Todd Margraf Email & Phone Number

United States

Southeast United States

Team leader for group of Retail Growth Specialists supporting 7 Ford regions throughout 4 market areas. Provide leadership, coaching, mentoring, organizational development, team building, qualitative and quantitative results for the Southeast area market team of Maritz Retail Growth Specialists. Support Maritz fixed operations consulting initiatives with Ford Motor Company and the Ford Customer Service Division for Service Advantage, SMARTT, Express Service and Service Performance Consulting… Show more Team leader for group of Retail Growth Specialists supporting 7 Ford regions throughout 4 market areas. Provide leadership, coaching, mentoring, organizational development, team building, qualitative and quantitative results for the Southeast area market team of Maritz Retail Growth Specialists. Support Maritz fixed operations consulting initiatives with Ford Motor Company and the Ford Customer Service Division for Service Advantage, SMARTT, Express Service and Service Performance Consulting. Primary team market area includes Ford Regions (Cincinnati, Memphis, Atlanta, Orlando, Washington DC, Charlotte with additional support for Philadelphia and New Jersey) covering 17 states throughout the Central, Great Lakes and Southeast U.S. Show less

Cincinnati, Ohio, United States

Specializing in OEM initiatives for in-dealership parts and service process improvements to drive retail growth and retention. Partner with Ford and their Cincinnati Region to implement the Maritz Service Advantage initiative for select dealerships. Focus on in-depth, intensive performance improvement engagement that combines assessment, observation, coaching and training within Fords Cincinnati Region. Providing service and parts operations consulting and branded customer service… Show more Specializing in OEM initiatives for in-dealership parts and service process improvements to drive retail growth and retention. Partner with Ford and their Cincinnati Region to implement the Maritz Service Advantage initiative for select dealerships. Focus on in-depth, intensive performance improvement engagement that combines assessment, observation, coaching and training within Fords Cincinnati Region. Providing service and parts operations consulting and branded customer service experiences specializing in improved customer contact processes, retention best practices, greater departmental efficiency, profitability and effectiveness. Show less

United States

Turnkey Marketing Solutions, uniquely designed to grow dealership traffic, revenues, profits and CSI through the creation and utilization of customized marketing solutions, while sharing the risks.The key is differentiation and, we think Prime Objective does that better than anyone else in the industry.

United States

Realizing the "Return on Change"Helping car companies and dealers navigate customer experience through process improvement. Caliber offers customized fixed operations and marketing services, assisting dealerships reach maximum revenue potential through customer maximization, retention and acquisition. Caliber empowers and enables your dealership by forging elements of branded customer service experiences with improved personalized contact processes and retention best… Show more Realizing the "Return on Change"Helping car companies and dealers navigate customer experience through process improvement. Caliber offers customized fixed operations and marketing services, assisting dealerships reach maximum revenue potential through customer maximization, retention and acquisition. Caliber empowers and enables your dealership by forging elements of branded customer service experiences with improved personalized contact processes and retention best practices. This blend is designed specifically to create increased customer satisfaction, greater operational efficiencies and managerial effectiveness, proven through measurable, repeatable Show less

Effectively and profitably managed all aspects of dealership service departments for the Voss Auto Network, The BMW store, Cincinnati MINI and Evans Motorworks. Over 34 years of retail automotive dealership experience and consulting in fixed operations for the following brands:BMWCadillacVolvoMercedes-BenzLexusFordInfinitiJaguarLand RoverVolkswagenHyundaiKia MotorsOldsmobileToyotaPontiacChrysler

United States

Coordinated relationships with OEMs in the areas of dealership fixed operations process, training and education. Creation of initiatives to address process, efficiency, profitability and customer relations. Design of process initiatives, creation of scope of work documents and tactical execution plans. Showcased Reynold's OEM solution capabilities. Presented fixed operations consulting capabilities and proposals to OEM and Enterprise groups.Provided subject matter expertise and… Show more Coordinated relationships with OEMs in the areas of dealership fixed operations process, training and education. Creation of initiatives to address process, efficiency, profitability and customer relations. Design of process initiatives, creation of scope of work documents and tactical execution plans. Showcased Reynold's OEM solution capabilities. Presented fixed operations consulting capabilities and proposals to OEM and Enterprise groups.Provided subject matter expertise and supervisory input for the development of consulting offerings and delivery guides for all fixed operations consulting, Service Price Guides, Service Sales Kit, Technician Dispatching and Parts Inventory Management by Reynolds Consulting Group. Show less

United States

In-dealership consulting to dealers in United States in all areas of Fixed Operations. Performed process and financial analysis of service and parts department operations for sales, cost of sales, gross profit, expenses, trends and goals. Analyze and identify areas in process and/or technology for improvements in operations and customer experience. Provided automotive dealers recommendations along with quantitative data comparisons to improve efficiencies and profit in service shop and service… Show more In-dealership consulting to dealers in United States in all areas of Fixed Operations. Performed process and financial analysis of service and parts department operations for sales, cost of sales, gross profit, expenses, trends and goals. Analyze and identify areas in process and/or technology for improvements in operations and customer experience. Provided automotive dealers recommendations along with quantitative data comparisons to improve efficiencies and profit in service shop and service lane business as well as parts operations. Facilitation and implementation change activities. Show less