Todd Legate Email & Phone Number

Culver City, California, US

• Owned roadmap and feature development of a cross-functional team of engineers, artists, and QA
• Planned, executed, and provided analysis for new feature A/B tests
• Maintained a holistic understanding of the product to ensure new projects functioned and performed well within our existing systems
• Oversaw the last mile of all LiveOps content to ensure smooth releases of LiveOps content

Culver City, California, US

• Managed and developed strategy for calendar of upcoming events, offers, and sales
• Owned the planning and execution of all LiveOps content
• Monitored game performance to ensure we hit daily and monthly KPI targets
• Planned, executed, and provided analysis for LiveOps A/B tests

Seattle, Washington, US

• Developed and ran tests for live ops features to boost monetization
• Optimized our mission system through testing player segmentations
• Worked with external partners to develop best practices for using external tools
• Collaborated with the team to design, analyze, and iterate on events based on data
• Managed the calendar of upcoming slot releases, missions, and live ops promotions

Seattle, Washington, US

• Tuned and configured quests in a new, in-house mission tool
• Set up, tested, and reviewed liveops promotions prior to release
• Collaborated with the team to design, analyze, and iterate on events based on data
• Handled asset and QA testing requests for new promotions
• Assisted in managing the calendar of upcoming live ops promotions

Culver City, California, US

• Collaborated with Product and Design teams to spec, implement, and release live content
• Helped manage tasks within the content pipeline and ensured the team was on schedule
• Learned Google Sheets formulas to create efficiencies in setup and templatize new events
• Assisted in designing combatant abilities, tuning combat, and balancing rewards

San Mateo, California, US

• Owned the content release pipeline and shipment of client updates for 3 games
• Worked with the Community team to schedule and set up re-releases of popular items
• Improve engagement by introducing new surfacing techniques with our current tool capabilities
• Investigated live issues and communicated updates to the appropriate team

San Mateo, California, US

• Managed a team of 5 to provide support and community interaction across 8 games
• Taught myself the basics of SQL to help investigate and resolve live issues
• Collaborated with stakeholders to review in-game issues and outline plans to prevent them
• Developed a compassionate writing style for our high spenders and other difficult users

San Mateo, California, US

• Gather data and report issues as they arise through email and forums.
• Predict and recognize potential issues before players report them.
• Prepare blog content for Storm8 and TeamLava brands.
• Use existing art assets to create graphics for various social media projects.
• Assist in maintaining several social media pages across multiple platforms.

San Mateo, California, US

• Gather data and report issues as they arise through email and forums.
• Assist the Game Teams with investigating and resolving any live issues.

Vancouver, British Columbia, CA

• Provided superior customer support to our players, while balancing company revenue goals
• Selected as part of an elite group of agents to handle phone support for VIP players

• Designed and published a monthly newsletter to past and present clients
• Prepared updates on social networking websites
• Provided maximum exposure of properties to prospective clients

• Managed the closing shift of 5-10 employees
• Merchandised several departments to ensure high sales
• Performed daily cash office duties
• Maintained a well-kept store environment

• Completed online research of national banking companies
• Compiled data into portfolios for prospective clients
• Performed critical support to CEO

US

• Provided excellent customer service in a fast-paced environment
• Maintained a clean shopping environment
• Bagged groceries and collected carts