- Technical Advisor to Sr. Leadership at multiple zone facilities; Belton Regional, Research Hospital,Research Psych, Brookside Medical, Research College of Nursing.- Work directly with the Zone Project Mgmt. Office paying particular attention to department budgets,timelines, stakeholders and vendors.-Tech Support department management of 8 Technical Analyst and an Associate Director.- Technical Operations management over all zone resource teams.- Ensure that system security and other required tools are communicated to safeguard the clinical andadministrative information of these organizations.- Lead weekly and monthly user project meetings.- Utilize Power BI to analyze ITSM areas and needs for improvement of tracking tickets, time to handle andtime to resolve. Address metrics to ensure we are performing optimally.

Responsible for advising senior leadership on strategic planning, tactical action and operational decision-making for IT related issues. Work closely with physicians, Hospital leaders/personnel, medical office managers, business office and support staff, as well as vendor leadership, to ensure that the users’ needs are fully met by the application solutions delivered. Establish and maintain IT department budgets including IT staffing, establish IT standards and practices and ensure smooth IT operational support for all constituents.Develop and coordinate resource teams to bring on-board new providers and medical groups in the use of CPSI, GE and other clinical and administrative solutions that support KCOI and the Clinics Electronic Health Record (EHR) and associated applications.Establish, monitor and update IT standards necessary to support the organization including hardware, software, telecommunications standards and ensures that the organization operates within defined standards. Ensure that system security and other required tools are in place to safeguard the clinical and administrative information of the organization.Provide monthly and periodic reports reflecting the effectiveness of the IT organization and reviews regularly with executive and management personnel. Publish monthly performance information for IT activity and communicates with all level of organizational personnel regarding IT performance. Lead weekly and monthly user project meetings and quarterly Physician IT Committee meetings.Monitor user satisfaction with system response time and support and regularly publish results of user satisfaction surveys. Maintain and update the disaster recovery plan and conducts periodic business continuity tests and penetration tests to ensure the integrity of the plan to support the organization. Develop and operate an effective project management status reporting system for ongoing IT implementation, enhancement, and upgrade projects.

Performed CIO duties as a trusted advisor to the Executive Leadership Team. Managed an IT department staff comprised of 20+ highly trained team members and supports enterprise solutions for all departments, including HR, AP/GL, Financial Decision Support, Financial Risk Management, Web, Intranet, and more. Developed and implemented a cutting-edge technology solution which received $2.7M in government reimbursement—now working on phase two and staying on the leading edge of industry technology. Managed an operating budget of $2M and a capital budget of $2.4M—consistently conducting operations at or under budget every year. Conducted a core network infrastructure replacement, increasing access speed 1000 times—and reducing annual expansion costs from $200K+ to under $30K. Reduced costs $250K annually and increased mission critical system fault tolerance 100%. Updated outdated data storage and physical servers to reduce operations expenses $80K annually. Responsible for high exposure migrations to new equipment and software, with an impeccable track record of smooth and issue-free execution. Supports and provides customer service, which directly generates $1.2M annually. Leading an IP telephony migration which will result in cost savings of $30K each year. Handles all technical aspects of the business, including business, security, anti-virus, graphical, web, and artwork elements. Upgraded wireless infrastructure, improving communication for employees and customers.Modified remote hosting setup, bringing it in-house and eliminating $10K in annual subscription fees. Replaced antiquated paper reporting system with electronic solution, reducing operating and material costs over $5K. Virtualized servers to decrease footprint, electrical, cooling, and maintenance expenses—cutting $5K annually.

Developed an E-commerce capable website for B&T, creating new revenue from online product sales. Created an online Logo Store for client: National Bank of Kansas City (NBKC). Managed/ maintained all IT & technical aspects of the business: security, anti-virus, graphics, web and artwork liaisons.

Developed and maintained strategic business partnerships as well as help those companies meet training goals with career development software.

Designed, staffed, and rolled out a 24x7 help desk, including a Ticket Tracking software and IP Call Distribution System, allowing for management of call volumes. Automated desktop support to allow troubleshooters to solve user issues remotely.