Todd A. Email & Phone Number

Atlanta, Ga, Us

Our mission is to empower organizations and enterprises worldwide to drive equitable, accountable, and measurable change by embedding safe civic engagement and local community actions into digital experiences aligned with the UN Sustainable Development Goals.Our ecosystem is an API-first and decentralized web3 compatible platform where social impact focused businesses, organizations, and individuals come together to foster a network of local accountability to communities and equitable civic partnership in progressing towards sustainability goals.Our platform and applications simplify how to architect and orchestrate humane and sustainable multistakholder infrastructure and ecosystems for scaling equitable and non-bias social impact and sustainable development progress with advanced technologies.

Maui, Hawaii, Us

eVue Digital Labs is an open research and development firm with disciplines in SSI (self-sovereign identity), informatics, digital forensics, electrotechnology, machine learning and AI.

Oversaw development and monitoring of business system compliance programs and assessments related to identity orchestration and account provisioning.

Houston, Texas, Us

Oversaw IS/IT infrastructure and system acquisition, migration, and forensics / analysis across 18 offshore rigs conducting exploration, drilling, and production.

Houston, Texas, Us

DL2C, Inc. is a management consulting firm with a focus on providing GRC software and services to power plants and utility facilities. DL2C desired to convert their audit and audit preparation methodologies into a suite of software tools that could be used by their consultants and clients to enable self-service management of compliance programs.Tools and Technologies Used: Salesforce, JSON, MongoDB, Axure, Indigo, Atlassian Confluence and Jira, FengOffice (OpenGoo), MySQL, MySQL Workbench, Apache, Microsoft Project, Lotus Notes, Microsoft Office 2010, Exchange 2010, SIEM, Linux logging, COBIT, ITIL, NERC CIP Regulations, Spiceworks, Remedy, SigmaFlow NERC Compliance software, MS SQL Server, ASP.NET, Eclipse, GIT / GITHub, Backbone, Nodejs, AngularJS, Microsoft Visio• Gathered requirements from external and internal use cases, functional and unit testing, and customer feedback and wrote corresponding stories for the software product features and requirements.• Provided software pre-sales and post-sales end-user support and training• Software vendor and partners relationship and integration management• Case study, training, and technical documentation development• CRM requirements gathering, implementation, deployment, testing, and training• Conducted storyboarding, designed wireframes, and communicated requirements with the development team• Relational database design• Developed and maintained database and API documentation• Managed patch management for servers and client application software• Supported network infrastructure (connectivity, performance, load balancing, security)

Irving, Texas, Us

• Desktop support for of over 500 locations and 5,000 employees nationwide covering satellite services, DSL, and VoIP, and POS systems• Developed and wrote technical support processes, guides, and documentation• Monitored and managed a network monitoring portal for all sites• Setup internal helpdesk system and data fields to normalize data and support processes between 3rd party vendor’s helpdesk software• Support and management of site analysis, install, and on-site support• Managed 3rd party vendor and reports that provided all telecommunication services for the sites.• Setup and implemented, after analysis, key performance indicators with the developed key performance data structure developed.• Develop and deliver weekly KPI reports to executive management. This includes reports on internal KPIs with the inclusion of 3rd party vendor data according to our SLA.• Managed and supported the internal Helpdesk system, including core process changes requested to support changing business processes.• Installed and configured a 2-server farm topology for SharePoint 2010 (company intranet) with a least privilege account configuration for security and administration best practices.• Created and maintained Sites and Site Collections, as well as all associated databases and services, such as Shared Service Providers, and Extended Authentication providers if was required.• Assisted with Sonicwall port management, troubleshooting and configuration• Support of Exchange email, Active Directory Administration, and system security and maintenance tasks.• Assisted with developing and writing ITS Policy and Procedures documents.

Dallas, Tx, Us

- Data analysis for call center client communication reports- Gathered internal requirements for case management application- Supported internal workflow modeling and data mapping

Dallas, Texas, Us

Dallas, Tx, Us

Worblaufen, Bern, Ch

Miami, Florida, Us

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