The next generation of retail loyalty solutions will be powered by big data, managed by CRM, implemented through mobile technology and tied to mobile payments. Power Thinking Media was built to help retailers and restaurant companies achieve success in the convergence of social media, mobile and retail technologies. We provide the subject matter expertise and industry experience that will help companies tackle their retail marketing and operations strategies with a heavy focus on information management and data analytics. We unlock the power of social through the processing of big data to empower a truly personalized marketing strategy.If you are looking at implementing the next generation of marketing automation, loyalty, CRM or data analytics, Power Thinking Media help.

PowerThinkingSports is a next generation, AI-powered, Sports and betting analytics platform. designed to help better find and take advantage of opportunities in sports betting markets. Powered by the latest in AI and machine learning, PowerThinkingSports provides powerful betting models and easy to consume sports analytics quickly and easily with just a few taps on your phone.

Responsible for... - The platform vision and product roadmap for our industry-leading VEEUE platform- Leadership of the Engineering, Development and Platform Operations Teams- Delivering of business value through data analytics, machine learning, and artificial intelligence- Partnering with sales and channel teams to provide sales enablement content and artifacts- Partnering with operations and finance teams to provide leadership on automations and efficiency opportunities within the organization

Left On Yellow provides tailored integrations for marketing and operations technologies for our retail and restaurant clients. We help remove the roadblocks of "it can't integrate to our POS" and "the integration is too complex" with our technology: The Bus.The Bus acts as a "POS Switch" and provides a single, seamless integration for above-store technologies like loyalty solutions, online ordering, offer management, data warehouses and CRM systems to name a few. Wether it's an internal or an external system, It's crucial that these systems share information efficiently and consistently and unfortunately that is not the case in most brands today. Not just for POS data, The Bus allows these various systems to exchange needed information between themselves as well.By creating a common set of interfaces and centralizing the data manipulation we allow brands to focus on the value added services they need to implement to stay competitive instead of coping with data cancer and integration nightmares and vendor roadblocks.

Writing a regular column about the challenges Retail IT issues. I will look at all of the IT hot buttons of today, from CRM and E-Commerce to mobile, payments, PCI, POS, kiosks and supply chain. Please sign up for the weekly newsletter.My work can be found at https://www.fierceretail.com/search-results/%22Todd%20Michaud%22

Responsible for providing enterprise IT services for FOCUS Brands, as well as Retail Technology services for Cinnabon, Carvel, Schlotzsky's, Moe's Southwestern Grill.Work with the CEO, CFO and each of the Brand Presidents to define, design and execute technologies that enhances internal systems, operations and marketing.Work to implement best practice technology standards across the retail brands, as well as within FOCUS (which has grown entirely through acquisition). Leverage efficiencies wherever possible.Work with the functional operations and marketing teams of each brand to develop solutions to meet critical business needs.

As the leader of the Retail Technology Solutions group, reporting to the CIO, I was charged with the delivering quality IT solutions to the Dunkin’ Donuts and Baskin Robbins restaurants nationwide. My team of twenty people is responsible to create, implement and manage IT solutions that increase sales, decrease costs and decrease time-to-market for new restaurants. The largest challenge in this environment is that all 7,000 domestic locations are franchisee owned. Therefore, every IT initiative must be “sold-in” to our franchisee partners, who vary in size from mom-and-pop operators to multi-million dollar highly-diversified corporations. Providing IT solutions that are standardized, cost-effective and meet the need of this widely varying audience can be a daunting challenge. I have been effective in this role by being a great salesman, a visionary team leader, and masterful at vendor management. * Responsible for all in-store technologies including Point Of Sale (POS), Back Office Systems (Inventory and Labor), DVR/Cameras, PC’s, Headsets, etc. in over 7,000 food-service locations nationwide* Work closely with our business partners to support programs/projects from Development, Operations and Marketing* Work closely with our franchisee community to identify and address gaps or issues in the Retail Technology suite of solutions* Executed several major technology initiatives with excellence including electronic payment systems, private broadband network, inventory systems and labor management. Each time coming in on time and on budget. I have set the standard for delivering quality IT solutions into 5,000+ retail locations in less than a year. o Deployed an Electronic Payment program that increased average ticket by 10%+ o Deployed an Inventory and Labor management system that decreased Cost Of Goods Sold by an average of 2%+ o Deployed a Video Surveillance management system that decreased shrinkage by 3%+

My charter with NaviSite was to generate revenue through professional services and by creating disruptive solutions. I developed an Application Performance Management solution that provided NaviSite with a competitive advantage by allowing them to customize their IT operations to monitor and manage customer applications, something that NaviSite’s competitors could not provide. I also created several industry-leading Service Level Agreements that would guarantee the availability of large, complex websites. I worked closely with the Business Development organization to create and execute a new program that partnered NaviSite with software vendors, allowing them to offer their software as an application subscription, providing them with competitive advantage and NaviSite with a self-sustaining revenue stream.Director of Solutions Development* Developed an industry leading pricing model that allows a managed services company to offer their services to Independent Software Vendors * Provide product management/marketing for newly created solutions. * Managed a team of sales engineers responsible for the overall design of a managed services infrastructure to meet the customer’s needsApplication Services Manager* Managed an application services team that generated $3M in revenue per year with a profit margin of over 40% * Responsible for product development and support of major Internet technologies from BEA, IBM, and ATG* Lead roll in creating Oracle Applications outsourcing solution* Created Application Management Services platform for custom application monitoring and managementPractice Manager* Managed a small, multi-location professional services team that generated $1.5M in revenue per year with an average utilization of 86%* Responsible for designing, deploying, and testing mission-critical, high-availability infrastructures including disaster recovery sites

Founded a boutique professional services firm that specialized in applications and systems management performance for ERP and E-commerce systems. The organization grew to 10 people in 2 years, while maintaining a maniacal focus on delivering top talent to the customers with expertise in application management. 100% of our customers were willing to give a reference. Developed disruptive technology that integrated application performance testing solutions with application management solutions.* Managed a professional services team that generated $1.8M in revenue in the first year with an average utilization of 92% * Clients included: Fidelity Investments, Liberty Mutual, Bank Boston, Citizens Bank, Citizens Utilities and Bestfoods

Responsible for the design, implementation and support of the systems and network infrastructure used for all of our affiliated companies.

Responsible for the deployment and support of the newly implemented web infrastructure, sales force automation tools and manufacturing systems. This consisted of hundreds of large Sun-Solaris servers and storage arrays deployed across the globe

Schlepping tapes, lugging paper and babysitting JCL.