Account Manager
Cleveland/Akron, Oh And Pittsburgh, Pa
Here, I led a team of development managers who were primarily responsible for consulting and coaching teams to drive positive customer experience and to generate sales. More specifically, I managed a team of 3 direct reports at multiple retail locations, investing 30% of my time working onsite at retail locations, and 70% of my time at the corporate office. As a part of my duties, I pulled sales reports and communicated directly with employees and owners to ensure training and compliance measures were implemented. I provided direct oversight for indirect distribution channel sales and operations performance in Northeast Ohio and Western Pennsylvania. Secured new sales distribution through B2B prospecting. Throughout my tenure with the company, I was known for building valuable, long lasting business relationships with internal employees and external busines partners.➥ Increased sales opportunities utilizing marketing tactics to attract customers to retail store locations➥ Provided training and mentorship to 2-3 direct reports in the service of day to day retail operations➥ Spearheaded initiatives to ensure brand merchandising led to a consistent strong presence in specified market➥ Increased distribution network in Pittsburgh from initial amount of 13 locations to 40 locations within 1-year timespan, while simultaneously achieving 0 turnover in Pittsburgh and Cleveland during tenure ➥ Credited for leadership of 51 retail locations, meeting and often exceeding the target of 4K net new customers per month➥ Awarded Regional Account Manager of the year in 2016, awarded to only 1 out of 10 account managers in recognition of overall outstanding business relationships➥ Awarded 2017 Winner’s Circle award, given as a result of exceeding company averages in numerous key performance indicators (KPIs) in sales targets, awarded to 30 out of 6,000 employees