Todd Maltman's Location
Calgary, Alberta, Canada, Canada
Todd Maltman's Contact Details
Todd Maltman work email
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Todd Maltman personal email
n/a
About Todd Maltman
Delivering IT Solutions and support over 18 years, as an IT Lead, IT Project Coordinator, IT Administrator / IT Client Services Specialist. I've established myself and known in the IT Community as an energetic collaborative team member. My accomplishments span across many technical areas alongside team leadership, mentoring, business liaison, business & technical analyst, project management training, identifying company’s technical needs to divestitures and repatriation of services. Viewed as the "Face of IT" my main focus and area of expertise is triaging client technical incidents, ensuring quick resolutions, minimizing impact to user and their job.
Todd Maltman's Current Company Details
IT Professional Practitioner
Todd Maltman Work Experience Details
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System AnalystRbc Apr 2023 - Jul 2023CanadaDeployment Lead for system upgrades for RBC offices throughout Alberta. Oversight and training of technical team. -
Information Technology Support SpecialistFluor/Atco (Kelly Services) Jul 2021 - Apr 2022
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Information Technology Support AnalystCity Of Calgary Dec 2020 - Jul 2021Greater Calgary Metropolitan Area -
Strategy & Operations - Application ManagementSuncor Oct 2019 - Mar 2020Calgary, Canada Area -
Systems Intergration LeadCalgary Catholic School District Feb 2019 - Jul 2019Calgary, Canada Area -
It Services Support AnalystCanadian Natural Resources Limited (Cnrl) Apr 2018 - Oct 2018Calgary, Alberta, Canada -
Is Client Services Provisioning And Support / Infrastructure & Service OpsCenovus Energy Oct 2017 - Feb 2018Calgary, Canada AreaCOP - Conoco Phillips Acquisition / Transition IT Support ProjectProvide strong IT Service, Support and Solution DeliveryIncident ManagementAccess Management and ProvisioningRSA security adminCitrix and Virtual desktop AdminService NowDirector adminMobile VMware / Boxer supportCisco Unity -
It Client Services Support SpecialistCanadian Natural Resources Limited (Cnrl) May 2017 - Jun 2017Calgary, Alberta, CanadaShell Acquisition On Boarding Project ( 2 month contact)IT Service, Support and Solution DeliveryAccess Management and Provisioning
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Personal Trainer / Coach / Client Service ManagementAnytime Fitness Jun 2015 - Jun 201719369 Sheriff King Street Sw Suite 214 Calgary, Ab T2X 0T9• Personal Trainer and Coach• Client and Office Management• Sales and Contract Management• Operational controls: inventory, daily maintenance, outstanding financials• Contract execution and reconciliation• Client awareness: guidance and training of products and services -
It Client Services AnalystNalco Champion Jul 2014 - Feb 2016Calgary Area, Canada• Technical Process documentation• Corporate wide application / Hardware refresh upgrades• Point man / Front Line triage and solution provider• Active Directory: user account security management• Exchange & Lync account management• SCCM support and deployment• SERVICE NOW - IT Management tools• Remote Services and Support• GENID custom user account management• Android, I-Phone, Black Berry management and support• Asset tracking and Management - Share Point -
Lead - New Employee Orientation Administration And DevelopmentNewalta Dec 2012 - Mar 2014Calgary, Canada Area• Designed process• Providing a face of IT to existing and new employees• Growing an identity to share with company employees• Instructor: Delivered group session overview of IT Services• Scheduled and managed IT training orientation -
Lead - Voip Administration – It Client ServicesNewalta Dec 2010 - Mar 2014Calgary, Canada Area• Cisco Unified Communications Manager (CUCM) ver. 8• Cisco Contact Centre• Unity voice mailSetup and configure users in call centers:• IT Service DeskAccounts Payable and Accounts Receivables• Training and documentation• Purchasing and managing stock• Extension mobility setup• Virtual Communication configuration for travelling staff
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Project Manager – Learning Management System DeploymentNewalta Dec 2010 - Mar 2011Calgary, Canada Area• Managed 6 team members• Delivery of 75+ systems across Canada Liaised and Communication: • establishing the exact purpose and details ensuring both parties working togetherPre-Site inspections:• Network connections, Physical systems placement and installation IT Departments Collaboration: • Aligned and worked with Training Department & Desktop Architect for configuration and testingStaging Area: • Designed and created as base of operations • Building, installation & configuration and deploymentDeliverables:• SOWS, Charters, Status updates, testing docs• regular updates with steering committee• use of Share Point
