Todd Lindstrom Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pennsylvania, United States

Greater Pittsburgh Area

Running the day-to-day alarm monitoring operations services side of Central Monitoring & Dispatch, a subsidiary of SSA. Spent one year in SSA Sales side before rotating into this role.

• Responsible for ground floor build out of empty building to operational UL listed alarm monitoring central station.• Provided Leadership and direct management of the daily operations of the UL Certified Central Alarm Monitoring Center.• Directed team of supervisors and dispatchers providing emergency and non-emergency services in support of the alarm monitoring center’s directives.• Evaluated new technologies into the alarm monitoring center such as Two-way Alarms, PERS (Personal Emergency Response Systems), mPERS Mobile Personal Emergency Response Systems, Medication Management Systems, Medication Pill Dispensers and Telehealth Technologies.• Supervised operators in the planning, implementation, maintenance, and management of central station alarms, burglary, fire, access control, and closed-circuit television systems (CCTV).• Experienced in Bold Manitou Automation System.• Experience managing and maintaining VOIP phone systems PBX, unified communication, messaging systems and central station receivers.

Scottsdale, Az

• Sold automatic fire detection and suppression systems for the micro- environment for the protection of commercial and industrial clients• Developed new sales channels and manage existing distributor relationships• Territory was 13 Western States and 3 Canadian Provinces.• Consistently exceeded sales quotas by monitoring the sales pipeline and bookings and creating new business through cold calling.• Focused on providing exceptional customer service.• Meet with C-level executives to cultivate relationships and influence sales cycle.

North Hollywood, Ca

• Performed Turnaround Management Plan on financial and organizational policies which resulted in profitability in 18 months.• Raised Paydex score from 22 to 79 in 18 months.• Third party alarm monitoring dispatch call center/central station with over 200 dealers and 17,000 accounts. This was a UL Certified Central Alarm Receiving Station.• Directed and managed daily operations of call center staff of 25 employees and a budget of 2 million dollars.• Retrained supervisors and operators to create proper operational efficiencies in the alarm monitoring center.• Networked and developed sales channel relationships with distributors and vendors to reduce costs for dealers.• Served on Board of Directors for Southern California Security Association.

Education record

Vocational, Advanced Alarm Technician

Activities and Societies: Advanced Alarm Technician - West Valley Occupational Center ASIS - American Society of Industrial Security ACQ.