, Poverty Alleviation.
What skills is Todd Henderson known for?
Todd Henderson has skills like Strategy, Product Marketing, Cross Functional Team Leadership, Marketing Strategy, Product Management, Leadership, Product Launch, Business Development, Brand Management, Marketing, Strategic Partnerships, Direct Marketing.
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