Commercial, Product, Nature, Landscape, Wildlife and Portrait photography.

Oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities. Engage with organizations to get a better understanding of their mission, goals, challenges, and needs. Foster long-term relationships with clients and help grow our business.

This position is highly empathetic to each customer’s unique needs and possesses the strong analytic skills needed to map customer requirements to the YM solutions. Responsibilities include completing the initial customer assessment, analyzing the customer’s current business processes and legacy systems, defining new business processes that leverage YM’s solutions, and completing the implementation process.

DATIS is a Human Capital Management software as a service provider specializing in the Behavioral Healthcare industry.• Implemented and trained clients and internal staff on modules of e3 to include: Position Control, Benefits Administration, Applicant Tracking, Performance Management, Learning Management, Human Resources, and Time & Attendance.• Created project plan templates to include tasks associated with phases of implementation, as well as implemented software tools to track project status and due dates.• Created implementation templates that were client facing, which included formulas that would trans- late into a loadable spreadsheet that mapped to SQL tables for portions of the software that lacked a client interface for front end configuration.• Create and Maintain Statement of Work process to track enhancement requests, as well as additional revenue generated by data feeds to external vendors.• Communicate implementation status, and outstanding tasks internally and externally.• Conduct research and collaborate with development team on interface design associated withnew functionality for Healthcare Reform (ACA), variable employee monitoring, qualifying events, evidence of insurability, beneficiaries, web form applications, workflow, and appraisals.• Quality Assurance Testing on Code releases for new functionality, configurations, and bug fixes.• Responsible for ensuring timely resolution of bugs, configurations, and training requests as well asresolved escalated support calls.• Documented e3 software and created user manuals.

The job focus is to ensure client satisfaction and retention through timely and successful installation and conversion on Mangrove’s workforce management solutions. Implementation Specialist develop and maintain effective verbal and written communications and relationships with clients and other Mangrove associates to contribute to a successful overall client experience. Implementation Specialist must use a combination of product knowledge, HR knowledge and product management skills to ensure a quality implementation experience for the client.• Hands-on coordination with the sales function to ensure a smooth transaction• Develop detailed project plans to meet the unique needs of the client and ensure payroll live date.• Manage Client implementation from kick-off meeting to data conversion, to parallel, to live processing, via phone, WebEx and on-site visits.• Management of all aspects of client training, as well as identification of customizations (if any).• Perform and manage all conversion processes through production and balancing of first payroll, including setup of deductions, earnings, benefits, accrual tables, etc.; setup of additional services, adding labor segments, changing contact information etc.• Communicate progress through weekly status reports and timesheet submission, to appropriate parties throughout the setup process.• Provide pre-sales support as requires including demos and strategy meetings

This position is Responsible for providing second level support for all Digital Sales Support activities as well as ensuring that all incoming calls/correspondence relating to problems are answered in a timely manner. Providing team leadership to all support specialists.• Provides second level support for all digital product questions, troubleshooting, training and the resolution of complex problems.• Creates and Maintains departmental and customer documentation, mapping out and streamlining departmental processes.• Responsible for changes to and maintenance of the call tracking system ( Service Center) by working directly with ITSS to provide ongoing updates as existing products evolve and new products are launched.• Acquire and maintain current detailed knowledge of relevant application and support policies in order to provide technically accurate solutions to the franchise network.• Provide one-on-one training and administer group training to other departments to allow for cross-departmental knowledge transfer.• Provides statistical reporting to team and to management.• Develops testing scenarios, conducts testing, produce Standard Operating Procedures and make recommendations to management as needed• Maintains first level understanding of DSS group through periodic cross-training. Acts as backup as needed.• Reviews and submits manual billing for all digital products outside of VPOffice• Available after hours supportAlso included supporting of:.COMSMSCall TrackingValpak dealsClient Mobile Web

Gifts for all occasions, Birthdays, Anniversary's,Weddings,Graduations etc.

This position provides support, direction, development and mentoring to all support staff as well as statistical data to management. Supervisor position takes the lead in terms of accountability / administration of the process of supervision (e.g. reporting on a daily, weekly, monthly and annual basis etc)• Responsible for hiring all CPO (CompuPay Online) support staff• Responsible for a team of 12-18 employees • Provide coaching, leadership and collaborative direction to my staff• Delegated various tasks without interfering with regular schedule• Created new procedures to provide a more efficient and streamlined support call center• Increased productivity and standards through training and coaching• Increased quality of support through phone monitoring, training and mentoring• Promoted teamwork and maintained a high moral• Disciplined/coached employees as needed.

This position provides implementation support, direction and training to all internal implementation specialists as well as customers purchasing services from Sage Payroll Services. This position focuses mainly on Sage Payroll Services applications that are considered highly complex. • Expert level product knowledge for online payroll services, as well as integration and functionality related to Abra Suite, MAS, ACCPAC, and Peachtree Accounting, including Peachtree Direct Deposit• Acts as a champion for the customer by escalating product issues and customer feedback to enhance product quality• Exceeds all performance goals; in-queue time, solution creation, and customer service satisfaction• Identifies training requirements for other implementation representatives to further develop their product knowledge and assists in delivering necessary training• Participates in the process of new hire interviews• Shares responsibilities of running departmental meetings with current supervisor• Participates with other departments on projects• Tracks and records employee metrics for quarterly and annual reviews

Technical Support for entire Abra Suite Application. Solving technical issues for customers that use intricate payroll and HR software within a networked environment as well as a stand-alone environment.Responsible for researching and documenting all customers’ issues using advanced Payroll and Human Resource knowledge.

Within this company I have held multiple positions including Lead Welder, QA for Electric Heating, Lead for assembly line for grills and damper and then I held a last position in Engineering testing the physical quality, sound quality and air output for major industrial HVAC Units.Environmental Technologies is a rapidly expanding organization founded on engineering HVAC comfort solutions for its customers. “Engineering for Excellence” is a corporate philosophy reflected in the products, processes, people and customers we support. Established in 1979 to develop and manufacture variable air volume (VAV) terminals, the ENVIRO-TEC® brand is now found on the most comprehensive line of air delivery and control products in the industry. From premium quality VAV products to highly specialized fan coil units, air handling units, and DDC building control systems, some of today’s most prestigious buildings employ ENVIRO-TEC® equipment.