Todd Keith Email & Phone Number

Cincinnati, OH, US

Cincinnati, OH, US

• Managing major incidents, problem management and root cause analysis based on ITIL best practices and in-depth knowledge of the IT enterprise.
• Provide custom views of critical infrastructure and applications for early detection of potentially impactful issues utilizing various tools including CrowdStrike Falcon LogScale (Humio), Dynatrace, Solarwinds & custom.
• Manage major incidents by providing critical knowledge of end to end integrations and accurately engage and assist the appropriate subject matter experts and teams to resolve mission critical issues.
• Conduct root cause investigations to identify corrective actions, prevention plans and improved processes to reduce mean time to recovery.
• Assist in disaster recovery processes and high availability testing by creating automated scripts to collect data and analyze results.

Cincinnati, OH, US

• Migrated over 200 custom monitors from Symantec Altiris to SCOM including custom scripts utilizing Linux shell, Microsoft VBscript & Powershell. Monitors include multi-step Web transactions, web services, Sonic.
• Liaison between application teams, command center and problem management functions. Provided deep-dive root cause analysis for infrastructure outages and recommended actions for proactive monitoring instrumentation.
• Conducted application monitoring reviews to assess and remediate gaps in defect detection.
• Manage and support various monitoring tools including SolarWinds, SCOM, LogRhythm, Nagios, Dynatrace & New Relic.

Houston, Texas, US

• Designed, developed and implemented an automated daily audit process to track detailed defects for over 5000 supported monitored nodes and generate an email report documenting each defect enabling support personnel to.
• Managed a multiple platform monitoring agent upgrade project for over 5000 nodes and delivered on time resulting in enhanced reliability and supportability.
• Collaborated with third party vendor to integrate multiple data feeds into analytical data warehouse to support predictive analysis and identification of potential server and application outages.
• Managed the migration effort of the Enterprise monitoring infrastructure from the HPUX platform to Linux completing the transformation on time and with minimal service interruptions providing many best practice.
• Collaborated with SAP and Linux application and server teams in the migration of custom monitoring from the HPUX platform to Linux resulting in a seamless move to the less expensive and more flexible Linux environment.

Houston, Texas, US

• Provided comprehensive ad hoc performance reports in support of application root cause analysis efforts which many times identified single points of failure and allowed for proactive preventive actions.
• Responded to critical monitoring server failure by rebuilding the software infrastructure complete with customizations in less than four hours resulting in minimal loss of defect detection.
• Led greenbelt project to reduce the number of monitoring agent defects by measuring and analyzing defect trends resulting in fewer undetected outages and improved production uptime and productivity.
• Conducted end to end performance assessment of a business critical application and after remediation of five identified findings the results were improved performance and reliability.

San Jose, California, US

Implemented CA Unicenter TNG solutions to various customers in the Columbus Ohio area.