Director Of It, Retail Technology
Canton, Ma, Us
As the leader of the Retail Technology Solutions group, reporting to the CIO, I was charged with the delivering quality IT solutions to the Dunkin’ Donuts and Baskin Robbins restaurants nationwide. My team of twenty people is responsible to create, implement and manage IT solutions that increase sales, decrease costs and decrease time-to-market for new restaurants. The largest challenge in this environment is that all 7,000 domestic locations are franchisee owned. Therefore, every IT initiative must be “sold-in” to our franchisee partners, who vary in size from mom-and-pop operators to multi-million dollar highly-diversified corporations. Providing IT solutions that are standardized, cost-effective and meet the need of this widely varying audience can be a daunting challenge. I have been effective in this role by being a great salesman, a visionary team leader, and masterful at vendor management. * Responsible for all in-store technologies including Point Of Sale (POS), Back Office Systems (Inventory and Labor), DVR/Cameras, PC’s, Headsets, etc. in over 7,000 food-service locations nationwide* Work closely with our business partners to support programs/projects from Development, Operations and Marketing* Work closely with our franchisee community to identify and address gaps or issues in the Retail Technology suite of solutions* Executed several major technology initiatives with excellence including electronic payment systems, private broadband network, inventory systems and labor management. Each time coming in on time and on budget. I have set the standard for delivering quality IT solutions into 5,000+ retail locations in less than a year. o Deployed an Electronic Payment program that increased average ticket by 10%+ o Deployed an Inventory and Labor management system that decreased Cost Of Goods Sold by an average of 2%+ o Deployed a Video Surveillance management system that decreased shrinkage by 3%+
