Oversaw various sales channels by working with account managers and distributors to grow business and deliver results. Created and implemented long-term strategic direction and tactical operational plans. Managed Product Development and Technical Service teams that supported organization.• Managed P&L for major business unit and attained management support to reintroduce commodity-type polymer into product mix for sale on commercial market, growing sales from $21 to $32M in sales in 5 years.o Achieved growth in sales revenues +56%, product volumes +112%, and profitability +68%.• Expanded sales of new products, through initial portfolio presentations and development of relationships with strategic decision makers within target organization.• Extended all-acrylic product line in Europe from zero to $100K through training, education, and development of distributors.• Worked closely with key vendors to ensure supply and lower critical raw material costs, improving profitability.• Grew distributor business from zero to $250K in 5 years through product technical training and end user visits.• Increased customer base from 148 to 293 (98%) through market research, and cold and team calling with account managers identifying specific customer needs.• Utilized analytics and customer relationship Management (CRM) to drive territory and market success, achieving sales growth of 6 - 12% while maintaining profitability.• Provided regular reports to account managers and executive management, which included sales forecast, pipeline management, and revenue tracking.

Researched and collected data on competitive market information and traveled to current key clients and potential new customers. Served as liaison between senior management, Sales, and Technical Support.• Led specific new product improvement projects, resulting in 18% lower raw material cost and improved customer satisfaction.• Reduced number of SKU’s, increasing efficiency and decreasing complexity in operations.• Researched 7 new markets, penetrating 4, and capturing year-over-year revenues.• Boosted customer service net promoter score from 71% to 80% in 8 years, world-class rating, through direct interaction with key clients.o Deployed CSR’s with account managers to customers that expressed concerns.

Worked as project manager for Purchasing, Manufacturing, QC, product lifecycle management (R&D and Technical Service), customer relationship management (CRM), and EH&S modules. Formed sub-teams, coordinated data migration from legacy system, drove implementation, as well as management of change (MOC).• Served as core team member for initial evaluation, selection, and implementation of massive, million-dollar project that touched all aspects of business, integrating various modules into 1 system that provided improved user-friendliness, enhancing efficiency and reducing cost of order to ship.o System went LIVE within desired timeframe and project budget.

Oversaw all managerial aspects including, strategic support planning, operational planning, contingency planning, initiating and tracking lab projects, defining departmental goals, strategies, accountabilities, supply base management and certification, review and evaluation of current personnel, interviewing, hiring, and training new personnel.• Managed 4 laboratories with annual expense budget of $1.5MM with 19 associates.• Improved overall quality of incoming materials and finished goods, reducing rework by 24% and returns by 15%.• Served on several new product introduction, marketing teams for introduction of the company’s newest product, as well as cost down teams with annualized savings of over $1MM.• Created and implemented corporate microbiological / plant housekeeping program and supplier certification and rating program.• Designed and installed international QC laboratory in Southeast China production facility. Trained personnel on QC methods and procedures.