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Projects Lead CoordinatorNewalta Jun 2009 - Dec 2010Calgary, Canada Area• Documentation and development• Improvement of team engagement and communicationAdvisor to:• Upper management• Project Managers • Steering Committee • Stakeholders Project tracking• Application Teams • IT Infrastructure and• IT Client ServicesProject Lead – Repatriation IT systems • IT transition during business units sold off• Hardware asset and data• Mobile devices
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Project Lead – Coordinator It Polices And DevelopmentNewalta Jun 2008 - Jan 2009Calgary, Canada Area• Technical writing and standards• Data collection and management• Work with 3rd party consultants • Collaboration with IT management
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Service Desk Team LeadNewalta Apr 2007 - Jun 2008Newalta• IT Service, Support and Solution Delivery• Access Management and Provisioning• Trained, mentored 7 staff• Oversaw Tier one Service Desk support for western Canada• Designed and monitored service support process
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Project Lead - Desktop Environment RefreshNewalta Jul 2006 - Apr 2007Newalta• Project plan, documentation, communications and execution• Managed 8+ team members• Transitioned and replaced Desktop/Laptops across Canada (70+ offices) • Hardware Lifecycle logistics Pre-Site Inspections: • Liaising with site management prior to deployment • Ensuring successful planning and delivery• Engaged and coordinated efforts with IT departments in QC & ON• Hardware and Software business tool configurations i.e. SAP testing scriptsAdvisory lead with business management• Planning and coordination with IT Infrastructure• Aligned with Network Team installing and upgrades of circuits i.e. T1
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Lotus Notes AdministratorEnerflex Ltd. Mar 2004 - Jul 2006Calgary, Alberta, Canada Lotus Notes administration Desktop technical and application support hardware Life Cycle control -
Information Technology Desktop SupportEncana Corporation Jul 2004 - Mar 2006Calgary, Alberta, Canada Support and delivery of the client's transition to new hardware and Software environment Desktop support of Oil and Gas Applications Mentoring, minimizing the impact to the user NEO's - New Employee Orientation -
Desktop AdministratorTc Energy Jul 1999 - Jul 2004Calgary, Alberta, Canada Hardware Life Cycle controls Hardware, software support Licensing management of oil and gas applications & telecom contracts -
Desktop Support SpecialistAgriculture Financial Services Corporation (Afsc) May 1998 - Sep 2001Lacombe, Alberta, Canada Desktop Life Cycle & Windows 95 Deployment Project 40+ field offices across Alberta Transitioning, upgrading and training clients. Technical documentation Lotus Notes and Novell administration -
Desktop AdministratorDmr Apr 1997 - May 1998Toronto, Ontario, Canada Service Delivery for corporate accounts in the metro area and head office Desktop support, Tier One & Two Lotus Notes Admin Novell Admin -
Pipeline InspectorCentra Pipeline Mar 1996 - Feb 1997North Bay, Ontario, Canada- Supervisor - quality control of construction contractors- Ensuring these contractors follow applicable regulatory and standards, regulations, laws and requirements;- field site surveying and As-Built designs
Todd Maltman Skills
Team Leadership
Project Management
Management
Software Documentation
Troubleshooting
Business Analysis
Sharepoint
Customer Service
It Management
It Service Management
Technical Support
Training
Software Installation
Microsoft Office
Analysis
Telecommunications
Change Management
Itil
Cisco Technologies
Voip
Sap
System Administration
Business Process
Visio
Todd Maltman Education Details
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Communication And Media Studies -
Criminal Justice And Corrections
Frequently Asked Questions about Todd Maltman
What is Todd Maltman's role at the current company?
Todd Maltman's current role is IT Professional Practitioner.
What is Todd Maltman's email address?
Todd Maltman's email address is ju****@****shaw.ca
What schools did Todd Maltman attend?
Todd Maltman attended Canadore College, Lake Superior State University.
What are some of Todd Maltman's interests?
Todd Maltman has interest in Animal Welfare, Social Services, Disaster And Humanitarian Relief, Health.
What skills is Todd Maltman known for?
Todd Maltman has skills like Team Leadership, Project Management, Management, Software Documentation, Troubleshooting, Business Analysis, Sharepoint, Customer Service, It Management, It Service Management, Technical Support, Training.
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