- Led market roadmapping and technology development, ensuring alignment with business goals.- Managed iterative Agile development cycles, focusing on timely delivery around monthly RTLS integrations and Data Science product releases.- Implemented process framework for cross-functional internal collaboration.

- Managed key Data Science programs and initiatives from initiation to closing, setting KPIs and OKRs to focus the team.- Provided regular program status updates on internal channels, driving project execution and sign-off.- Prioritized incoming requests, communicated projects with vendors, customers, and internal teams, and contributed to PMO setup.

- Responsible for multiple state health department data elements- Liaison between state officials and Business Intelligence scientists running multiple projects around pandemic reporting.- SaaS relationship manager

- Director of multiple product implementation teams acrossjurisdictional 911 Dispatchers, Police, Fire and EMS customers- Owned the Signals business strategy, functional requirements, and launch of features.- Orchestrated overall product and project management, team management and quality of customer focused deliverable. - Introduced timelines, estimated costs and ensured projects meet the needs of the customer as well as engineering organizations.- Hosted daily Executive conferences and reports on overall Engineering progressKey Achievement: Accomplished multi-organizational process handoff between BD, AM, IM and IE teams. Contracts, timelines, work in queue and delivery were all successfully rebuilt and adapted to within weeks. Was exposed to JSON, Postman, AWS Kubernetes and PaaS scalability.

- Director of development, planning, organization and management of multiple Implementation Project Managers and Implementation Specialists for core NPS driven SaaS platform. - Develop project/product tasks to deliver a successful implementation of project goals and objectives set forth in the customer SoW. - Achieve enterprise adoption of agile workflows within the Work front platform across multiple internal global teams. - Salesforce Integration Product Owner and Manager- Leader of cross functional implementation teams for the Voice of Customer solutions.- Work closely with the Allegiance Sales Team to manage the technical and strategic application of Allegiance technology across customer verticals. - Manage tactical implementations including: requirements gathering, developing scope, resource scheduling, task prioritizing and risk management. - Research and extend Allegiance core product technology as needed. - Develop strong internal relationships with Engineering, Sales, Marketing, and Professional Services. - Assist in the development of services best practices and tool kits.Key Achievement: Successfully built product implementation workflows and processes enterprise wide to increase productivity 100% and save bottom dollar implementation costs for each new project. Influencer in building enterprise Implementation methodologies globally. Was exposed to Hadoop and Tableau to leverage our big data SaaS platform and data science. Also had the opportunity to work with Inquisiq for our customer KC LMS and SAML 2.0 integrations for legacy customer SSO.

- Leader of software development timeline related to Global Banking and Markets Division for reference data, collateral management, payment processing, reconciliations and investigations. - Responsible for code configuration changes to applications as to meet all business and regulatory requirements. Key Achievement: Facilitated all technical documentation, JIRA issue tracking and SharePoint administration for the IT Operations group. Implemented issue severity key concepts to problem based platform work. Built strong relationships across internal teams.

- Orchestrated customer business requirements and objectives. - Developed scope of work breakdown by estimating time frames and quantity of resources required to successfully complete any development project. -Coordinated resources to define hardware and retail.net software configurations needed to deliver custom customer requirements around application Java Point of Sale, General Ledger commitments, automated reconciliation and inventory management. - Chaired testing of developed applications as needed throughout development lifecycle. - Conducted customer status meetings around project timeline and kept projects on track, on time and in budget. - Facilitated direction to junior members of all teamsKey Achievement: Adopted agile development methodologies for core and customer development teams. Was exposed to Python tech stack as well as Oracle/SQL technologies within the custom development team

- Programmed and test new Crystal Report web and client server reports for the SurgiSource and SourceRad applications. Included CPT codes for HIPAA client records, insurance billing information and clearing house instructions to reconcile.- Programmed stored procedures for web and Client Server SurgiSource and SourceRad applications. - Programmed Dat Loads for web and Client Server SurgiSource applications. Key Achievement: Developed an internal process that enhanced Visual Source Safe with all updates and modifications for SurgiSource tables, views, procedures, dat loads, and reports.

- Developed specifications for internally developed Federal Reserve Bank software systems. - Coded and tested new check statistical programs and documented enhancements to existing programs. - Officiated as application trainer and technical writer. - Appointed as Support Technician for NT / MTS server production matters and test system environment issues, both locally and remotely. - Installed programs into production environments. - Participated in user group meetings to gather requirements for various project teams. - Analyzed requirements and worked with needed support groups to ensure properly implemented.Key Achievement: Created a product bug tracking web based application (ASP / Dream weaver Ultra Dev).

- Owner and operator of Mortgage Broker office - Network Administrator for Windows 98 office network.- Built and managed computer systems according to company needs. - Developed custom Desktop configurations and satellite communication installations.

- Identified and solved customer software support issues. - Directly responsible for technical support of AOL software product lines (Windows 2.5, and Macintosh 2.6). - Excelled at maintaining company wide productivity goals. - Responsible for supervising thirty e-mail and phone trained Customer Care Consultants. - Created and managed AOL Visa rewards E-mail project. - Answered detailed questions, via. e-mail, pertaining to reward points (i.e. how reward points are redeemed, problems with reward point credits through the AOL Batch Tool process and general understanding of the reward point system). - Developed and managed AOL Ogden TTY project (hearing impaired member technical billing support). - Responsible for Acquisitions and Payments head count and recruiting. - Organized Acquisitions and Payments Customer Care Consultant's migration to Technical Support Customer Care Consultants.

- Identified and solved customer hardware and software support issues. - Directly responsible for Technical Support of two CharisMac software product lines (CD AutoCache and Anubis HD formatting utility software). - Head of quality assurance testing for in-house software and hardware products. - Director of emerging technologies and implemented new ideas into the workplace. - Responsible for integrating and benchmarking of complete MPEG Video-Compression systems.