Todd Heppner work email
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Training Manager, Learning, DevelopmentConnect with me using:►►► trheppner@gmail.com ◄◄◄All Invitations to Connect WelcomeLION – LinkedIn Open Networker*****************************************************************************************************************Recruiters, HR Managers, Hiring Managers connect with me to get access to my network deep in industry leadership.*****************************************************************************************************************★ Strategic Planning ★ High Motivation ★ Fast Implementation and Delivery ★ Self-Starter ★ Results Oriented ★ Imaginative and Lateral Thinker ★ Team Player ★ Analytical and Decision Making Skills ★ Creative Problem Solving ★ Detail Oriented ★ Exceptional Interpersonal and Leadership Skills ★ Effective Communicator ★ Ability to Motivate and Empower Others ★ Conflict Resolution ★ Troubleshooting ★ Passion for Mentoring and Teaching ★ Integrity and Commitment ★As a Training Leadership Professional, I deliver strategic design, management and optimization skills and insights for the advancement of innovative solutions impacting adult learning methodology: ✔ I quickly assimilate vast quantities of new information, extract basic principles and key objectives, devise innovations and prepare training proposals through a consultative approach;✔ Produce conceptual and detailed designs of learning programs;✔ Embrace key design methodologies – Analyze, Design, Develop, Implement, Evaluate (ADDIE), SAM and Rapid Instructional Design;✔ Drive detailed analysis and evaluation – Kirkpatrick 4 Levels of Evaluation;✔ Produce metrics to support Return on Investment (ROI) and Return on Expectation (ROE);✔ Resolve problems, complete needs analyses, and recommend optimum training approaches;✔ Accountable for the ultimate outcome of training programs.To brainstorm and collaborate on any of these perspectives, call me at (602) 622-1134.
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Resort ManagerCal Am Properties IncMesa, Az, Us
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Resort ManagerCal Am Properties Inc Sep 2024 - Present -
Founder | Training Manager, Learning, DevelopmentLearning & Development Leadership, Phoenix, Arizona Area 2016 - Sep 2024Attending Networking Events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions
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Senior Implementation SpecialistStewart Title Aug 2021 - Apr 2024Houston, Texas, Us -
Manager, TrainingSolidifi Title & Closing, Llc Mar 2020 - Jul 2021Managed the training activities of a team of 7 with regard to Title and Escrow Operations utilizing ResWare as the production system with integrations with Clients through proprietary LOS, Encompass, Closing Corp, Exchange and other methods. -
Implementation SpecialistStewart Title Jan 2017 - Mar 2020Houston, Texas, Us- Training - Classroom and Virtual Classroom - Title and Escrow Fulfillment Software - ResWare- Training - Classroom and Virtual Classroom - Hybrid Closing using DocuSign- Project Planning and Development - Training Courses- Soft Skills, System, Industry and Company Procedures Training- Training Program Design and Development- DocuSign Template Design, Development, Evaluation and Assessment- Training Program Evaluation and Assessment- Process Improvement and Coaching
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Training SpecialistNationstar Mortgage May 2016 - Jan 2017Us- New Hire Training for Customer Service and Collections for Mortgage Servicing- Refresher Training for Customer Service and Collections Staff- Soft Skills, Systems, Industry Training- Reverse Mortgage (HECM) Training- Business Process Improvement- Performance Management Training- Relationship Building -
Training Manager | Learning, DevelopmentAmerican Traffic Solutions Jun 2011 - Feb 2016Mesa, Az, UsImplemented a Training Vision to develop and deliver high quality training that reduces expense, increases agility, raises performance, and ensures compliance and alignment with Corporate Strategy.RESPONSIBILITIES:● As Training Manager I led a team of professional trainers that provide training on soft skills, customer service, operations, compliance, software, and hardware – delivering 175+ training events each year.● Accountable for scheduling, budget, applying task to talent, team development and coaching, and strategic vision.● I optimized and continuously improved team operations: work assignments; production flow schedules; collateral and support output; and tools and equipment management and utilization.● I optimized and continuously improved expectations by providing learning solutions – not simply training.●Drove relationships with Senior Leadership to influence training value and to drive training objective development for future goals.● Proficient use of Microsoft Office (Outlook, Excel, Word, PowerPoint), Visio, Adobe Presenter, SnagIt, Webinar applications (WebEx and GoTo); managed designers using Adobe eLearning Suite – primarily Captivate; and managing team members located in Arizona and Iowa.ACHIEVEMENTS:● To increase profitability, scalability, and agility; implemented flipped classroom, social learning, gamification, blended learning and eLearning to increase reach, deepen learning for today’s adult learners, and to reduce travel expense by >50%. ● To prevent revenue leakage, I developed contract language to institute boundaries around training events. -
Learning, Development Instructional DesignerAmerican Traffic Solutions Aug 2009 - Jun 2011Mesa, Az, UsDesign training materials to support internal and external training. Operational support, client training on proprietary software, professional development training. Utilize classroom and eLearning facilitation skills to deliver training in support of business needs.
