John Todd Email & Phone Number

Oxfordshire, England, United Kingdom

Contentsquare is a leading digital experience insights platform that helps businesses understand how and why users are interacting with their app, mobile and web sites. Using behavioural data and artificial intelligence to provide automatic recommendations, Contentsquare empowers every member of the digital team to easily measure the impact of their actions, and make fast and productive data-driven decisions to optimise the customer journey and drive revenue.

UserReplay reveals the truth about your customers’ online experiences. We empower companies with an e-commerce presence to understand and analyse every website journey, providing the insight to quantify and monetize the impact of every conversion issue.Responsible for pre and post sales engineering functions in a growing UK start-up.

Reading, United Kingdom

The customer experience space is changing, UserReplay have removed the barrier to entry by offering a full CEM solution via SaaS. Full CEM for your site visitors including flagged events, configurable searches and flexible reporting are now all available on demand as well as on premise.

Newcastle Upon Tyne, United Kingdom

Working as pre-sales consultant within IBM, focusing on the IBM Tealeaf CX product suite.IBM Tealeaf provides visibility, insight, and answers for companies doing business online. Tealeaf's powerful customer experience analytics empower companies to optimise ebusiness by eliminating obstacles that block successful conversions or completion of business processes. Its deep insight enables you to answer many of the most compelling, yet difficult questions that plague ebusiness executives: "Why are my conversion rates down?" "Why is my business growth not over-achieving against market growth rates?" "Why can't we resolve more customer issues in our web call centers?"

Tealeaf provides visibility, insight, and answers for companies doing business online. Tealeaf's powerful customer experience analytics empower companies to optimise ebusiness by eliminating obstacles that block successful conversions or completion of online business processes. Its deep insight enables you to answer many of the most compelling, yet difficult questions that plague ebusiness executives: “Why are my conversion rates down?” “Why is my business growth not over-achieving against market growth rates?” “Why can't we resolve more customer issues in our web call centers?”My role includes pre and post sale activities such as:- Planning, developing, testing, delivering and documenting implementations.- Translating business requirements into technical specifications and technical designs and validating their delivery.- Installing and testing networking and webserver hardware and software at customer sites.- Training customers on how to use the software.- Monitoring performance of software after implementation and providing customer support.- Responsible for rich internet application integration for EMEA- Business consulting and website optimization consulting- Identifying and realising business value from the Tealeaf product suiteClients include:B Sky B, Lufthansa, Saga, The AA, TUI, Liverpool Victoria, Next, M and M Direct, Ginza, Thomas Cook, Marktplaats, Coop, eBay, Sky Betting and Gaming, Austrian Airlines, Confused.com, Neckermann

Managing a skilled team, I was responsible for the online performance & development of the GMT brands. • Developed effective online campaigns via paid and organic search, display advertising and affiliate networks• Employed cutting edge CEM and analytics tools to identify opportunities and maximise sales – Tealeaf, Site Intelligence and Google Analytics• Project managed eCommerce developments and ensured timely delivery• Strategic role in the eCommerce re-platforming• Managed partner relationships• Raising awareness of eCommerce throughout the business - Fraud Dispute, Customer Service, IT Development, Outbound Sales and IT Operations.• Generated a 340% increase in revenue year on year by integrating on-line tools within the call centreIndustry Awards:• Netflights.com and Tealeaf Win "Most Innovative Use of Data" at 2010 Econsultancy Innovation Awards• The Contact Centre Innovation award for Service IntegrationShort Listed:• Innovation in Online Customer Service, highly commended• Best Use of Technology in Customer Service, Short listed

e commerce infrastructure management, non-functional testing, issue resolution, performance monitoring & web analytics.QALoad, Vantage Analyser, Webtrends, Tealeaf