Todd Gordon Email & Phone Number

United States

Managing and conducting field visits to customer to obtain the necessary information to resolve discrepancies and work with customer when necessary to expedite payment.In cases where the customer is unwilling or unable to make payment arrangements, efforts to negotiate return.

Acworth, GA

Develop and grow assigned customers and new customers as required to achieve budget/plan as required to support the strategic growth plan of the Company.

Acquisition and Maintenance of Customers assiting the Customer Account Department in lease agreement renewal. Direct immediate contact with customers who have not renewed their lease agreements Act as a customer counselor who resells the benefits of timely lease agreement renewal payments.Perform responsibilities of the Customer Account Manager when.

Account Management:Assist in reviewing expired accounts and communicate with customer to promote timely payments. Maintain accurate records of past due account activity.Sales:Greet and assit customer on sales floor Obtain new rental orders over the phone and on sales floor Prospect for new business by telemarketing and distributing print material complete.

Responsible for a Team that handling inbound Cable and Internet calls from customers who are experiencing a problem with: network connectivity, email, and general surfing, also diagnose trouble with cable boxes.

Received incoming customer billing question pertaining to there Internet bill errors or wrong sign up plan, assisted customers with upgrading and downgrading service plans. Provided customer with benefit of keeping service as oppose to canceling.

Received incoming calls from customer to process their Hardware and Software Warranty inquiries. Strategic Enterprise Customer ranging from contract agreement for four hour, eight hour, next business day response, also part of the Enterprise Software Bailout Team. Assisted customer with calls and logged calls that didn’t flow through the IVR correctly.

Processed Warranty Parts for the Northeast and Central geographical locations for Compaq Computer Corporation. This was achieved via web-interface call handling software CIM and CSN. Auditing of parts request for the correct serial numbers and invalid part numbers, paged and email Field Engineers when problems arose due to part delays that would affect.

Team Lead of five employees that I train to handle customer service calls that was implemented where a contracted third party Service Provider Inacom will be used to provide service to all Non- Compaq Desktop, Servers and Printers. (Hardware maintenance) on Original Equipment manufacture contractual obligations.

My role was providing assistance with Special Projects, which concise of providing an implementation plan, to the Area Technical Service Manager. They would have there customer provide them with information that would be critical in order to accomplish our task, sending out notifications to the difference areas where these calls were to be logged. provided.

Information Technology System Administrator

Certification, Travel Tourism

Architectural Drafting