Todd Madison Email & Phone Number

O'Fallon, IL, US

Visalia, California, United States

Senior Volunteer at the yearly convention currently held in Indianapolis. Work in what ever department Gen Con requires me to. Currently Remote Reg / Customer Service

Visalia, California

Kansas City, Missouri Area

Receive shipments of computers and verify correctness of order.Enter computer information into inventory in HelpSTAR Asset Management.Image computers with correct software using Clonezilla and SCCM.Configure computers to match company guidelines.Update Active Directory with new computer information.Initiate Rescue and Recovery policies by setting the.

Kansas City, Missouri Area

Assisted in the migration of I.P. addresses on all computers, printers, and voip telephones.Provided basic troubleshooting for each device if problems arose during the migration process.Remotely configured printers and multi-function devices to work on the network correctly.

Technical support for Windows 7 migration project for Kansas City KS School district (45 buildings)Provided in school repair of existing machines, environment 25% Apple and 75% Windows.Replaced parts, repaired/re-installed software.Configured machines and installed and maintained printers.Deploy Image and Configure new machines (around 5,000 PCs and 550.

Technical Support phone agent providing support for H&R Block offices around the world. Used Remote Desktop to assist in fixing the majority of issues. Used web based applications to assist employees with various needs.

Technical Support phone agent providing first level of support in troubleshooting and resolving client issues such as password reset issues, or installation issues for both the digital online and software products for personal use. Started as DTS General Agent in December, Up-trained to Best of Both Phone Agent and Chat Agent in January, Member of H&R.

Provide 1st level of troubleshooting for PDA equipment ensuring functionality and resolving support needsRestructured delivery routes where JS was losing money on over 50% of routes to turning a profit on 90% of routes while not affecting the client's billResponsible for managing 25 drivers, overseeing daily deliveries and acting as the client liaison

Set up, configure and troubleshoot Nextel equipment Ran the night shift operations in St. Louis for 5 years Transferred to Kansas City location in '07 as the acting office manager tasked with meeting with prospective clients, client set up, ensuring customer service and accuracy of office reportingScheduled and communicated with 50 drivers to service.

Operated a retail computer sales and service store providing hardware, software sales and serviceProvided basic troubleshooting of hardware and software escalating advanced issues to staff technicianRan a 10 workstation workgroup LAN game center with 2 server programs tracking user time

Mcp

Associate, Computer Aided Drafting Technology

Graduated Salutatorian, Highest Honors, Perfect Attendance