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Learning, Development Training CoordinatorAmerican Traffic Solutions Jan 2009 - Aug 2009Mesa, Az, UsDeveloped the Training Coordinator position to provide logistical support for Training Delivery staff; create and execute training request plans; manage training grant execution; develop and maintain training records for company wide training activities; coordinate external training activities for company.
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RepresentativeWells Fargo Bank Oct 2008 - Jan 2009San Francisco, California, UsCSR3A Customer Service Representative 3 supports the Wells Fargo Card Services Department by servicing inbound phone calls from premier customers with questions and issues surrounding their credit card accounts. Primary focus is to provide customer service that exceeds expectations through the use of First Contact Resolution tactics and sales techniques to help fit the customer with the features of the product to help them meet or exceed their financial needs. -
Training ConsultantWells Fargo Bank Jan 2004 - Feb 2008San Francisco, California, UsLOAN PROCESSOR/BTCA Business Training Consultant (BTC) performs functional training to support Home Equity Fulfillment Center roles - Underwriting, Processing, Production Support, Boarding Services and Funding. Through classroom training, virtual classroom training, transition training and mentoring, functional training is facilitated in support of the policies and procedures of the bank and federal government. Additional responsibilities include providing support as a Subject Matter Expert (SME); developing resource materials and activities; assisting with the development of training materials and activities; remaining current on processes and procedures; and administration of group's intranet website. Interim Supervisor for Retention DTC processing team (11 team members).Prior to becoming a BTC, I was a Loan Processor in the Home Equity Fulfillment Center - assuming responsibility for a Home Equity loan or line of credit, from the point of credit decision through funding. This includes being the single point of contact with the customer or personal banker; processing the application to meet underwriting and credit policy requirements; and issuing final documents to the customer or personal banker for signatures.Building Emergency Coordinator for 1400+ employees - required to develop and maintain a site emergency plan in accordance with corporate policies and federal and state laws.
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Site ManagerData2Logistics Jan 2001 - Dec 2002Fort Myers, Fl, UsResponsible for managing an operations center located in Burlingame, CA - 43 employees and 130+ clients. Providing transactional processing within a cycle-based deadline. Budget, performance management (internal staff) and customer service (external clients). Transition management when site was shut down and operation transferred to Massachusetts facility. Laid off all employees in a phased approach as operations moved across the country. -
Finance Analyst/Data MgrIntel Jan 1997 - Nov 2000Santa Clara, California, UsResponsibilities included managing the data reported out by US Accounts Payable - creating, managing, and maintaining health of business indicators; developing, monitoring and reporting on financial controls; vendor management, selection, training and negotiations; and process improvement within my direct and indirect areas of influence. Through interpersonal and data management skills, I managed people and processes to succeed with objectives within my area of influence. Received awards for controls development and implementation; data management design and utilization; process improvement; and cost efficiency advances. -
Processing SpecialistNta, Inc Jan 1992 - Jan 1997Responsible for the successful processing of freight bills for 4-1/2 years before being assigned as the supervisor of a team of processors responsible for handling the freight bill processing of 20 clients. Through my years of experience, I developed a working knowledge of tariffs and associated language, automated freight invoice audit and processing, and Electronic Data Interchange (EDI) processing, language, and implementation. THIS COMPANY WAS PURCHASED BY DATA2LOGISTICS, LLC
Todd Heppner Skills
Todd Heppner Education Details
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Concordia CollegeAccounting And Finance
Frequently Asked Questions about Todd Heppner
What company does Todd Heppner work for?
Todd Heppner works for Cal Am Properties Inc
What is Todd Heppner's role at the current company?
Todd Heppner's current role is Resort Manager.
What is Todd Heppner's email address?
Todd Heppner's email address is tr****@****zon.net
What is Todd Heppner's direct phone number?
Todd Heppner's direct phone number is (480) 596*****
What schools did Todd Heppner attend?
Todd Heppner attended Concordia College.
What are some of Todd Heppner's interests?
Todd Heppner has interest in Learning, Volunteering And My Family, Reading, Golfing.
What skills is Todd Heppner known for?
Todd Heppner has skills like Training, Employee Training, Process Improvement, Program Management, Instructional Design, Management, Performance Management, Leadership, Project Management, Team Building, Organizational Development, Customer Service.
Who are Todd Heppner's colleagues?
Todd Heppner's colleagues are Jason Schafer, Cherie Wicks, Susan Stith, Starr Davis, Cynthia Wylds, Jodie Donovan, Traci Anderson.
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