Todd M. G. Email & Phone Number

Remote

Melbourne, Florida Area

- Serve as the “behind the scenes” face for Lincoln Motor Company social media accounts on Twitter (@LincolnClient and @LincolnMotorCo) and Facebook (Lincoln Client).- Actively search for new platforms for Lincoln Client to have a brand presence on.- Manage client interactions and organic conversations on the above-mentioned pages.- Serve as the liaison between the Lincoln Client Relationship Center (CRC) and Hudson Rouge, a third-party marketing firm dedicated to furthering a brand’s image.- Write copy for social media organic posts and client replies, to include both customer service related inquiries and marketing pieces.- Work together with client service managers at the CRC to deliver exemplary concierge service to clients experiencing vehicle difficulties and other concerns.- Work with CRC Manager, Ford Motor Company’s Office of General Counsel, and wider social media team to create a satisfactory outcome for a client utilizing legal services.- Read and respond to emails and letters directed to Lincoln and Ford Executives on company letterhead.- Compose training materials for the wider social media program within the CRC, working directly with the CRC Manager.- Utilize tools developed by Interactions Digital Roots (formally Digital Roots) and Sprinklr to categorize and respond to client concerns and inquiries.- Support center by heading committee aimed at providing colleagues with different ways to boost and keep morale high.- Compose a monthly newsletter for the CRC using Microsoft Publisher.

Melbourne, Florida Area

The Social Media Team is responsible for the overall real-time public interaction across various social media channels. My duties included but are not limited to:- Execute quality customer service/customer relationship management via various social media channels (Twitter, Facebook, web forums).- Act as the liaison between a customer and other departments within the organization.- Answer questions regarding brand, products, and provide solutions when necessary.- Worked with Business Ops Manager to create the team’s Sharepoint site in summer 2013.- Create agenda for and facilitated team meetings, providing minutes as well.- Actively searched for new platforms for team to engage on.- Assist newer team members who asked questions regarding process flows.- Work with a dynamic CRM program to pull in, organize and respond to inquiries.- Work with Microsoft Office, Kronos, Avaya, CoTweet, and other job-specific programs.- Actively worked with team leaders, managers, specialists, technical experts to find the right solution for our shared customer in a timely manner. - Continually provided quality customer service, as referenced in customer letters forwarded to me from our customer relationships manager.- Market the brand to various individuals on multiple social media platforms, with clear-but monthly objectives.I was featured in a blog (as ^TG) titled "How a Targeted Marketing Tweet Got Me to Spend $20,000." See link: http://www.vieodesign.com/targeted-marketing-tweet-got-spend-20000/

Melbourne, Florida Area

Thomas G. Carpenter Library

- Handle any and all patron transactions.- Answer phone, email, regarding Library transactions.- Maintain large section of books in the General Collection area of the Library (shelving, cleaning, etc.).- Take part in any other task asked of me.

Bachelor Of Arts (B.A.), English Language And Literature

Activities and Societies: LGBT Resource Center, Activist for various causes, Held Film Festival (2008). Mentored by Dr. Timothy Donovan.

Education record