Todd Legate Email & Phone Number

Culver City, California, Us

• Owned roadmap and feature development of a cross-functional team of engineers, artists, and QA• Planned, executed, and provided analysis for new feature A/B tests• Maintained a holistic understanding of the product to ensure new projects functioned and performed well within our existing systems• Oversaw the last mile of all LiveOps content to ensure smooth releases of LiveOps content

Culver City, California, Us

• Managed and developed strategy for calendar of upcoming events, offers, and sales• Owned the planning and execution of all LiveOps content• Monitored game performance to ensure we hit daily and monthly KPI targets• Planned, executed, and provided analysis for LiveOps A/B tests

Seattle, Washington, Us

• Developed and ran tests for live ops features to boost monetization• Optimized our mission system through testing player segmentations• Worked with external partners to develop best practices for using external tools• Collaborated with the team to design, analyze, and iterate on events based on data• Managed the calendar of upcoming slot releases, missions, and live ops promotions

Seattle, Washington, Us

• Tuned and configured quests in a new, in-house mission tool• Set up, tested, and reviewed liveops promotions prior to release• Collaborated with the team to design, analyze, and iterate on events based on data• Handled asset and QA testing requests for new promotions• Assisted in managing the calendar of upcoming live ops promotions

Culver City, California, Us

• Collaborated with Product and Design teams to spec, implement, and release live content• Helped manage tasks within the content pipeline and ensured the team was on schedule• Learned Google Sheets formulas to create efficiencies in setup and templatize new events• Assisted in designing combatant abilities, tuning combat, and balancing rewards

San Mateo, California, Us

• Owned the content release pipeline and shipment of client updates for 3 games• Worked with the Community team to schedule and set up re-releases of popular items• Improve engagement by introducing new surfacing techniques with our current tool capabilities• Investigated live issues and communicated updates to the appropriate team

San Mateo, California, Us

• Managed a team of 5 to provide support and community interaction across 8 games• Taught myself the basics of SQL to help investigate and resolve live issues• Collaborated with stakeholders to review in-game issues and outline plans to prevent them• Developed a compassionate writing style for our high spenders and other difficult users

San Mateo, California, Us

• Gather data and report issues as they arise through email and forums.• Predict and recognize potential issues before players report them. • Prepare blog content for Storm8 and TeamLava brands.• Use existing art assets to create graphics for various social media projects.• Assist in maintaining several social media pages across multiple platforms.

San Mateo, California, Us

• Gather data and report issues as they arise through email and forums.• Assist the Game Teams with investigating and resolving any live issues.

Vancouver, British Columbia, Ca

• Provided superior customer support to our players, while balancing company revenue goals • Selected as part of an elite group of agents to handle phone support for VIP players

• Designed and published a monthly newsletter to past and present clients• Prepared updates on social networking websites• Provided maximum exposure of properties to prospective clients

• Managed the closing shift of 5-10 employees• Merchandised several departments to ensure high sales• Performed daily cash office duties• Maintained a well-kept store environment

• Completed online research of national banking companies• Compiled data into portfolios for prospective clients• Performed critical support to CEO

Us

• Provided excellent customer service in a fast-paced environment• Maintained a clean shopping environment• Bagged groceries and collected carts