Manager Ii, Operations (L5 Area Manager); Amazon Scout Robotics Team
* Promoted to Area Manager II for Scout Robotics Team. Responsible for all day-to-day aspects of new robotics business line as it launched 5 new operating areas and scaled to a remote team of 3 divisions, 50+ people and 150+ robots/associated support vehicles across multiple delivery stations in Southern California. * Functioned as a principle Operations POC to collaborate with technical and non-technical PM's to support better management reporting, and organizational planning, including projects to increase automation and streamline operations. This resulting in optimized labor hours, reduced manual data collection and a 33% increase in order capability. * Led the field operations team that defined and established the first Robotic Grocery Delivery program company-wide while exceeding performance targets. Supported initiatives to gain actionable feedback from External and Internal Customers. * Launched several high visibility field pilot projects across multiple metro areas to support scalability and redesign of operational processes.