Provide an excellent experience for library patrons. Assist with selection and suggestions of books and other media. Help patrons with computer related questions. Take an active role in various library programs.

Primary responsibilities were answering phone and emails regarding client technical issues. Collecting info regarding the issue and assigning work ticket to technicians. Monitoring and informing the client on the progress of the ticket resolution and client follow up when issues was resolved. Assisted clients with some basic troubleshooting with regards to email and hardware issues and setup.

Shot and edited video. Optimized for YouTube and websites. Performed SEO for uploaded videos.

Led a team of professionals responsible for the conversion of video files for airing on commercial cable channels. Operated and maintained video and computer equipment and software essential to this process. Documented policies and procedures related to departmental duties. Assisted in the hiring and training of new team members. Addressed quality issues with appropriate individual or department.