Directed three teams responsible for driving all cybersecurity development initiatives for ServiceNow, API/Python, SOAR automation, executive reporting, and Machine Learning/Data Science. Oversaw incidents, problem resolution, and ITIL processes through ServiceNow, ensuring timely and efficient problem management. Developed roadmaps for application enhancements and guided Agile development cycles, while maintaining strong vendor relationships and overseeing change management and code review processes.Led the development of cybersecurity solutions for over 250 external companies, ensuring robust protection and compliance with cybersecurity standards.Created and managed development roadmaps, successfully delivering application enhancements aligned with strategic goals and client requirements.Directed AGILE development efforts for client cybersecurity solutions, utilizing Python, API scripting, web development, and reporting tools, leading to more efficient incident response and automated security processes.Supervised the integration of firewall and endpoint security testing, collaborating with vendors to enhance cybersecurity infrastructure.Managed JIRA features and stories for development teams, supporting sprint iterations and ensuring the timely delivery of new features and fixes.Headed development team meetings and code reviews, driving continuous improvement and ensuring adherence to development best practices.Supervised a team of ServiceNow developers, supporting both internal ITSM processes and external client needs, leading to improved service delivery and customer satisfaction.

• Built data warehouse for financial and Salesforce data sets using Visual Studio, ETL SSIS data integration services, PowerShell / Python scripting, and DBAmp Salesforce data migration tool• Database administration and maintenance for internal and Azure SQL Servers• Developed Power BI platform, workspaces, and dashboards for internal custom reporting• Leading teams for all internal and external IT support• Leading project efforts in support of systems including Salesforce, Financial advisor support systems, VOIP, Azure platform, Databases, and helpdesk applications• Administrator and implementation lead for national Zendesk helpdesk rollout creating and maintaining all triggers, macros, views and reports• Managing national IT service desk providing technical support for financial advisors across the nation• Leading redevelopment efforts for billing and other systems that save 80% yearly in development budgets• Leader for IT vendor management and budget support for IT services and operations

Served as a Senior Consultant specializing in digital services management and automation systems. Provided strategic guidance on the implementation and optimization of development automation processes, helping enhance digital service offerings. Worked closely with cross-functional teams to streamline automation workflows, improve operational efficiency, and ensure alignment with organizational goals.Leveraged industry expertise to advise on best practices for automation system deployment, contributing to more agile and scalable digital solutions.

• Mobile device management (MDM) for T-Mobile mobile POS IPad devices for all of T-Mobile retail stores• Led teams in support of T-Mobile national mobile POS, retail inventory, Web, E-Commerce, and mobile self service application systems• Managing Enterprise SAP Mobility SMP middleware platform supporting mobile retail systems on IPhones• Daily SCRUM meetings with development and service desk teams to drive enhancements and bug fixes• Managing servers, database, load balancers, and Firewalls on T-Mobile platform • Infrastructure and cloud support for all T-Mobile retail application services• Lead incident and change management for all T-Mobile related issues and code changes in ServiceNow• Directing the build out and management of MobileIron enterprise mobile device management system • Negotiating vendor contracts, project P&L, and onshore and offshore production support teams• Rollout and management of global onshore and offshore support for national sales support for T-Mobile retail sales and inventory• Direct troubleshooting efforts for Mobile middleware and backend data issues for mobile applications• Responsible for the deployment of Mobile self-service applications to up to 25 Million customers • Quickly built and managed new mobility support team at T-Mobile that saved over 1.5 Million per year in costs in support of T-Mobile's customer self-service mobile application (MyAccount mobile app) • Implemented new monitoring systems, Splunk, HP Openview, Extrahop, and automated scripts that proactively identified issues that resulted in 30% reduction in outage incidents

• Lead DBA creating and managing Oracle DBs, OEM, Informatica Admin, Oracle ERP, Oracle EBS, data warehouses, SQL Servers, MYSQL, and BI systems on Linux/Solaris/Windows servers• Application support for all corporate CRM, HR, ERP, Seibel, and enterprise sales systems • Informatica admin supporting ETL development teams• Created business case to replace the enterprise backup platform that reduced TCO by over 36% ($3 Million)• Assisted with creating policies/procedures that ensured corporate data security• Implementation and support of Enterprise Monitoring systems with IBM Netcool Tivoli and Heroix Longitude to monitor UNIX/Windows servers, VMware, network devices, databases, and external/internal websites• Provided hands-on management of incidents, problem resolution, RCA, and ITIL processes via ServiceNow• Vendor management and contract review for all external IT needs • Data circuit provisioning, purchasing, monitoring of network devices for all corporate and remote offices • Managed relationships with SaaS vendors that significantly reduced hardware/software maintenance costs• Managed SOX controls for internal/external audits to ensure compliance with SEC and FINRA regulations• Created Data Warehouse logical and physical design of Oracle DWH and BI Systems• UNIX shell scripting for DBA, RMAN backups, data integration, migrations, and ETL Informatica admin support• Integration of several applications into LDAP authentication for SSO• UNIX scripting of daily download and checks of monetary transaction data files from Bank of New York• Maintained Oracle Portal, Tomcat for customer facing public website, and internal corporate portal

* Application Support for Cellular Customer Care and Billing Client/Server Software. * Responsible for modification of source C code, Stored Procedures, and Sybase data repair & conversions.

* Engineer for satellite communications network * Avionics technician repairing navigation and communication systems on various aircraft such as the C-130 Hercules and the C-141 Starlifter* Obtained a US Top Secret Clearance