Todd Mcdonald Email & Phone Number

Melbourne, Victoria, Australia

A brand new and exciting role for Alinta Energy. Designed to champion the needs of all customers, particularly those experiencing vulnerability. Engaging with community organisations, industry representatives and other experts to gain insights so that I can provide advice to senior leadership on how best to serve the needs of our customers.

Melbourne, Victoria, Australia

Responsible for the functional ownership of critical business controls, reports and process design to ensure that the business has robust processes and operates in line with regulatory requirements. This role has a specific focus on vulnerable and sensitive customer groups including Hardship, Life support and Family Violence. Achievements:- Obtained.

Melbourne, Australia

This position primarily involves mitigating revenue leakage across both the Red Energy and Lumo Energy brands. I handle the Business Process Outsourcing (BPO) with our Mumbai Team for the Lumo brand. I was also involved in a large project of migrating customer data into a single billing system with a high level of accuracy. During this period of enormous.

Melbourne, Australia

Leading various teams of up to 15 team members and reporting directly to Senior Management for strategic direction. My strong performance in this role was a result of inspiring my team to achieve success and through building strong professional relationships with all my stakeholders. I built a positive, fair and high performing working environment and.

Melbourne, Australia

This was a newly created team and completely new process. The position was initially designed as a short-term fix, however, the team exceeded expectations and overachieved targets and resulted in it becoming a permanent addition to the organisation.My resilient leadership style during this period of significant change and unknown territory was vital to the.

Melbourne, Australia

I developed strong people management skills rapidly in this role, which involved leading a team of up to 15 staff. I also gained extensive experience in stakeholder management, recruitment and performance management.Key achievement* Leading the team to achieve it's Organisational KPI for the first time in twelve months. This required getting the team.

Melbourne, Australia

I developed quickly in this challenging role by identifying and developing the most efficient procedures that supported my work preferences. The workload was high and demanding, which required me to develop new techniques to organise myself more efficiently. I was soon coaching peers on time management, case handling and complex problem solving.My.

Melbourne, Australia

My high performance and optimistic attitude and my desire to develop professionally assisted me in progressing quickly through various teams at JCI. I was an asset to the organisation by exceeding sales targets, building strong relationships with clients and innovating new processes.The Client Manager role required me to manage the business relationships.

Brisbane, Australia

I was in charge of the service desk and managed the communication with the Technical Support Team. I supported the Sales Team and Technical Support Team when required.My exceptional customer service and strong communication skills assisted me to excel in this role.

Springfield, Queensland

Diploma Of Management, Business Administration And Management, General

Subjects included Continuous Improvement, Innovation and Building Effective Relationships.

Activate Leadership Development Program, Organizational Leadership

The six-month course included classes on leadership techniques and a group project to identify a desired attribute to then research it and.

Human-Centred Design Thinking

This course provided an introduction to design thinking and included working on a real-world design challenge.

Diploma Of Information Technology [Network Engineering]