Todd M. Email & Phone Number

Birmingham, England, United Kingdom

Birmingham, United Kingdom

• Achievement Highlights
• Led a transformation programme to in-source application support for multiple critical applications (including SAP/Financial Data Warehouse), from a major vendor to permanent internal staff in financial hubs (London.
• Led design and delivery of target operating model helping realise a 10% reduction in annual operating cost
• Lead role in creating a new organisational structure for application support in the function and established robust people and talent management processes within the new team
• Contributed to IT process re-engineering using Business Process Model and Notation (BPMN) and Lean principles
• Organised and led all Global Town Halls for my function

Northampton, United Kingdom

• Played a key role in the transformation of run the bank production management, which included a service management function
• Built a high performing team to help transform the support of card payments and corporate cards functions
• An advocate for my clients, combining my operations knowledge and service management capabilities to bring insight that drove value for the organisation
• Developed innovative client centric approaches to managing technology services

Knutsford, Cheshire

• Led the creation and development of an IT service management regional hub function to support strategic aims of the organisation
• Managed the appointment and on boarding of all service management hub resources in partnership with in country human resources
• Led the transformation of IT service management across the Asia region from localised models to a global model
• Led a team of 17 people across UK, India & Singapore locations to manage IT services supporting Retail & Corporate Banking operations in UK, UAE, India & Pakistan
• Owned and managed performance development of my team members to deliver a highly engaged and productive team
• Delivered cost savings by optimising service performance, standardising technology and driving functional process maturity across the Asia region

6 month secondment to a project accountable for the development of a strategic IT platform to underpin long-term growth in the global commercial banking lending sector

I was employed as a Service Manager for a portfolio of outsourced business processes across multiple sites in India.Led operational engagement with Intelenet Global Services Limited to develop an effective implementation strategy for the transition and exit of multiple outsourced business processes from Tata Consultancy Services, the foregoing supplier..

I was employed as an implementation manager for outsourced business projects in Mumbai, India.Led the development of an offshore operational team for high profile outsourced business projects through offshore project implementation to establishing and embedding business as usual practices, ensuring adaptation to local practices and business processes..

I was employed as a team leader to manage a diverse team of 60 people through a period of rapid change.Played a key role in planning and implementing a centralised restructure of the filing and distribution processes within a large UK Service Centre to ensure greater functional flexibility and improvements in efficiency which facilitated increased.

Southampton, United Kingdom

The Princes Trust, Southampton.- I volunteered to undertake this venture for around a year initially as a team member and subsequently as a Team Leader for further programmes. This experience helped me to develop personally and professionally. Each programme was twelve weeks long, involved approximately 15-20 young people aged between 16-24, was.

Bsc, Geology

Activities and Societies: RugbyAt 21, I was not focused on completing my degree in Geology, instead choosing to broaden my horizons by.

A-Levels, Geology, Biology, Chemistry

O-Levels