Todd Lefurgey Email & Phone Number

Halifax Regional Municipality, NS, CA

Halifax, Nova Scotia, Canada

Halifax, Canada Area

- Developed a trusted advisor relationship with customer key stakeholders and executive sponsors such that all Northern Business Intelligence activities were closely aligned with the customer's business case and business strategy; allowing the full potential and ROI of our solution to be realized.- Leveraged a comprehensive understanding of GEOTAB and.

Halifax, Canada Area

- Responded to client inquiries and service requests pertaining to their programs and services.- Responsible for program governance including review of internal reporting, identification of issues, and managing the renewal process.- Responsible for client support, annual planning, and meetings where appropriate.- Responsible for executing Employee.

Halifax, Canada Area

- Maintained and expanded relationships with portfolio of over 500 small and medium sized accounts.- Developed customer relationships (both internally and externally) that promoted retention and loyalty.- Exceeded annual goals with client retention rate above 90% for over 400 accounts from 2016-2018.- Used analytical utilization reports to influence.

Halifax, Canada Area

- Handled multiple responsibilities in a fast-paced environment that had tight deadlines and required attention to detail.- Successfully managed Narrative’s recruitment and field logistics for all qualitative research projects across Canada, including traditional and online methodologies (including preparing RFP work plans, meeting client requirements with.

Halifax, Canada Area

- Social media management for Whitestone Developments, Safe & Sound Storage, and Halifax Builder.- Website maintenance and updating for www.WhitestoneDevelopments.ca and www.MyHalifaxBuilder.com- Responsible for Whitestone Development's Real Estate division (contracts, marketing & advertising, etc.)- Project management for Whitestone Developments, Safe &.

Moncton, New Brunswick

- Work with a primary team of six national sales executives and manage/direct their requests for data, reports and general information.- Reports that detail net volume and customer spend amounts for specified time frames in addition to invoice actualization requests and account portfolio summaries (expected two-day turn-around).- Analyze sales data and.

Moncton, New Brunswick

- Worked primarily with national U.S.-based ExxonMobil customer locations to discuss invoice discrepancies, billing collection, and account updates (i.e. address updates, contact information, etc).- Generated monthly reports based on meeting/exceeding targeted expectations.- Target of 15% of TAR (Total Accounts Receivable) or total percentage of past due.

Moncton, New Brunswick

Every employee is hired as a "Management Trainee" and participates in a constantly evolving training program.Program included training on sales, marketing, customer service, operations, and finance. Responsible for developing new business and maintaining customer relationships, in addition to understanding cost control and reading the branch's P&L.

Moncton, New Brunswick

Facilitated adult learning classes (sizes ranging from 10 to 20 people) in areas such as customer retention (specializing in new hires), new product and software training. Designed, planned, and implemented training programs and modules and develop procedure/policy updates for various areas of the centre (ex: retention, billing, technical support, call.

Riverview, New Brunswick

- Began as Retention Account Manager on the phone, where position was to maintain and develop both new and existing customers through company offers and ethical sales methods.- Promoted to Team Manager after eight months and continued in that capacity until AOL Canada contract ended and company began their own customer contact center.- Managed team of 12.

Amherst, Nova Scotia

- Maintained active working knowledge of the key business metrics for assigned franchisees portfolio of restaurants and use metrics to analyze issues and opportunities for each restaurant as well as franchisee’s business as a whole.- Operational management: organizing stock, ordering supplies, and overseeing restaurant maintenance and cleanliness..

Grand Falls / St. John's, Newfoundland

- Developed short-term and long-term sales plans based on sales and market research.- Cultivated business relationships with various buyers and store managers.- Identified and assessed clients' sales needs.- Identified short and long term growth opportunities.- Delivered exceptional account service to strengthen customer loyalty.- Presented business.

Bachelor Of Commerce, Business/Commerce, General

Activities and Societies: Former radio host and Program Manager of CHMA, the Mt. Allison radio station Courses completed include.

Diploma, Small Business Management And Entrepreneurship

Entrepreneurship & Small Business Management Completed studies with honour (graduated top of the class). Courses completed included.

Education record